1.2.3 Issues and the role of the JP1/IM series at the operation phase

To ensure stable system operation during the operation phase, the resources configured in the system need to be monitored round the clock. Monitoring depends on proper management of system operating information and error information. This is referred to as system operations management.

In running a system, the processes of monitoring, error detection, investigation, and resolution are handled as a single ongoing cycle.

As a system grows in size and complexity, it becomes exponentially more difficult to perform the tasks involved in this operational cycle. The administrator is burdened with a growing workload, and requires a broad range of advanced skills to properly manage the vast array of resources. This puts huge demands on operations management, making the training of system administrators more challenging too.

The following table and figure describe the products that the JP1/IM series provides to support system operations management.

Table 1‒2: Products for system operations management

Product	Functionality	Role
JP1/IM - Manager	Central Console	Centrally monitors the system as a whole using JP1 events. Integrates all aspects of the operating cycle, from event monitoring to error detection, investigation, and resolution.
	Central Scope	Centrally manages the system based on requirements set by the system administrator, enabling integrated objective-oriented system management.
	IM Configuration Management	Enables you to centrally manage, from the manager, the system hierarchy managed by JP1/IM (IM configuration) and the settings of the hosts that make up the system.
JP1/IM - Rule Operation	Rule Management	Defines error-handling procedures and automatically executes actions based on the nature of the error.
TELstaff	Notification System	Notifies the person in charge of handling failures by telephone or email when a failure is detected.
JP1/IM - Service Support	IT Service Management	Registers queries, failure events, and problems resulting from failure events as items requiring resolution, and centralizes their management.
JP1/IM - EG for NNMi	NNMi Incident Conversion	Converts NNMi incidents managed by NNMi into JP1 events.
JP1/IM - Message Optimizer	Message Conversion	Converts the messages that are output to the JP1/IM console into easy-to-understand messages.
JP1/IM - Navigation Platform	Operation Navigation	Displays application information (operating procedures) applicable to JP1 events.

Figure 1‒4: System operations management

The JP1/IM series provides a platform for round-the-clock system monitoring and immediate administrator notification if a problem occurs, as well as operational tasks such as error identification and investigation. The JP1/IM programs provide integrated operating cycle support, from monitoring through to troubleshooting. JP1/IM optimizes operations management even in large-scale, complex systems.

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