18.3.1 In Windows
- Organization of this subsection
(1) OS system information
You need to collect the following log information about the OS. You can use the data collection tool to collect this information.
Type of information |
Required data |
File name#1 |
---|---|---|
Date and time collected |
Execution result of date /t Execution result of time /t |
date.log |
Windows event log |
Application log: system-folder\system32\config\AppEvent.Evt System log: system-folder\system32\config\SysEvent.Evt |
|
Host names set on the machine |
system-folder\system32\drivers\etc\hosts |
hosts |
Service ports set on the machine |
system-folder\system32\drivers\etc\services |
services |
NICs installed |
Execution result of ipconfig /all |
ipconfig.log |
List of services started |
Execution result of net start |
netstart.log |
Machine environment variable |
Execution result of set |
set.log |
Dr. Watson log file#2 |
user-specified-folder\drwtsn32.log |
drwtsn32.log |
Crash dump#2 |
user-specified-folder\user.dmp |
user.dmp |
Machine system information |
Execution result of msinfo32 /report file-name |
msinfo32.log |
User right assignment |
Execution result of secedit /export /cfg file-name/areas USER_RIGHTS /quiet |
secedit.log |
Group policy |
Execution result of gpresult /z |
gpresult.log |
Range of the dynamic ports (IPV4) |
Execution result of netsh int ipv4 show dynamicporttcp |
dynamicport_ipv4.log |
Range of the dynamic ports (IPV6) |
Execution result of netsh int ipv6 show dynamicporttcp |
dynamicport_ipv6.log |
(2) JP1/Base information
You need to collect the following information about JP1/Base. You can use the data collection tool to collect this information. If a problem occurs while the machine is connected to the network, you also need to collect the files on the remote machine.
Type of information |
Required data |
File name#1 |
---|---|---|
Environment settings |
All files in installation-folder\conf |
Same as the name of the file from which the data is collected. |
All files in installation-folder\default\ |
Same as the name of the file from which the data is collected. |
|
All files in installation-folder\plugin\conf\ |
Same as the name of the file from which the data is collected. |
|
All files in shared-folder\jp1base\conf#2 |
Same as the name of the file from which the data is collected. |
|
Common definition information |
Execution result of jbsgetcnf command |
File specified in the jbsgetcnf command |
Execution result of jbsgetcnf -h logical-host-name#2 |
||
Log information |
All files in installation-folder\log\ |
Same as the name of the file from which the data is collected. |
All files in shared-folder\jp1base\log\#2 |
Same as the name of the file from which the data is collected. |
|
All files in %ALLUSERSPROFILE%\Hitachi\jp1\jp1_default\JP1Base\log\#4, #5 |
Same as the name of the file from which the data is collected. |
|
All files in %ALLUSERSPROFILE%\Hitachi\jp1\logical-host-name\JP1Base\log\#4, #5 |
Same as the name of the file from which the data is collected. |
|
Log of installation |
Windows-installation-folder\Temp\HITACHI_JP1_INST_LOG\jp1base_inst{1|2|3|4|5}.log |
Same as the name of the file from which the data is collected. |
Windows-installation-folder\Temp\jp1common\jp1base\hliclib*.log |
Same as the name of the file from which the data is collected. |
|
Service operating information |
All files in installation-folder\sys\OPI\ |
Same as the name of the file from which the data is collected. |
All files in shared-folder\jp1base\sys\OPI\ |
Same as the name of the file from which the data is collected. |
|
Event service settings |
All files in installation-folder\sys\tmp\event\ |
Same as the name of the file from which the data is collected. |
All files in shared-folder\jp1base\event\#2 |
Same as the name of the file from which the data is collected. |
|
Event database |
All files in installation-folder\sys\event\#3 |
Same as the name of the file from which the data is collected. |
All files in shared-folder\jp1base\event\#2, #3 |
Same as the name of the file from which the data is collected. |
|
Command execution log |
All files in installation-folder\log\COMMAND#3 |
Same as the name of the file from which the data is collected. |
All files in shared-folder\jp1base\log\Command\#2, #3 |
Same as the name of the file from which the data is collected. |
|
Integrated trace log |
system-drive\Program Files\Hitachi\HNTRLib2\spool\hntr2*.log |
Same as the name of the file from which the data is collected. |
ISAM maintenance information |
Execution result of Jischk command#6 Physical host specified: installation-folder\log\Command\* Logical host specified: shared-folder\jp1base\log\Command\* |
isamchk.log |
File list |
Execution result of dir /s installation-folder |
dir_jp1base.log |
Execution result of dir /s shared-folder\jp1base |
dir_jp1base.log |
|
Version information |
system-drive\Program Files \InstallShield Installation Information \{F8C71F7C-E5DE-11D3-A21E-006097C00EBC}\setup.ilg, setup.ini |
base_setup.ilg, base_setup.ini |
Patch log |
installation-folder\Patchlog.txt |
Patchlog_jp1base.txt |
JP1/Base binding status |
Execution result of netstat -nao |
netstat.log |
Host name for resolving the network address |
Execution result of jbsgethostbyname |
jbsgethostbyname.log |
Access permissions for folders |
Execution result of cacls-installation-folder |
cacls_jp1base.log |
Execution result of cacls-shared-folder\jp1base |
||
Execution result of cacls-installation-folder\log |
cacls_jp1base_log.log |
|
Execution result of cacls-shared-folder\jp1base\log |
||
Execution result of cacls-installation-folder\log\COMMAND |
cacls_jp1base_log_COMMAND.log |
|
Execution result of cacls-shared-folder\jp1base\log\COMMAND |
||
Execution result of cacls-installation-folder\sys |
cacls_jp1base_sys.log |
|
Execution result of cacls-installation-folder\sys\event |
cacls_jp1base_sys_event.log |
|
Execution result of cacls-installation-folder\sys\event\servers |
cacls_jp1base_sys_event_servers.log |
|
Execution result of cacls-installation-folder\sys\event\servers\default |
cacls_jp1base_sys_event_servers_default.log |
|
Execution result of cacls-shared-folder\jp1base\event |
cacls_jp1base_event.log |
|
Hitachi Integrated Installer log files |
All files in Windows-installation-folder\Temp\HCDINST\ |
Copies of the files that are shown in the left column |
Product information log |
system-drive\Program Files\Hitachi\jp1common\jp1base\jp1base.dat#7 |
Same as the name of the file from which the data is collected. |
jp1hosts2 information |
All files in installation-folder\sys\jp1hosts2\ |
Same as the name of the file from which the data is collected. |
All files in shared-folder\jp1base\sys\jp1hosts2\#2 |
Same as the name of the file from which the data is collected. |
|
Execution result of jbshosts2export |
jbshosts2export_JP1_DEFAULT.log |
|
Exclusive control type of the integrated trace log |
Execution result of hntr2getconf -t |
hntr2getconf_t.log |
Output destination of the integrated trace log |
Execution result of hntr2getconf -f |
hntr2getconf_f.log |
#7: For x86 or x64.
(3) JP1/Base processes
Use the Windows task manager to check the operation status of processes.
(4) Operation data
If an error occurs, you need to collect the following operational information:
-
Details of the operation
-
Time the error occurred
-
Machine configuration (version of each OS, host name, configuration of JP1/IM - Manager)
-
Whether the error occurs repeatedly under the same conditions
-
User name used to log in from JP1/IM - View
(5) Error information on the screen
Collect hard copies of the following:
-
The error dialog boxes (In addition, copy the contents of the details if the dialog box contains a Details button.)
(6) Collecting user dumps (for Windows Vista and later)
In Windows Vista or later, if an application error causes the JP1/Base process to stop, collect the user dumps.
(7) Collecting problem reports (for Windows Vista and later)
In Windows Vista or later, if an application error causes the JP1/Base process to stop, collect the problem reports.