18.3.1 In Windows

Organization of this subsection

(1) OS system information
(2) JP1/Base information
(3) JP1/Base processes
(4) Operation data
(5) Error information on the screen
(6) Collecting user dumps (for Windows Vista and later)
(7) Collecting problem reports (for Windows Vista and later)

(1) OS system information

You need to collect the following log information about the OS. You can use the data collection tool to collect this information.

Type of information	Required data	File name^#1
Date and time collected	Execution result of `date /t` Execution result of `time /t`	`date.log`
Windows event log	Application log: `system-folder\system32\config\AppEvent.Evt` System log: `system-folder\system32\config\SysEvent.Evt`	`SysEvent(Backup).evt` `AppEvent(Backup).evt`
Host names set on the machine	`system-folder\system32\drivers\etc\hosts`	`hosts`
Service ports set on the machine	`system-folder\system32\drivers\etc\services`	`services`
NICs installed	Execution result of `ipconfig /all`	`ipconfig.log`
List of services started	Execution result of `net start`	`netstart.log`
Machine environment variable	Execution result of `set`	`set.log`
Dr. Watson log file^#2	`user-specified-folder\drwtsn32.log`	`drwtsn32.log`
Crash dump^#2	`user-specified-folder\user.dmp`	`user.dmp`
Machine system information	Execution result of `msinfo32 /report` `file-name`	`msinfo32.log`
User right assignment	Execution result of `secedit` `/export` `/cfg` `file-name/areas` `USER_RIGHTS` `/quiet`	`secedit.log`
Group policy	Execution result of `gpresult` `/z`	`gpresult.log`
Range of the dynamic ports (IPV4)	Execution result of `netsh` `int` `ipv4` `show` `dynamicporttcp`	`dynamicport_ipv4.log`
Range of the dynamic ports (IPV6)	Execution result of `netsh` `int` `ipv6` `show` `dynamicporttcp`	`dynamicport_ipv6.log`

#1: Name of the file under which the information collected by the data collection tool is stored.

#2: Output only if specified in advance. For details on the setting, see 4.7 Preparing to collect information when a problem occurs (Windows only).

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(2) JP1/Base information

You need to collect the following information about JP1/Base. You can use the data collection tool to collect this information. If a problem occurs while the machine is connected to the network, you also need to collect the files on the remote machine.

Type of information	Required data	File name^#1
Environment settings	All files in `installation-folder\conf`	Same as the name of the file from which the data is collected.
	All files in `installation-folder\default\`	Same as the name of the file from which the data is collected.
	All files in `installation-folder\plugin\conf\`	Same as the name of the file from which the data is collected.
	All files in `shared-folder\jp1base\conf`^#2	Same as the name of the file from which the data is collected.
Common definition information	Execution result of `jbsgetcnf` command	File specified in the `jbsgetcnf` command
Common definition information	Execution result of `jbsgetcnf -h` `logical-host-name`^#2	File specified in the `jbsgetcnf` command
Log information	All files in `installation-folder\log\`	Same as the name of the file from which the data is collected.
	All files in `shared-folder\jp1base\log\`^#2	Same as the name of the file from which the data is collected.
	All files in `%ALLUSERSPROFILE%\Hitachi\jp1\jp1_default\JP1Base\log\`^{#4, #5}	Same as the name of the file from which the data is collected.
	All files in `%ALLUSERSPROFILE%\Hitachi\jp1\logical-host-name\JP1Base\log\`^{#4, #5}	Same as the name of the file from which the data is collected.
Log of installation	`Windows-installation-folder\Temp\HITACHI_JP1_INST_LOG\jp1base_inst{1\|2\|3\|4\|5}.log`	Same as the name of the file from which the data is collected.
Log of installation	`Windows-installation-folder\Temp\jp1common\jp1base\hliclib*.log`	Same as the name of the file from which the data is collected.
Service operating information	All files in `installation-folder\sys\OPI\`	Same as the name of the file from which the data is collected.
Service operating information	All files in `shared-folder\jp1base\sys\OPI\`	Same as the name of the file from which the data is collected.
Event service settings	All files in `installation-folder\sys\tmp\event\`	Same as the name of the file from which the data is collected.
Event service settings	All files in `shared-folder\jp1base\event\`^#2	Same as the name of the file from which the data is collected.
Event database	All files in `installation-folder\sys\event\`^#3	Same as the name of the file from which the data is collected.
Event database	All files in `shared-folder\jp1base\event\`^{#2, #3}	Same as the name of the file from which the data is collected.
Command execution log	All files in `installation-folder\log\COMMAND`^#3	Same as the name of the file from which the data is collected.
Command execution log	All files in `shared-folder\jp1base\log\Command\`^{#2, #3}	Same as the name of the file from which the data is collected.
Integrated trace log	`system-drive\Program Files\Hitachi\HNTRLib2\spool\hntr2*.log`	Same as the name of the file from which the data is collected.
ISAM maintenance information	Execution result of `Jischk` command^#6 Physical host specified: `installation-folder\log\Command\` Logical host specified: `shared-folder\jp1base\log\Command\`	`isamchk.log`
File list	Execution result of `dir /s` `installation-folder`	`dir_jp1base.log`
File list	Execution result of `dir /s` `shared-folder\jp1base`	`dir_jp1base.log`
Version information	`system-drive\Program Files` `\InstallShield` `Installation` `Information` `\{F8C71F7C-E5DE-11D3-A21E-006097C00EBC}\setup.ilg`, `setup.ini`	`base_setup.ilg`, `base_setup.ini`
Patch log	`installation-folder\Patchlog.txt`	`Patchlog_jp1base.txt`
JP1/Base binding status	Execution result of `netstat -nao`	`netstat.log`
Host name for resolving the network address	Execution result of `jbsgethostbyname`	`jbsgethostbyname.log`
Access permissions for folders	Execution result of `cacls-installation-folder`	`cacls_jp1base.log`
	Execution result of `cacls-shared-folder\jp1base`	`cacls_jp1base.log`
	Execution result of `cacls-installation-folder\log`	`cacls_jp1base_log.log`
	Execution result of `cacls-shared-folder\jp1base\log`	`cacls_jp1base_log.log`
	Execution result of `cacls-installation-folder\log\COMMAND`	`cacls_jp1base_log_COMMAND.log`
	Execution result of `cacls-shared-folder\jp1base\log\COMMAND`	`cacls_jp1base_log_COMMAND.log`
	Execution result of `cacls-installation-folder\sys`	`cacls_jp1base_sys.log`
	Execution result of `cacls-installation-folder\sys\event`	`cacls_jp1base_sys_event.log`
	Execution result of `cacls-installation-folder\sys\event\servers`	`cacls_jp1base_sys_event_servers.log`
	Execution result of `cacls-installation-folder\sys\event\servers\default`	`cacls_jp1base_sys_event_servers_default.log`
	Execution result of `cacls-shared-folder\jp1base\event`	`cacls_jp1base_event.log`
Hitachi Integrated Installer log files	All files in `Windows-installation-folder\Temp\HCDINST\`	Copies of the files that are shown in the left column
Product information log	`system-drive\Program Files\Hitachi\jp1common\jp1base\jp1base.dat`^#7	Same as the name of the file from which the data is collected.
`jp1hosts2` information	All files in `installation-folder\sys\jp1hosts2\`	Same as the name of the file from which the data is collected.
	All files in `shared-folder\jp1base\sys\jp1hosts2\`^#2	Same as the name of the file from which the data is collected.
	Execution result of `jbshosts2export`	`jbshosts2export_JP1_DEFAULT.log`
Exclusive control type of the integrated trace log	Execution result of `hntr2getconf` `-t`	`hntr2getconf_t.log`
Output destination of the integrated trace log	Execution result of `hntr2getconf` `-f`	`hntr2getconf_f.log`

Note: When you specify a different path in the event server index file (index), or change the destination for the integrated trace log, directly collect information from either the specified path or the changed destination.

#1: Name of the file under which the information collected by the data collection tool is stored.

#2: Output when data about the logical host (cluster environment) is collected.

#3: Extra disk space might be required to collect large files of data from the event database and command execution log. Make sure that you check the file size before you collect data.

#4: The value set in the environment variable %ALLUSERSPROFILE% at installation is used.

#5: For Windows Vista and later.

#6: For Windows XP and Windows Server 2003.

#7: For x86 or x64.

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(3) JP1/Base processes

Use the Windows task manager to check the operation status of processes.

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(4) Operation data

If an error occurs, you need to collect the following operational information:

Details of the operation
Time the error occurred
Machine configuration (version of each OS, host name, configuration of JP1/IM - Manager)
Whether the error occurs repeatedly under the same conditions
User name used to log in from JP1/IM - View

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(5) Error information on the screen

Collect hard copies of the following:

The error dialog boxes (In addition, copy the contents of the details if the dialog box contains a Details button.)

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(6) Collecting user dumps (for Windows Vista and later)

In Windows Vista or later, if an application error causes the JP1/Base process to stop, collect the user dumps.

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(7) Collecting problem reports (for Windows Vista and later)

In Windows Vista or later, if an application error causes the JP1/Base process to stop, collect the problem reports.

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