Job Management Partner 1/Automatic Job Management System 3 - Web Operation Assistant Description, Operator's Guide and Reference

8.3 Information that must be collected in the event of a problem

This section describes the information you need to collect if a problem occurs in JP1/AJS3 - Web Operation Assistant.

JP1 provides the data collection tool that collects necessary information in a batch. The information that the data collection tool with the initial settings can collect is indicated in the following table.

Organization of this section

(1) Log information about the operating system

(2) JP1 information

(1) Log information about the operating system

You must collect the following log information about the operating system:

Table 8-2 Log information about the operating system that must be collected if a problem occurs

Type of information Default file name Collection by the tool

Windows event log Event log file N

Windows registry information N/A Y

hosts file
services file

system-folder\system32\drivers\etc\hosts

system-folder\system32\drivers\etc\services

Y

Dr. Watson log file^#1 system-drive\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\drwtsn32.log^#2 Y

Machine configuration information^#3 N/A Y

List of program products started by the service^#3 N/A Y

Network configuration information^#3 N/A Y

Memory dump^#4 N/A N

Crash dump^#4 N/A Y

Legend:

Y: Can be collected by the data collection tool.

N: Cannot be collected by the data collection tool.

#1

Windows Server 2008 do not provide Dr. Watson log files.

#2

The data collection tool obtains the Dr. Watson log file from the default folder. If you have specified another folder, you must set up the data collection tool.

#3

In addition to the listed information, Windows Server 2008 collects various kinds of information about the computer, including hardware, software, and Internet information. It might take several minutes to completely collect the information. Wait until the System Information dialog box closes.

#4

In Windows Server 2008 , you cannot use the data collection tool to collect memory dumps and crash dumps. If you need these dumps, you must collect them manually when a problem occurs. For details about how to collect the dumps, see 8.4(4) Collect a user dump (for Windows Server 2008) and 8.4(5) Obtain a problem report (for Windows Server 2008).

Type of information	Default file name	Collection by the tool
Windows event log	Event log file	N
Windows registry information	N/A	Y
hosts file services file	system-folder\system32\drivers\etc\hosts system-folder\system32\drivers\etc\services	Y
Dr. Watson log file^#1	system-drive\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\drwtsn32.log^#2	Y
Machine configuration information^#3	N/A	Y
List of program products started by the service^#3	N/A	Y
Network configuration information^#3	N/A	Y
Memory dump^#4	N/A	N
Crash dump^#4	N/A	Y

(2) JP1 information

You must collect information about JP1 shown in the following table. You must also collect the files from the monitoring JP1/AJS3 - Manager host or JP1/AJS2 - Manager host.

Table 8-3 JP1 information that must be collected if a problem occurs

Type of information Default folder name Collection by the tool

Log file definition
File environment settings file

JP1/Base-installation-folder\log

JP1/Base-installation-folder\conf\user_acl

JP1/AJS3 - Web-Operation-Assistant-installation-folder\conf

Y

Integrated trace log folder system-drive\Program files\hitachi\HNTRLib2 Y

Legend:

Y: Can be collected by the data collection tool.

Type of information	Default folder name	Collection by the tool
Log file definition File environment settings file	JP1/Base-installation-folder\log JP1/Base-installation-folder\conf\user_acl JP1/AJS3 - Web-Operation-Assistant-installation-folder\conf	Y
Integrated trace log folder	system-drive\Program files\hitachi\HNTRLib2	Y

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