Job Management Partner 1/Asset Information Manager Administrator's Guide
By using the Problems job menu, you can manage problems in the asset management system by viewing the JP1 events, the problems registered from SNMP traps converted to JP1 events, and the error information registered by Asset Information Manager.
You can view information about problems in the Problems window, which is displayed by clicking the Problems job menu. The following figure shows the Problems window.
Figure 2-21 Problems window
The window displays a list of JP1 events, problems registered from SNMP traps converted to JP1 events, and registered error information. Clicking a link under Reg. date displays the corresponding details.
This section describes the specification of conditions for searching for problems in the asset management system.
To register error information:
The following figure shows the Add Problem dialog box in which the information to be registered is specified.
Figure 2-22 Add Problem dialog box
To change registered error information:
The following figure shows the Edit Problem dialog box.
Figure 2-23 Edit Problem dialog box
When a problem is resolved in the asset management system, you can report this event to JP1/IM. The status of the reported JP1 event is updated to Complete by JP1/IM. For details about the settings needed to report completion, see 6.2.1(2) Setting error completion notification in the Planning and Setup Guide.
To report completion of an action to JP1/IM:
To delete problem information from the list of search results, select the check box of the problem information that you wish to delete, and then click the Delete button.
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