10.3.1 In Windows
- Organization of this subsection
(1) OS system information
You need to collect the OS-related information listed in the table below. These types of information can be collected using data collection tools.
The two data collection tools (the jim_log.bat command and the jcoview_log.bat command) collect different types of data. When the jim_log.bat command is executed, all of the data listed in the table below is collected. The data that can be collected by executing the jcoview_log.bat command is indicated in the far-right column.
Information type |
Collected data |
File name#1 |
View |
---|---|---|---|
Data collection date/time |
|
date.log |
Y |
Hitachi integrated installer log file |
Files under Windows-installation-folder\Temp\HCDINST\ |
Copies of the files indicated at left |
Y |
JP1/IM - Manager installation/uninstallation log file |
Windows-installation-folder\Temp\HITACHI_JP1_INST_LOG\jp1imm_inst{1|2|3|4|5}.log |
jp1imm_inst{1|2|3|4|5}.log |
|
JP1/IM - View installation/uninstallation log file |
Windows-installation-folder\Temp\HITACHI_JP1_INST_LOG\jp1coview_inst{1|2|3|4|5}.log |
jp1coview_inst{1|2|3|4|5}.log |
Y |
JP1/Base installation/uninstallation log file |
Windows-installation-folder\Temp\HITACHI_JP1_INST_LOG\jp1base_inst{1|2|3|4|5}.log |
jp1base_inst{1|2|3|4|5}.log |
|
Product information log file |
Files under Windows-installation-folder\Temp\jp1common\ |
Copies of the files indicated at left |
Y |
Host name settings that are set in the machine |
system-root-folder\system32\drivers\etc\hosts |
hosts |
Y |
Service port settings that are set in the machine |
system-root-folder\system32\drivers\etc\services |
services |
Y |
NIC installation status |
ipconfig /all execution result |
ipconfig.log |
Y |
Startup service list |
net start execution result |
netstart.log |
Y |
Network statistical information |
netstat -na execution result |
netstat.log |
Y |
Machine's environment variable |
set execution result |
set.log |
Y |
Machine's system information |
msinfo32 /report-file-name execution result |
msinfo32.log |
Y |
Registry information |
Content of the registry HKEY_LOCAL_MACHINE\SOFTWARE\HITACHI or HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\HITACHI collected by the regedit command |
hitachi_reg.txt |
Y |
Product information file |
Files under system-drive:Program Files\jp1common\ |
Copies of the files indicated at left |
Y |
JP1/IM - Manager installation information |
system-drive:Program Files\InstallShield Installation Information\{BB5D25EC-537C-4794-BD7A-C7E22CC4AD30}\setup.ini |
imm_setup.ini |
|
JP1/IM - Manager installation log file |
system-drive:Program Files\InstallShield Installation Information\{BB5D25EC-537C-4794-BD7A-C7E22CC4AD30}\setup.ilg |
imm_setup.ilg |
|
JP1/Base installation information |
system-drive:Program Files\InstallShield Installation Information\{F8C71F7C-E5DE-11D3-A21E-006097C00EBC}\setup.ini |
base_setup.ini |
|
JP1/Base installation log file |
system-drive:Program Files\InstallShield Installation Information\{F8C71F7C-E5DE-11D3-A21E-006097C00EBC}\setup.ilg |
base_setup.ilg |
|
JP1/IM - View installation information |
system-drive:Program Files\InstallShield Installation Information\{6C01AA81-B45B-4AA6-ACE9-AC9A86B19F1F}\setup.ini |
imv_setup.ini |
Y |
JP1/IM - View installation log file |
system-drive:Program Files\InstallShield Installation Information\{6C01AA81-B45B-4AA6-ACE9-AC9A86B19F1F}\setup.ilg |
imv_setup.ilg |
Y |
JP1/Base access permission information (installation folder) |
cacls Base-path execution result |
cacls_jp1base.log |
|
cacls shared-folder\JP1Base execution result#2 |
cacls_jp1base.log |
-- |
|
JP1/Base access permission information (log folder) |
cacls Base-path\log execution result |
cacls_jp1base_log.log |
|
cacls shared-folder\JP1Base\log execution result#2 |
cacls_jp1base_log.log |
-- |
|
JP1/Base access permission information (command execution history folder) |
cacls Base-path\log\COMMAND execution result |
cacls_jp1base_log_COMMAND.log |
|
cacls shared-folder\JP1Base\log\COMMAND execution result#2 |
cacls_jp1base_log_COMMAND.log |
-- |
|
JP1/Base access permission information (event database folder) |
cacls Base-path\sys execution result |
cacls_jp1base_sys.log |
|
JP1/Base access permission information (event database folder) |
cacls Base-path\sys\event execution result |
cacls_jp1base_sys_event.log |
|
cacls shared-folder\JP1Base\event execution result#2 |
cacls_jp1base_event.log |
-- |
|
JP1/Base access permission information (event database folder) |
cacls Base-path\sys\event\servers execution result |
cacls_jp1base_sys_event_servers.log |
|
JP1/Base access permission information (event database folder) |
cacls Base-path\sys\event\servers\default execution result |
cacls_jp1base_sys_event_servers_default.log |
|
JP1/IM - Manager (JP1/IM - Central Console) access permission information (installation folder) |
cacls Console-path execution result |
cacls_jp1cons.log |
|
cacls shared-folder\JP1Cons execution result#2 |
cacls_jp1cons.log |
-- |
|
JP1/IM - Manager (JP1/IM - Central Console) access permission information (log folder) |
cacls Console-path\log execution result |
cacls_jp1cons_log.log |
|
cacls shared-folder\JP1Cons\log execution result#2 |
cacls_jp1cons_log.log |
-- |
|
JP1/IM - Manager (JP1/IM - Central Console) access permission information (correlation history folder) |
cacls Console-path\operation execution result |
cacls_jp1cons_operation.log |
|
cacls shared-folder\JP1Cons\operation execution result#2 |
cacls_jp1cons_operation.log |
-- |
|
JP1/IM - Manager (JP1/IM - Central Console) access permission information (correlation event generation history folder) |
cacls Console-path\operation\evgen execution result |
cacls_jp1cons_operation_evgen.log |
|
cacls shared-folder\JP1Cons\operation\evgen execution result#2 |
cacls_jp1cons_operation_evgen.log |
-- |
|
JP1/IM - View access permission information (installation folder) |
cacls View-path execution result |
cacls_jp1coview.log |
Y |
JP1/IM - View access permission information (log folder) |
For Windows other than Windows 8.1, Windows 8, Windows Server 2012,Windows 7, Windows Server 2008, and Windows Vista cacls View-path\log execution result |
cacls_jp1coview_log.log |
Y |
For Windows 8.1, Windows 8, Windows Server 2012, Windows 7, Windows Server 2008, and Windows Vista cacls system-drive:\ProgramData\Hitachi\jp1\jp1_default\JP1CoView\log execution result |
cacls_programdata_jp1coview_log.log |
Y |
|
JP1/IM - Manager access permission information (installation folder) |
cacls Manager-path execution result |
cacls_jp1imm.log |
|
JP1/IM - Manager access permission information (log folder) |
cacls Manager-path\log execution result |
cacls_jp1imm_log.log |
|
JP1/IM - Manager (JP1/IM - Central Scope) access permission information (installation folder) |
cacls Scope-path execution result |
cacls_jp1scope.log |
|
cacls shared-folder\JP1Scope execution result#2 |
cacls_jp1scope.log |
-- |
|
JP1/IM - Manager (JP1/IM - Central Scope) access permission information (log folder) |
cacls Scope-path\log execution result |
cacls_jp1scope_log.log |
|
cacls shared-folder\JP1Scope\log execution result#2 |
cacls_jp1scope_log.log |
-- |
|
JP1/IM - Manager (JP1/IM - Central Scope) access permission information (database folder) |
cacls Scope-path\database execution result |
cacls_jp1scope_database.log |
|
cacls shared-folder\JP1Scope\database execution result#2 |
cacls_jp1scope_database.log |
-- |
|
JP1/IM - Manager (JP1/IM - Central Scope) access permission information (database folder) |
cacls Scope-path\database\event execution result |
cacls_jp1scope_database_event.log |
|
cacls shared-folder\JP1Scope\database\event execution result#2 |
cacls_jp1scope_database_event.log |
-- |
|
JP1/IM - Manager (JP1/IM - Central Scope) access permission information (database folder) |
cacls Scope-path\database\jcsdb execution result |
cacls_jp1scope_database_jcsdb.log |
|
cacls shared-folder\JP1Scope\database\jcsdb execution result#2 |
cacls_jp1scope_database_jcsdb.log |
-- |
|
JP1/IM - Manager (JP1/IM - Central Scope) access permission information (database folder) |
cacls Scope-path\database\jcsdb\event execution result |
cacls_jp1scope_database_jcsdb_event.log |
|
cacls shared-folder\JP1Scope\database\jcsdb\event execution result#2 |
cacls_jp1scope_database_jcsdb_event.log |
-- |
|
JP1/IM - Manager (JP1/IM - Central Scope) access permission information (database folder) |
cacls Scope-path\database\jcsdb\pw execution result |
cacls_jp1scope_database_jcsdb_pw.log |
|
cacls shared-folder\JP1Scope\database\jcsdb\pw execution result#2 |
cacls_jp1scope_database_jcsdb_pw.log |
-- |
|
JP1/IM - Manager (JP1/IM - Central Scope) access permission information (database folder) |
cacls Scope-path\database\jcsdb\tree execution result |
cacls_jp1scope_database_jcsdb_tree.log |
|
cacls shared-folder\JP1Scope\database\jcsdb\tree execution result#2 |
cacls_jp1scope_database_jcsdb_tree.log |
-- |
|
JP1/IM - Manager (JP1/IM - Central Scope) access permission information (database folder) |
cacls Scope-path\database\jcshosts execution result |
cacls_jp1scope_database_jcshosts.log |
|
cacls shared-folder\JP1Scope\database\jcshosts execution result#2 |
cacls_jp1scope_database_jcshosts.log |
-- |
|
JP1/Base file list |
dir Base-path /s execution result |
dir_jp1base.log |
|
dir shared-folder\JP1Base /s execution result#2 |
dir_logical-host-name_jp1base.log |
-- |
|
JP1/IM - Manager (JP1/IM - Central Console) file list |
dir Console-path /s execution result |
dir_jp1cons.log |
|
dir shared-folder\JP1Cons /s execution result#2 |
dir_logical-host-name_jp1cons.log |
-- |
|
JP1/IM - View file list |
dir View-path /s execution result |
dir_jp1coview.log |
Y |
Only for Windows 8.1, Windows 8, Windows Server 2012, Windows 7, Windows Server 2008, and Windows Vista dir system-drive:\ProgramData\Hitachi\jp1\jp1_default\JP1CoView /s execution result |
dir_programdata_jp1coview.log |
Y |
|
JP1/IM - Manager file list |
dir Manager-path /s execution result |
dir_jp1imm.log |
|
JP1/IM - Manager (JP1/IM - Central Scope) file list |
dir Scope-path /s execution result |
dir_jp1scope.log |
|
dir shared-folder\JP1Scope /s execution result#2 |
dir_logical-host-name_jp1scope.log |
-- |
|
Host name for resolving network address |
jbsgethostbyname execution result |
|
|
jbsgethostbyname logical-host-name execution result#2 |
|
-- |
|
Health check |
jbshcstatus -debbug -a execution result |
|
|
jbshcstatus -debbug -a -h logical-host-name execution result#2 |
|
-- |
|
Process operation status of Event Service |
jevstat execution result |
|
|
Process operation status of items other than Event Service |
jbs_spmd_status execution result |
|
|
jbs_spmd_status -h logical-host-name execution result#2 |
|
-- |
|
Automated action execution result |
jcashowa execution result |
|
|
jcashowa -h logical-host-name execution result#2 |
|
-- |
|
Automated action status |
jcastatus execution result |
|
|
jcastatus -h logical-host-name execution result#2 |
|
-- |
|
Automated action definition file content |
jcastatus -d execution result |
|
|
jcastatus -d -h logical-host-name execution result#2 |
|
-- |
|
Event Generation Service status |
jcoegsstatus execution result |
|
|
jcoegsstatus -h logical-host-name execution result#2 |
|
-- |
|
Process operation status |
jco_spmd_status execution result |
|
|
jco_spmd_status -h logical-host-name execution result#2 |
|
-- |
|
Data collection command execution result |
jim_log.bat command execution result |
jim_log_result.log |
Y |
Windows event log |
|
|
Y |
Crash dump#3 |
user-specified-folder\user.dmp |
user.dmp |
Y#4 |
Watson (Dr. Watson) log#3 |
user-specified-folder\drwtsn32.log |
drwtsn32.log |
Y |
(2) JP1 information
You need to collect the JP1-related information listed in the table below. These types of information can be collected using a data collection tool. If a network connection problem has occurred, you must also collect files from the machine at the connection destination.
The two data collection tools (the jim_log.bat command and the jcoview_log.bat command) collect different types of data. When the jim_log.bat command is executed, all of the data listed in the table below is collected. The data that can be collected by executing the jcoview_log.bat command is indicated in the far-right column.
Information type |
Collected data |
File name#1 |
View |
|
---|---|---|---|---|
Common to JP1/IM and JP1/Base |
Integrated trace log |
system-drive:Program Files\Hitachi\HNTRLib2\spool |
The following files in the default mode: hntr2[1|2|3|4].log |
Y |
JP1/IM - Manager (common to components) |
Patch information |
Manager-path\PATCHLOG.TXT |
Patchlog_jp1imm.txt |
-- |
Settings and definition file |
Files under Manager-path\conf\ |
Copies of the files indicated at left |
-- |
|
Log file |
Files under Manager-path\log\ |
Copies of the files indicated at left |
-- |
|
JP1/IM - Manager (JP1/IM - Central Console) |
Settings and definition file |
Files under Console-path\conf\ |
Copies of the files indicated at left |
-- |
Files under shared-folder\JP1Cons\conf\#2 |
Copies of the files indicated at left |
-- |
||
Common definition information |
Files under Console-path\default\ |
Copies of the files indicated at left |
-- |
|
Log file |
Files under Console-path\log\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\JP1Cons\log\#2 |
Copies of the files indicated at left |
-- |
||
File for accumulated response-waiting events#3 |
Files under Console-path\log\response\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\jp1cons\log\response\ |
Copies of the files indicated at left |
-- |
||
Correlation event generation history file |
Files under Console-path\operation\evgen\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\JP1Cons\operation\evgen\#2 |
Copies of the files indicated at left |
-- |
||
JP1/IM - Manager (JP1/IM - Central Scope) |
Settings and definition file |
Files under Scope-path\conf\ |
Copies of the files indicated at left |
-- |
Files under shared-folder\JP1Scope\conf\#2 |
Copies of the files indicated at left |
-- |
||
Common definition information |
Files under Scope-path\default\ |
Copies of the files indicated at left |
-- |
|
Log file |
Files under Scope-path\log\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\JP1Scope\log\#2 |
Copies of the files indicated at left |
-- |
||
Database information |
Files under Scope-path\database\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\JP1Scope\database\#2 |
Copies of the files indicated at left |
-- |
||
JP1/IM - Manager (IM Configuration Management) |
Settings and definition file |
Files under Manager-path\conf\imcf\ |
Copies of the files indicated at left |
-- |
Files under shared-folder\jp1imm\conf\imcf\#2 |
Copies of the files indicated at left |
-- |
||
Common definition information |
Files under Manager-path\system\default\new\imcf\ |
Copies of the files indicated at left |
-- |
|
Log file |
Files under Manager-path\log\imcf\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\jp1imm\log\imcf\#2 |
Copies of the files indicated at left |
-- |
||
JP1/IM - View |
Patch information |
View-path\Patchlog.txt |
Patchlog_jp1coview.txt |
Y |
Settings and definition file |
Files under View-path\conf\ |
Copies of the files indicated at left |
Y |
|
Only for Windows 8.1, Windows 8, Windows Server 2012, Windows 7, Windows Server 2008, and Windows Vista Files under system-drive:\ProgramData\Hitachi\jp1\jp1_default\JP1CoView\conf\ |
Copies of the files indicated at left |
Y |
||
Common definition information |
Files under View-path\default\ |
Copies of the files indicated at left |
Y |
|
Log file |
For Windows other than Windows 8.1, Windows 8, Windows Server 2012, Windows 7, Windows Server 2008, and Windows Vista Files under View-path\log\ |
Copies of the files indicated at left |
Y |
|
For Windows 8.1, Windows 8, Windows Server 2012, Windows 7, Windows Server 2008, and Windows Vista Files under system-drive:\ProgramData\Hitachi\jp1\jp1_default\JP1CoView\log\ |
Copies of the files indicated at left |
Y |
||
JP1/Base |
Patch information |
Base-path\PatchLog.txt |
Patchlog_jp1base.txt |
-- |
Settings and definition file |
Files under Base-path\conf\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\JP1Base\conf\#2 |
Copies of the files indicated at left |
-- |
||
Common definition information |
Files under Base-path\default\ |
Copies of the files indicated at left |
-- |
|
Log file |
Files under Base-path\log\ |
All files under the folder indicated at left, excluding COMMAND |
-- |
|
Files under shared-folder\JP1Base\log\#2 |
All files under the folder indicated at left, excluding COMMAND |
-- |
||
Plug-in service settings file |
Files under Base-path\plugin\conf\ |
Copies of the files indicated at left |
-- |
|
Log and temporary file |
Files under Base-path\sys\tmp\ |
Copies of the files indicated at left |
-- |
|
shared-folder\JP1Base\event#2 |
All files under the folder indicated at left, excluding IMEvent*.* |
-- |
||
Command execution log file |
Files under Base-path\log\COMMAND\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\JP1Base\log\COMMAND\#2 |
Copies of the files indicated at left |
-- |
||
Event database |
Files under Base-path\sys\event\servers\default\ |
Copies of the files indicated at left |
-- |
|
shared-folder\JP1Base\event#2 |
IMEvent*.* |
-- |
(3) Operation content
You need the following types of information related to the operation that was being performed when the problem occurred:
-
Operation content details
-
Time of problem occurrence
-
Machine configuration (version of each OS, host name, and Central Console configuration)
-
Reproducibility
-
Login user name that was used to log in from JP1/IM - View
(4) Error information on the screen
Collect a hard copy of the following:
-
Error dialog box (and the content displayed by the Details button, if available)
(5) Information related to the Web version of JP1/IM - View
If a problem occurs while you are using the Web version of JP1/IM - View, you need to collect the following data.
View side
-
Java stack trace log
Before you can collect a Java stack trace log, you must set up the system such that the Java Console window can be opened. For details, see 4.16.4 Specifying display settings for the Java Console window in the Job Management Partner 1/Integrated Management - Manager Configuration Guide.
-
Java trace file of JavaTM Plug-in
The Java trace file is located in the following directory:
- JavaTM Plug-in 1.4.2:
-
system-drive:\Documents and Settings\login-user-name\Application Data\Sun\Java\Deployment\log\
Manager side
-
HTTP server error log
-
HTTP server access log
(6) User dump (Only for Windows 8.1, Windows 8, Windows Server 2012, Windows 7, Windows Server 2008, and Windows Vista)
If a JP1/IM - View process stops due to an application error in Windows 8.1, Windows 8, Windows Server 2012, Windows 7, Windows Server 2008, or Windows Vista, collect a user dump.
(7) Problem report (Only for Windows Server 2008# and Windows Vista)
If a JP1/IM - View process stops due to an application error in Windows Server 2008# or Windows Vista, obtain a problem report.
- #:
-
Windows Server 2008 R2 (x64) or later is excepted.