2.2.3 Functionality for error investigation and resolution

The following figure shows the functionality used in investigating and resolving errors.

Figure 2‒5: Functionality for error investigation and resolution

Error investigation and resolution via the Central Console is based on JP1 events. You can display detailed information about a JP1 event, and search for events related to the JP1 event in question. In the course of investigating and resolving a problem, you can launch the application that issued the JP1 event or any other application of your choice, and execute various commands.

Using the Central Scope, you can search for monitoring nodes related to the problem. You can also change the status or the monitoring status of the monitoring nodes.

To check the change history of the events in which the status of the monitored objects was changed, execute the Search Status-Change Events menu command.

When the range of your investigation extends to the system configuration, use the IM Configuration Management feature. Using IM Configuration Management - View, you can check the status of the host on which the problem occurred, delete that host from the system hierarchy, or apply the hierarchical system information saved in IM Configuration Management to the host. If you do not use IM Configuration Management, you must examine the log information, assess the status of the affected host, and resolve the problem yourself.

Using the Hitachi Network Objectplaza Trace Library (HNTRLib2) with the core functionality, you can output all the trace information generated by the JP1/Base and JP1/IM - Manager processes to a single integrated trace log.

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