Errors when HP NNM Version 7.5 or earlier is linked

Job Management Partner 1/Asset Information Manager Planning and Setup Guide

11.10.1 Errors when HP NNM Version 7.5 or earlier is linked

This subsection describes the errors that may occur when node information is acquired from HP NNM Version 7.5 or earlier, and the principal causes and actions to take.

Organization of this subsection: (1) A message such as "Loading of DLL failed. (...\jamlnnmVxx.dll)" is output to the message log; (2) A message such as "Connection establishment with HP NNM database failed" is output to the message log; (3) The node is on HP NNM Version 7.5 or earlier, but no information is loaded into Asset Information Manager

(1) A message such as "Loading of DLL failed. (...\jamlnnmVxx.dll)" is output to the message log

xx varies depending on the version of the HP NNM that is linked.

HP NNM version 7.5 or earlier was not installed, or the installation failed. Make sure that HP NNM has been installed correctly.

(2) A message such as "Connection establishment with HP NNM database failed" is output to the message log

The following are the possible causes:

The services of HP NNM version 7.5 or earlier were not started.
Make sure that the HP NNM service has started.
Remote Consoles (management console) was not connected to an HP NNM server version 7.5 or earlier.
Check the connection from Remote Consoles (management console) of HP NNM Version 7.5 or earlier. For details about how to connect Remote Consoles (management console) of HP NNM Version 7.5 or earlier, see the HP NNM documentation.
No task execution account name was specified.
Make sure that the correct execution account (an account with administrator permissions) has been set for the Take node information task.

(3) The node is on HP NNM Version 7.5 or earlier, but no information is loaded into Asset Information Manager

Check the following details:

Make sure that the node's isNode capability property is set to True. With some symbol types, the value of isNode may be set to False. For details, see the HP NNM documentation for Version 7.5 or earlier.
With the node interface, check the value of the SNMP ifPhysAddr field. If the value is NULL, information is not registered because it cannot be assigned from Asset Information Manager.