Job Management Partner 1/Integrated Management - Event Gateway for Network Node Manager i Description, User's Guide and Reference

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10.3.1 Data to be collected (in Windows)

This subsection describes the data to be collected in Windows when an error has occurred.

The data collection tool (jegn_log.bat command) classifies the target folders and files for data collection into primary data and secondary data categories and then stores the collected data directly under the specified data storage folder.

The following tables show the organization of folders for the data that is stored directly under the data storage folder and their contents.

Table 10-6 Organization and contents of data folders (physical host)

Folder name Type Data that is stored
data-storage-folder\jp1_default\eg4nnmi_1st\oslog Primary data OS log information
data-storage-folder\jp1_default\eg4nnmi_1st\spool Integrated trace log
data-storage-folder\jp1_default\eg4nnmi_1st\eg4nnmi Information about JP1/IM - EG for NNMi
data-storage-folder\jp1_default\eg4nnmi_1st\base Information about JP1/Base
data-storage-folder\jp1_default\eg4nnmi_2nd\oslog Secondary data OS log information
data-storage-folder\jp1_default\eg4nnmi_2nd\base Information about JP1/Base

Table 10-7 Organization and contents of data folders (logical host)

Folder name Type Data that is stored
data-storage-folder\logical-host-name\eg4nnmi_1st\oslog Primary data OS log information
data-storage-folder\logical-host-name\eg4nnmi_1st\eg4nnmi Information about JP1/IM - EG for NNMi
data-storage-folder\logical-host-name\eg4nnmi_1st\base Information about JP1/Base
data-storage-folder\logical-host-name\eg4nnmi_2nd\oslog Secondary data OS log information
data-storage-folder\logical-host-name\eg4nnmi_2nd\base Information about JP1/Base

For details about the jegn_log.bat command, see jegn_log.bat (Windows only) in 7. Commands.

Organization of this subsection
(1) OS log information
(2) Integrated trace log
(3) Information about JP1/IM - EG for NNMi
(4) Information about JP1/Base
(5) Information about the operation

(1) OS log information

This subsection describes the OS log information that needs to be collected when an error has occurred. You can use the data collection tool (jegn_log.bat command) to collect the OS log information. The tables below list and describe the OS log information that can be collected by the data collection tool.

In the tables, the File name column shows the name of the file at the storage location after data has been collected by the data collection tool.

Table 10-8 OS log information (primary data for the physical host)

Type of information Data that is collected File name
Data collection date and time
  • Execution result of date /t
  • Execution result of time /t
 date.log
Log files for Hitachi Integrated Installer Files under Windows-installation-folder\Temp\HCDINST\ Same as for the files at the left
JP1/Base installation/uninstallation log files Windows-installation-folder\Temp\HITACHI_JP1_INST_LOG\jp1base_inst{1|2|3|4|5}.log jp1base_inst{1|2|3|4|5}.log
Host name settings set in the computer system-root-folder\system32\drivers\etc\hosts hosts
Service port settings set in the computer system-root-folder\system32\drivers\etc\services services
NIC installation status Execution result of ipconfig /all ipconfig.log
List of started services Execution result of net start netstart.log
Network statistical information Execution result of netstat -na netstat.log
Environment variables for the computer Execution result of set set.log
System information for the computer Execution result of msinfo32 /report file-name msinfo32.log
Registry information Result of collection by the regedit command of the contents of the HKEY_LOCAL_MACHINE\SOFTWARE\HITACHI
or
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\HITACHI registry		 hitachi_reg.txt
JP1/Base installation information system-drive:ProgramFiles(x86)\InstallShield Installation Information\{F8C71F7C-E5DE-11D3-A21E-006097C00EBC}\setup.ini base_setup.ini
JP1/Base installation log file system-drive:ProgramFiles(x86)\InstallShield Installation Information\{F8C71F7C-E5DE-11D3-A21E-006097C00EBC}\setup.ilg base_setup.ilg
JP1/Base access permission information (installation folder) Execution result of cacls Base-path cacls_jp1base.log
JP1/Base access permission information (log folder) Execution result of cacls Base-path\log cacls_jp1base_log.log
JP1/Base access permission information (command execution log folder) Execution result of cacls Base-path\log\COMMAND cacls_jp1base_log_COMMAND.log
JP1/Base access permission information (event database folder) Execution result of cacls Base-path\sys cacls_jp1base_sys.log
Execution result of cacls Base-path\sys\event cacls_jp1base_sys_event.log
Execution result of cacls Base-path\sys\event\servers cacls_jp1base_sys_event_servers.log
Execution result of cacls Base-path\sys\event\servers\default cacls_jp1base_sys_event_servers_default.log
JP1/IM - EG for NNMi access permission information (installation folder) Execution result of cacls EG-for-NNMi-path cacls_jp1eg4nnmi.log
JP1/IM - EG for NNMi access permission information (log folder) Execution result of cacls EG-for-NNMi-path\log cacls_jp1eg4nnmi_log.log
List of JP1/Base files Execution result of dir Base-path /s dir_jp1base.log
List of JP1/IM - EG for NNMi files Execution result of dir EG-for-NNMi-path /s dir_jp1eg4nnmi.log
Host name for resolving the network address Execution result of jbsgethostbyname
  • jbsgethostbyname.log (standard output)
  • jbsgethostbyname_err.log (standard error)
Health check Execution result of jbshcstatus -debug -a
  • jbshcstatus.log (standard output)
  • jbshcstatus_err.log (standard error)
Event service's process activity status Execution result of jevstat
  • jevstat.log (standard output)
  • jevstat_err.log (standard error)
Process activity status (JP1/Base) Execution result of jbs_spmd_status
  • jbs_spmd_status.log (standard output)
  • jbs_spmd_status_err.log (standard error)
Process activity status (JP1/IM - EG for NNMi) Execution result of jegn_spmd_status
  • jegn_spmd_status.log (standard output)
  • jegn_spmd_status_err.log (standard error)
Execution result of the data collection command Execution result of the jegn_log.bat command jegn_log_result.log

Table 10-9 OS log information (secondary data for the physical host)

Type of information Data that is collected File name
Data collection date and time
  • Execution result of date /t
  • Execution result of time /t
 date.log
Windows event log
  • Application: system-root-folder\system32\config\AppEvent.Evt
  • System: system-root-folder\system32\config\SysEvent.Evt
  • AppEvent(Backup).evt
  • AppEvent(Backup).txt
  • SysEvent(Backup).evt
  • SysEvent(Backup).txt
Crash dump# user-specified-folder\user.dmp user.dmp
Dr. Watson log# user-specified-folder\drwtsn32.log drwtsn32.log

#
Output of a crash dump must be set in advance. For details about how to specify the output settings, see 2.4.4(1) Preparations for collecting data in the event of an error (Windows only).

Table 10-10 OS log information (primary data for the logical host)

Type of information Data that is collected File name
Data collection date and time
  • Execution result of date /t
  • Execution result of time /t
 date.log
JP1/Base access permission information (shared folder) Execution result of cacls shared-folder\JP1Base cacls_jp1base.log
JP1/Base access permission information (log folder) Execution result of cacls shared-folder\JP1Base\log cacls_jp1base_log.log
JP1/Base access permission information (command execution log folder) Execution result of cacls shared-folder\JP1Base\log\COMMAND cacls_jp1base_log_COMMAND.log
JP1/Base access permission information (event database folder) Execution result of cacls shared-folder\JP1Base\event cacls_jp1base_event.log
JP1/IM - EG for NNMi access permission information (shared folder) Execution result of cacls shared-folder\JP1EG4NNMI cacls_jp1eg4nnmi.log
JP1/IM - EG for NNMi access permission information (log folder) Execution result of cacls shared-folder\JP1EG4NNMI\log cacls_jp1eg4nnmi_log.log
List of JP1/Base files Execution result of dir shared-folder\JP1Base /s dir_logical-host-name_jp1base.log
List of JP1/IM - EG for NNMi files Execution result of dir shared-folder\JP1EG4NNMI /s dir_logical-host-name_jp1eg4nnmi.log
Host name for resolving the network address Execution result of jbsgethostbyname logical-host-name
  • jbsgethostbyname.log (standard output)
  • jbsgethostbyname_err.log (standard error)
Health check Execution result of jbshcstatus -debug -a -h logical-host-name
  • jbshcstatus.log (standard output)
  • jbshcstatus_err.log (standard error)
Process activity status (JP1/Base) Execution result of jbs_spmd_status -h logical-host-name
  • jbs_spmd_status.log (standard output)
  • jbs_spmd_status_err.log (standard error)
Process activity status (JP1/IM - EG for NNMi) Execution result of jegn_spmd_status -h logical-host-name
  • jegn_spmd_status.log (standard output)
  • jegn_spmd_status_err.log (standard error)

Table 10-11 OS log information (secondary data for the logical host)

Type of information Data that is collected File name
Data collection date and time
  • Execution result of date /t
  • Execution result of time /t
 date.log

(2) Integrated trace log

You can use the data collection tool (jegn_log.bat command) to collect the integrated trace log. The table below shows the integrated trace log that can be collected by the data collection tool.

In the table, the File name column shows the name of the file at the storage location after data has been collected by the data collection tool.

Table 10-12 Integrated trace log (primary data for the physical host)

Type of information Data that is collected File name
Integrated trace log system-drive:ProgramFiles(x86)\Hitachi\HNTRLib2\spool The following file by default:
hntr2[1|2|3|4].log

(3) Information about JP1/IM - EG for NNMi

This subsection describes the information about JP1/IM - EG for NNMi that needs to be collected when an error has occurred. You can use the data collection tool (jegn_log.bat command) to collect the information about JP1/IM - EG for NNMi. The tables below list and describe the information about JP1/IM - EG for NNMi that can be collected by the data collection tool.

In the tables, the File name column shows the name of the file at the storage location after data has been collected by the data collection tool.

Table 10-13 Information about JP1/IM - EG for NNMi (primary data for the physical host)

Type of information Data that is collected File name
Patch application history EG-for-NNMi-path\PATCHLOG.TXT Patchlog_jp1eg4nnmi.txt
Configuration and definition files Files under EG-for-NNMi-path\conf\ Copies of the files at the left
Log files Files under EG-for-NNMi-path\log\ Copies of the files at the left
Forwarding filter definition files Files under EG-for-NNMi-path\dat\ Copies of the files at the left

Table 10-14 Information about JP1/IM - EG for NNMi (primary data for the logical host)

Type of information Data that is collected File name
Configuration and definition files Files under shared-folder\JP1EG4NNMI\conf\ Copies of the files at the left
Log files Files under shared-folder\JP1EG4NNMI\log\ Copies of the files at the left
Forwarding filter definition files Files under shared-folder\JP1EG4NNMI\dat\ Copies of the files at the left

(4) Information about JP1/Base

This subsection describes the information about JP1/Base that needs to be collected when an error has occurred. You can use the data collection tool (jegn_log.bat command) to collect the information about JP1/Base. If you do not collect this information, execute the jegn_log.bat command with the -n, -p, or -r option specified.

The tables below list and describe the information about JP1/Base that can be collected by the data collection tool.

In the tables, the File name column shows the name of the file at the storage location after data has been collected by the data collection tool.

Table 10-15 Information about JP1/Base (primary data for the physical host)

Type of information Data that is collected File name
Patch information Base-path\PatchLog.txt Patchlog_jp1base.txt
Configuration and definition files Files under Base-path\conf\ Copies of the files at the left
Common definition information Files under Base-path\default\ Copies of the files at the left
Log files Files under Base-path\log\ All files under the folder at the left except COMMAND
Plug-in service configuration files Files under Base-path\plugin\conf\ Copies of the files at the left
Log and temporary files Files under Base-path\sys\tmp\ Copies of the files at the left

Table 10-16 Information about JP1/Base (secondary data for the physical host)

Type of information Data that is collected File name
Command execution log files Files under Base-path\log\COMMAND\ Copies of the files at the left
Event database Files under Base-path\sys\event\servers\default\ Copies of the files at the left

Table 10-17 Information about JP1/Base (primary data for the logical host)

Type of information Data that is collected File name
Configuration and definition files Files under shared-folder\JP1Base\conf\ Copies of the files at the left
Log files Files under shared-folder\JP1Base\log\ All files under the folder at the left except COMMAND
Event server settings shared-folder\JP1Base\event All files under the folder at the left except IMEvent*.*

Table 10-18 Information about JP1/Base (secondary data for the logical host)

Type of information Data that is collected File name
Command execution log files Files under shared-folder\JP1Base\log\COMMAND\ Copies of the files at the left
Event database shared-folder\JP1Base\event IMEvent*.*

(5) Information about the operation

You need the following information about the operation at the time the error occurred:

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