Hitachi

Job Management Partner 1 Version 10 Job Management Partner 1/Integrated Management - Manager Administration Guide


10.3.1 In Windows

Organization of this subsection

(1) OS system information

You need to collect the OS-related information listed in the table below. These types of information can be collected using data collection tools.

The two data collection tools (the jim_log.bat command and the jcoview_log.bat command) collect different types of data. When the jim_log.bat command is executed, all of the data listed in the table below is collected. The data that can be collected by executing the jcoview_log.bat command is indicated in the far-right column.

Table 10‒11: OS system information (Windows)

Information type

Collected data

File name#1

View

Data collection date/time

  • date /t execution result

  • time /t execution result

date.log

Y

Hitachi integrated installer log file

Files under Windows-installation-folder\Temp\HCDINST\

Copies of the files indicated at left

Y

JP1/IM - Manager installation/uninstallation log file

Windows-installation-folder\Temp\HITACHI_JP1_INST_LOG\jp1imm_inst{1|2|3|4|5}.log

jp1imm_inst{1|2|3|4|5}.log

[Figure]

JP1/IM - View installation/uninstallation log file

Windows-installation-folder\Temp\HITACHI_JP1_INST_LOG\jp1coview_inst{1|2|3|4|5}.log

jp1coview_inst{1|2|3|4|5}.log

Y

JP1/Base installation/uninstallation log file

Windows-installation-folder\Temp\HITACHI_JP1_INST_LOG\jp1base_inst{1|2|3|4|5}.log

jp1base_inst{1|2|3|4|5}.log

[Figure]

Product information log file

Files under Windows-installation-folder\Temp\jp1common\

Copies of the files indicated at left

Y

Host name settings that are set in the machine

system-root-folder\system32\drivers\etc\hosts

hosts

Y

Service port settings that are set in the machine

system-root-folder\system32\drivers\etc\services

services

Y

NIC installation status

ipconfig /all execution result

ipconfig.log

Y

Startup service list

net start execution result

netstart.log

Y

Network statistical information

netstat -na execution result

netstat.log

Y

Machine's environment variable

set execution result

set.log

Y

Machine's system information

msinfo32 /report-file-name execution result

msinfo32.log

Y

Registry information

Content of the registry HKEY_LOCAL_MACHINE\SOFTWARE\HITACHI

or

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\HITACHI

collected by the regedit command

hitachi_reg.txt

Y

Product information file

Files under system-drive:Program Files\jp1common\

Copies of the files indicated at left

Y

JP1/IM - Manager installation information

system-drive:Program Files\InstallShield Installation Information\{BB5D25EC-537C-4794-BD7A-C7E22CC4AD30}\setup.ini

imm_setup.ini

[Figure]

JP1/IM - Manager installation log file

system-drive:Program Files\InstallShield Installation Information\{BB5D25EC-537C-4794-BD7A-C7E22CC4AD30}\setup.ilg

imm_setup.ilg

[Figure]

JP1/Base installation information

system-drive:Program Files\InstallShield Installation Information\{F8C71F7C-E5DE-11D3-A21E-006097C00EBC}\setup.ini

base_setup.ini

[Figure]

JP1/Base installation log file

system-drive:Program Files\InstallShield Installation Information\{F8C71F7C-E5DE-11D3-A21E-006097C00EBC}\setup.ilg

base_setup.ilg

[Figure]

JP1/IM - View installation information

system-drive:Program Files\InstallShield Installation Information\{6C01AA81-B45B-4AA6-ACE9-AC9A86B19F1F}\setup.ini

imv_setup.ini

Y

JP1/IM - View installation log file

system-drive:Program Files\InstallShield Installation Information\{6C01AA81-B45B-4AA6-ACE9-AC9A86B19F1F}\setup.ilg

imv_setup.ilg

Y

JP1/Base access permission information (installation folder)

cacls Base-path execution result

cacls_jp1base.log

[Figure]

cacls shared-folder\JP1Base execution result#2

cacls_jp1base.log

--

JP1/Base access permission information (log folder)

cacls Base-path\log execution result

cacls_jp1base_log.log

[Figure]

cacls shared-folder\JP1Base\log execution result#2

cacls_jp1base_log.log

--

JP1/Base access permission information (command execution history folder)

cacls Base-path\log\COMMAND execution result

cacls_jp1base_log_COMMAND.log

[Figure]

cacls shared-folder\JP1Base\log\COMMAND execution result#2

cacls_jp1base_log_COMMAND.log

--

JP1/Base access permission information (event database folder)

cacls Base-path\sys execution result

cacls_jp1base_sys.log

[Figure]

JP1/Base access permission information (event database folder)

cacls Base-path\sys\event execution result

cacls_jp1base_sys_event.log

[Figure]

cacls shared-folder\JP1Base\event execution result#2

cacls_jp1base_event.log

--

JP1/Base access permission information (event database folder)

cacls Base-path\sys\event\servers execution result

cacls_jp1base_sys_event_servers.log

[Figure]

JP1/Base access permission information (event database folder)

cacls Base-path\sys\event\servers\default execution result

cacls_jp1base_sys_event_servers_default.log

[Figure]

JP1/IM - Manager (JP1/IM - Central Console) access permission information (installation folder)

cacls Console-path execution result

cacls_jp1cons.log

[Figure]

cacls shared-folder\JP1Cons execution result#2

cacls_jp1cons.log

--

JP1/IM - Manager (JP1/IM - Central Console) access permission information (log folder)

cacls Console-path\log execution result

cacls_jp1cons_log.log

[Figure]

cacls shared-folder\JP1Cons\log execution result#2

cacls_jp1cons_log.log

--

JP1/IM - Manager (JP1/IM - Central Console) access permission information (correlation history folder)

cacls Console-path\operation execution result

cacls_jp1cons_operation.log

[Figure]

cacls shared-folder\JP1Cons\operation execution result#2

cacls_jp1cons_operation.log

--

JP1/IM - Manager (JP1/IM - Central Console) access permission information (correlation event generation history folder)

cacls Console-path\operation\evgen execution result

cacls_jp1cons_operation_evgen.log

[Figure]

cacls shared-folder\JP1Cons\operation\evgen execution result#2

cacls_jp1cons_operation_evgen.log

--

JP1/IM - View access permission information (installation folder)

cacls View-path execution result

cacls_jp1coview.log

Y

JP1/IM - View access permission information (log folder)

For Windows other than Windows 8.1, Windows 8, Windows Server 2012,Windows 7, Windows Server 2008, and Windows Vista

cacls View-path\log execution result

cacls_jp1coview_log.log

Y

For Windows 8.1, Windows 8, Windows Server 2012, Windows 7, Windows Server 2008, and Windows Vista

cacls system-drive:\ProgramData\Hitachi\jp1\jp1_default\JP1CoView\log execution result

cacls_programdata_jp1coview_log.log

Y

JP1/IM - Manager access permission information (installation folder)

cacls Manager-path execution result

cacls_jp1imm.log

[Figure]

JP1/IM - Manager access permission information (log folder)

cacls Manager-path\log execution result

cacls_jp1imm_log.log

[Figure]

JP1/IM - Manager (JP1/IM - Central Scope) access permission information (installation folder)

cacls Scope-path execution result

cacls_jp1scope.log

[Figure]

cacls shared-folder\JP1Scope execution result#2

cacls_jp1scope.log

--

JP1/IM - Manager (JP1/IM - Central Scope) access permission information (log folder)

cacls Scope-path\log execution result

cacls_jp1scope_log.log

[Figure]

cacls shared-folder\JP1Scope\log execution result#2

cacls_jp1scope_log.log

--

JP1/IM - Manager (JP1/IM - Central Scope) access permission information (database folder)

cacls Scope-path\database execution result

cacls_jp1scope_database.log

[Figure]

cacls shared-folder\JP1Scope\database execution result#2

cacls_jp1scope_database.log

--

JP1/IM - Manager (JP1/IM - Central Scope) access permission information (database folder)

cacls Scope-path\database\event execution result

cacls_jp1scope_database_event.log

[Figure]

cacls shared-folder\JP1Scope\database\event execution result#2

cacls_jp1scope_database_event.log

--

JP1/IM - Manager (JP1/IM - Central Scope) access permission information (database folder)

cacls Scope-path\database\jcsdb execution result

cacls_jp1scope_database_jcsdb.log

[Figure]

cacls shared-folder\JP1Scope\database\jcsdb execution result#2

cacls_jp1scope_database_jcsdb.log

--

JP1/IM - Manager (JP1/IM - Central Scope) access permission information (database folder)

cacls Scope-path\database\jcsdb\event execution result

cacls_jp1scope_database_jcsdb_event.log

[Figure]

cacls shared-folder\JP1Scope\database\jcsdb\event execution result#2

cacls_jp1scope_database_jcsdb_event.log

--

JP1/IM - Manager (JP1/IM - Central Scope) access permission information (database folder)

cacls Scope-path\database\jcsdb\pw execution result

cacls_jp1scope_database_jcsdb_pw.log

[Figure]

cacls shared-folder\JP1Scope\database\jcsdb\pw execution result#2

cacls_jp1scope_database_jcsdb_pw.log

--

JP1/IM - Manager (JP1/IM - Central Scope) access permission information (database folder)

cacls Scope-path\database\jcsdb\tree execution result

cacls_jp1scope_database_jcsdb_tree.log

[Figure]

cacls shared-folder\JP1Scope\database\jcsdb\tree execution result#2

cacls_jp1scope_database_jcsdb_tree.log

--

JP1/IM - Manager (JP1/IM - Central Scope) access permission information (database folder)

cacls Scope-path\database\jcshosts execution result

cacls_jp1scope_database_jcshosts.log

[Figure]

cacls shared-folder\JP1Scope\database\jcshosts execution result#2

cacls_jp1scope_database_jcshosts.log

--

JP1/Base file list

dir Base-path /s execution result

dir_jp1base.log

[Figure]

dir shared-folder\JP1Base /s execution result#2

dir_logical-host-name_jp1base.log

--

JP1/IM - Manager (JP1/IM - Central Console) file list

dir Console-path /s execution result

dir_jp1cons.log

[Figure]

dir shared-folder\JP1Cons /s execution result#2

dir_logical-host-name_jp1cons.log

--

JP1/IM - View file list

dir View-path /s execution result

dir_jp1coview.log

Y

Only for Windows 8.1, Windows 8, Windows Server 2012, Windows 7, Windows Server 2008, and Windows Vista

dir system-drive:\ProgramData\Hitachi\jp1\jp1_default\JP1CoView /s execution result

dir_programdata_jp1coview.log

Y

JP1/IM - Manager file list

dir Manager-path /s execution result

dir_jp1imm.log

[Figure]

JP1/IM - Manager (JP1/IM - Central Scope) file list

dir Scope-path /s execution result

dir_jp1scope.log

[Figure]

dir shared-folder\JP1Scope /s execution result#2

dir_logical-host-name_jp1scope.log

--

Host name for resolving network address

jbsgethostbyname execution result

  • jbsgethostbyname.log (standard output)

  • jbsgethostbyname_err.log (standard error)

[Figure]

jbsgethostbyname logical-host-name execution result#2

  • jbsgethostbyname.log (standard output)

  • jbsgethostbyname_err.log (standard error)

--

Health check

jbshcstatus -debbug -a execution result

  • jbshcstatus.log (standard output)

  • jbshcstatus_err.log (standard error)

[Figure]

jbshcstatus -debbug -a -h logical-host-name execution result#2

  • jbshcstatus.log (standard output)

  • jbshcstatus_err.log (standard error)

--

Process operation status of Event Service

jevstat execution result

  • jevstat.log (standard output)

  • jevstat_err.log (standard error)

[Figure]

Process operation status of items other than Event Service

jbs_spmd_status execution result

  • jbs_spmd_status.log (standard output)

  • jbs_spmd_status_err.log (standard error)

[Figure]

jbs_spmd_status -h logical-host-name execution result#2

  • jbs_spmd_status.log (standard output)

  • jbs_spmd_status_err.log (standard error)

--

Automated action execution result

jcashowa execution result

  • jcashowa.log (standard output)

  • jcashowa_err.log (standard error)

[Figure]

jcashowa -h logical-host-name execution result#2

  • jcashowa.log (standard output)

  • jcashowa_err.log (standard error)

--

Automated action status

jcastatus execution result

  • jcastatus.log (standard output)

  • jcastatus_err.log (standard error)

[Figure]

jcastatus -h logical-host-name execution result#2

  • jcastatus.log (standard output)

  • jcastatus_err.log (standard error)

--

Automated action definition file content

jcastatus -d execution result

  • jcastatus_d.log (standard output)

  • jcastatus_d_err.log (standard error)

[Figure]

jcastatus -d -h logical-host-name execution result#2

  • jcastatus_d.log (standard output)

  • jcastatus_d_err.log (standard error)

--

Event Generation Service status

jcoegsstatus execution result

  • jcoegsstatus.log (standard output)

  • jcoegsstatus_err.log (standard error)

[Figure]

jcoegsstatus -h logical-host-name execution result#2

  • jcoegsstatus.log (standard output)

  • jcoegsstatus_err.log (standard error)

--

Process operation status

jco_spmd_status execution result

  • jco_spmd_status.log (standard output)

  • jco_spmd_status_err.log (standard error)

[Figure]

jco_spmd_status -h logical-host-name execution result#2

  • jco_spmd_status.log (standard output)

  • jco_spmd_status_err.log (standard error)

--

Data collection command execution result

jim_log.bat command execution result

jim_log_result.log

Y

Windows event log

  • Application: system-root-folder\system32\config\AppEvent.Evt

  • System: system-root-folder\system32\config\SysEvent.Evt

  • AppEvent(Backup).evt

  • AppEvent(Backup).txt

  • SysEvent(Backup).evt

  • SysEvent(Backup).txt

Y

Crash dump#3

user-specified-folder\user.dmp

user.dmp

Y#4

Watson (Dr. Watson) log#3

user-specified-folder\drwtsn32.log

drwtsn32.log

Y

Legend:

Y: Collected by the jcoview_log.bat command.

[Figure]: Collected by the jcoview_log.bat command only when JP1/Base and JP1/IM - Manager are installed on the same host as JP1/IM - View.

--: Not collected by the jcoview_log.bat command.

#1: Indicates the storage destination file name after a data collection tool is executed. For details about the storage destination, see the following sections:

  • jim_log.bat (Windows only) (1. Commands) in the manual Job Management Partner 1/Integrated Management - Manager Command and Definition File Reference

  • jcoview_log.bat (Windows only) (1. Commands) in the manual Job Management Partner 1/Integrated Management - Manager Command and Definition File Reference

#2: Can be collected when data in a logical host (cluster) environment is being collected.

#3: The output destination must be specified in advance. (See 1.19.2(1) Preparations for collecting data in the event of a failure in the Job Management Partner 1/Integrated Management - Manager Configuration Guide.)

#4: JP1/IM - View and JP1/IM - Manager for Windows 8.1, Windows 8, Windows Server 2012, Windows 7, Windows Server 2008, and Windows Vista do not collect crash dumps.

(2) JP1 information

You need to collect the JP1-related information listed in the table below. These types of information can be collected using a data collection tool. If a network connection problem has occurred, you must also collect files from the machine at the connection destination.

The two data collection tools (the jim_log.bat command and the jcoview_log.bat command) collect different types of data. When the jim_log.bat command is executed, all of the data listed in the table below is collected. The data that can be collected by executing the jcoview_log.bat command is indicated in the far-right column.

Table 10‒12: JP1 information (Windows)

Information type

Collected data

File name#1

View

Common to JP1/IM and JP1/Base

Integrated trace log

system-drive:Program Files\Hitachi\HNTRLib2\spool

The following files in the default mode:

hntr2[1|2|3|4].log

Y

JP1/IM - Manager (common to components)

Patch information

Manager-path\PATCHLOG.TXT

Patchlog_jp1imm.txt

--

Settings and definition file

Files under Manager-path\conf\

Copies of the files indicated at left

--

Log file

Files under Manager-path\log\

Copies of the files indicated at left

--

JP1/IM - Manager (JP1/IM - Central Console)

Settings and definition file

Files under Console-path\conf\

Copies of the files indicated at left

--

Files under shared-folder\JP1Cons\conf\#2

Copies of the files indicated at left

--

Common definition information

Files under Console-path\default\

Copies of the files indicated at left

--

Log file

Files under Console-path\log\

Copies of the files indicated at left

--

Files under shared-folder\JP1Cons\log\#2

Copies of the files indicated at left

--

File for accumulated response-waiting events#3

Files under Console-path\log\response\

Copies of the files indicated at left

--

Files under shared-folder\jp1cons\log\response\

Copies of the files indicated at left

--

Correlation event generation history file

Files under Console-path\operation\evgen\

Copies of the files indicated at left

--

Files under shared-folder\JP1Cons\operation\evgen\#2

Copies of the files indicated at left

--

JP1/IM - Manager (JP1/IM - Central Scope)

Settings and definition file

Files under Scope-path\conf\

Copies of the files indicated at left

--

Files under shared-folder\JP1Scope\conf\#2

Copies of the files indicated at left

--

Common definition information

Files under Scope-path\default\

Copies of the files indicated at left

--

Log file

Files under Scope-path\log\

Copies of the files indicated at left

--

Files under shared-folder\JP1Scope\log\#2

Copies of the files indicated at left

--

Database information

Files under Scope-path\database\

Copies of the files indicated at left

--

Files under shared-folder\JP1Scope\database\#2

Copies of the files indicated at left

--

JP1/IM - Manager (IM Configuration Management)

Settings and definition file

Files under Manager-path\conf\imcf\

Copies of the files indicated at left

--

Files under shared-folder\jp1imm\conf\imcf\#2

Copies of the files indicated at left

--

Common definition information

Files under Manager-path\system\default\new\imcf\

Copies of the files indicated at left

--

Log file

Files under Manager-path\log\imcf\

Copies of the files indicated at left

--

Files under shared-folder\jp1imm\log\imcf\#2

Copies of the files indicated at left

--

JP1/IM - View

Patch information

View-path\Patchlog.txt

Patchlog_jp1coview.txt

Y

Settings and definition file

Files under View-path\conf\

Copies of the files indicated at left

Y

Only for Windows 8.1, Windows 8, Windows Server 2012, Windows 7, Windows Server 2008, and Windows Vista

Files under system-drive:\ProgramData\Hitachi\jp1\jp1_default\JP1CoView\conf\

Copies of the files indicated at left

Y

Common definition information

Files under View-path\default\

Copies of the files indicated at left

Y

Log file

For Windows other than Windows 8.1, Windows 8, Windows Server 2012, Windows 7, Windows Server 2008, and Windows Vista

Files under View-path\log\

Copies of the files indicated at left

Y

For Windows 8.1, Windows 8, Windows Server 2012, Windows 7, Windows Server 2008, and Windows Vista

Files under system-drive:\ProgramData\Hitachi\jp1\jp1_default\JP1CoView\log\

Copies of the files indicated at left

Y

JP1/Base

Patch information

Base-path\PatchLog.txt

Patchlog_jp1base.txt

--

Settings and definition file

Files under Base-path\conf\

Copies of the files indicated at left

--

Files under shared-folder\JP1Base\conf\#2

Copies of the files indicated at left

--

Common definition information

Files under Base-path\default\

Copies of the files indicated at left

--

Log file

Files under Base-path\log\

All files under the folder indicated at left, excluding COMMAND

--

Files under shared-folder\JP1Base\log\#2

All files under the folder indicated at left, excluding COMMAND

--

Plug-in service settings file

Files under Base-path\plugin\conf\

Copies of the files indicated at left

--

Log and temporary file

Files under Base-path\sys\tmp\

Copies of the files indicated at left

--

shared-folder\JP1Base\event#2

All files under the folder indicated at left, excluding IMEvent*.*

--

Command execution log file

Files under Base-path\log\COMMAND\

Copies of the files indicated at left

--

Files under shared-folder\JP1Base\log\COMMAND\#2

Copies of the files indicated at left

--

Event database

Files under Base-path\sys\event\servers\default\

Copies of the files indicated at left

--

shared-folder\JP1Base\event#2

IMEvent*.*

--

Legend:

Y: Collected by the jcoview_log.bat command.

--: Not collected by the jcoview_log.bat command.

#1: Indicates the storage destination file name after a data collection tool is used. For details about the storage destination, see the following sections:

  • jim_log.bat (Windows only) (1. Commands) in the manual Job Management Partner 1/Integrated Management - Manager Command and Definition File Reference

  • jcoview_log.bat (Windows only) (1. Commands) in the manual Job Management Partner 1/Integrated Management - Manager Command and Definition File Reference

#2: Can be collected when data in a logical host (cluster) environment is being collected.

#3: The file for accumulated response-waiting events is created when you enable the response-waiting event management function. You can prevent the jim_log.bat command from collecting this file by specifying a command option. For details, see 9.5.2 jim_log.bat (Windows only).

(3) Operation content

You need the following types of information related to the operation that was being performed when the problem occurred:

(4) Error information on the screen

Collect a hard copy of the following:

(5) Information related to the Web version of JP1/IM - View

If a problem occurs while you are using the Web version of JP1/IM - View, you need to collect the following data.

View side

Manager side

(6) User dump (Only for Windows 8.1, Windows 8, Windows Server 2012, Windows 7, Windows Server 2008, and Windows Vista)

If a JP1/IM - View process stops due to an application error in Windows 8.1, Windows 8, Windows Server 2012, Windows 7, Windows Server 2008, or Windows Vista, collect a user dump.

(7) Problem report (Only for Windows Server 2008# and Windows Vista)

If a JP1/IM - View process stops due to an application error in Windows Server 2008# or Windows Vista, obtain a problem report.

#:

Windows Server 2008 R2 (x64) or later is excepted.