Job Management Partner 1/Integrated Management - Manager Administration Guide

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9.3.2 In UNIX

Organization of this subsection
(1) OS system information
(2) JP1 information
(3) Operation content
(4) Error information on the screen
(5) Information related to the Web version of JP1/IM - View

(1) OS system information

You need to collect the OS-related information listed in the table below. These types of information can be collected using data collection tools.

Table 9-13 OS system information (UNIX)

Information type Collected data File name#1
Installed Hitachi product information /etc/.hitachi/pplistd/pplistd
  • jp1_default_imm_1st.tar.{Z|gz}
  • pplistd
Hitachi PP Installer installation log file /etc/.hitachi/.install.log*
  • jp1_default_imm_1st.tar.{Z|gz}
  • .install.log*
Hitachi PP Installer uninstallation log file /etc/.hitachi/.uninstall.log*
  • jp1_default_imm_1st.tar.{Z|gz}
  • .uninstall.log*
Common definition information Files under /opt/jp1/hcclibcnf/
  • jp1_default_imm_1st.tar.{Z|gz}
  • Copies of the files indicated at left
JP1/IM - Manager (JP1/IM - Central Console) core analysis information (back trace) Analysis result from seraph
/var/opt/jp1cons
  • jp1_default_imm_1st.tar.{Z|gz}
  • core_module-name.log
Analysis result from seraph
shared-directory/jp1cons/log#2
  • logical-host-name_imm_1st.tar.{Z|gz}
  • core_module-name.log
JP1/IM - Manager (JP1/IM - Central Scope) core analysis information (back trace) Analysis result from seraph
/var/opt/jp1scope
  • jp1_default_imm_1st.tar.{Z|gz}
  • core_module-name.log
Analysis result from seraph
shared-directory/jp1scope/log#2
  • logical-host-name_imm_1st.tar.{Z|gz}
  • core_module-name.log
JP1/Base installation log file /tmp/HITACHI_JP1_INST_LOG/jp1base_inst{1|2|3|4|5}.log
  • jp1_default_imm_1st.tar.{Z|gz}
  • jp1base_inst{1|2|3|4|5}.log
JP1/IM - Manager installation log file /tmp/HITACHI_JP1_INST_LOG/jp1imm_inst{1|2|3|4|5}.log
  • jp1_default_imm_1st.tar.{Z|gz}
  • jp1imm_inst{1|2|3|4|5}.log
File list
  • ls -lRa /opt/jp1imm execution result
  • ls -lRa /var/opt/jp1imm execution result
  • ls -lRa /opt/jp1cons execution result
  • ls -lRa /etc/opt/jp1cons execution result
  • ls -lRa /var/opt/jp1cons execution result
  • ls -lRa /opt/jp1scope execution result
  • ls -lRa /etc/opt/jp1scope execution result
  • ls -lRa /var/opt/jp1scope execution result
  • ls -lRa /opt/jp1base execution result
  • ls -lRa /etc/opt/jp1base execution result
  • ls -lRa /var/opt/jp1base execution result
  • jp1_default_imm_1st.tar.{Z|gz}
  • inst_dir.log

  • ls -lRa shared-directory/jp1cons execution result#2
  • ls -lRa shared-directory/jp1scope execution result#2
  • ls -lRa shared-directory/jp1base execution result#2
  • ls -lRa shared-directory/event execution result#2
  • logical-host-name_imm_1st.tar.{Z|gz}
  • share_dir.log
Data collection date/time date execution result
  • jp1_default_imm_1st.tar.{Z|gz}
  • jp1_default_imm_2nd.tar.{Z|gz}
  • logical-host-name_imm_1st.tar.{Z|gz}
  • logical-host-name_imm_2nd.tar.{Z|gz}
  • date.log
Disk information df -k execution result
  • jp1_default_imm_1st.tar.{Z|gz}
  • df.log
Machine's environment variable env execution result
  • jp1_default_imm_1st.tar.{Z|gz}
  • env.log
Host name settings that are set in the machine
  • /etc/inet/hosts (Solaris)
  • /etc/hosts (AIX)
  • jp1_default_imm_1st.tar.{Z|gz}
  • hosts
Status of shared memory for inter-process communication ipcs -ma execution result
  • jp1_default_imm_1st.tar.{Z|gz}
  • ipcs.log
Host name for resolving network address jbsgethostbyname execution result
  • jp1_default_imm_1st.tar.{Z|gz}
  • jbsgethostbyname.log (standard output)
  • jbsgethostbyname_err.log (standard error)
jbsgethostbyname logical-host-name execution result#2
  • logical-host-name_imm_1st.tar.{Z|gz}
  • jbsgethostbyname_logical-host-name.log
Health check jbshcstatus -debbug -a execution result
  • jp1_default_imm_1st.tar.{Z|gz}
  • jbshcstatus.log (standard output)
  • jbshcstatus_err.log (standard error)
jbshcstatus -debbug -a -h logical-host-name execution result#2
  • logical-host-name_imm_1st.tar.{Z|gz}
  • jbshcstatus.log (standard output)
  • jbshcstatus_err.log (standard error)
Process operation status of Event Service jevstat execution result
  • jp1_default_imm_1st.tar.{Z|gz}
  • jevstat.log (standard output)
  • jevstat_err.log (standard error)
Process operation status of items other than Event Service jbs_spmd_status execution result
  • jp1_default_imm_1st.tar.{Z|gz}
  • jbs_spmd_status.log (standard output)
  • jbs_spmd_status_err.log (standard error)
jbs_spmd_status -h logical-host-name execution result#2
  • logical-host-name_imm_1st.tar.{Z|gz}
  • jbs_spmd_status.log (standard output)
  • jbs_spmd_status_err.log (standard error)
Automated action execution result jcashowa execution result
  • jp1_default_imm_1st.tar.{Z|gz}
  • jcashowa.log (standard output)
  • jcashowa_err.log (standard error)
jcashowa -h logical-host-name execution result#2
  • logical-host-name_imm_1st.tar.{Z|gz}
  • jcashowa.log (standard output)
  • jcashowa_err.log (standard error)
Automated action function status jcastatus execution result
  • jp1_default_imm_1st.tar.{Z|gz}
  • jcastatus.log (standard output)
  • jcastatus_err.log (standard error)
jcastatus -h logical-host-name execution result#2
  • logical-host-name_imm_1st.tar.{Z|gz}
  • jcastatus.log (standard output)
  • jcastatus_err.log (standard error)
Automated action definition file content jcastatus -d execution result
  • jp1_default_imm_1st.tar.{Z|gz}
  • jcastatus_d.log (standard output)
  • jcastatus_d_err.log (standard error)
jcastatus -d -h logical-host-name execution result#2
  • logical-host-name_imm_1st.tar.{Z|gz}
  • jcastatus_d.log (standard output)
  • jcastatus_d_err.log (standard error)
Event Generation Service status jcoegsstatus execution result
  • jp1_default_imm_1st.tar.{Z|gz}
  • jcoegsstatus.log (standard output)
  • jcoegsstatus_err.log (standard error)
jcoegsstatus -h logical-host-name execution result#2
  • logical-host-name_imm_1st.tar.{Z|gz}
  • jcoegsstatus.log (standard output)
  • jcoegsstatus_err.log (standard error)
Process operation status jco_spmd_status execution result
  • jp1_default_imm_1st.tar.{Z|gz}
  • jco_spmd_status.log (standard output)
  • jco_spmd_status_err.log (standard error)
jco_spmd_status -h logical-host-name execution result#2
  • logical-host-name_imm_1st.tar.Z{Z|gz}
  • jco_spmd_status.log (standard output)
  • jco_spmd_status_err.log (standard error)
Data collection command execution result jim_log.sh command execution result
  • jp1_default_imm_1st.tar.{Z|gz}
  • jim_log_result.log
NIC installation status netstat -i execution result
  • jp1_default_imm_1st.tar.{Z|gz}
  • netstat_i.log
Network statistical information netstat -na execution result
  • jp1_default_imm_1st.tar.{Z|gz}
  • netstat_na.log
List of users that are set in the machine /etc/passwd
  • jp1_default_imm_1st.tar.{Z|gz}
  • passwd
Process list ps -elfa execution result
  • jp1_default_imm_1st.tar.{Z|gz}
  • ps.log
Service port settings that are set in the machine
  • /etc/inet/services (Solaris)
  • /etc/services (AIX)
  • jp1_default_imm_1st.tar.{Z|gz}
  • services
Memory information
  • swap -l execution result (Solaris)
  • lsps -s execution result (AIX)
  • jp1_default_imm_1st.tar.{Z|gz}
  • swapinfo.log
System diagnostic information
  • dmesg execution result (Solaris)
  • alog -o -t boot execution result (AIX)
  • jp1_default_imm_1st.tar.{Z|gz}
  • sys_info.log
Syslog (syslog)
  • /var/adm/messages (Solaris)
  • /var/adm/messages (AIX)
  • jp1_default_imm_1st.tar.{Z|gz}
  • syslog.log
JP1/IM - Manager (JP1/IM - Central Console) core analysis information (back trace) output by the jcogencore command Analysis result from seraph
/var/opt/jp1cons
  • jp1_default_imm_1st.tar.{Z|gz}
  • trace_module-name.log
Analysis result from seraph
shared-directory/jp1cons/log
(core output by jcogencore)#2
  • logical-host-name_imm_1st.tar.{Z|gz}
  • trace_module-name.log
OS version information uname -a execution result
  • jp1_default_imm_1st.tar.{Z|gz}
  • uname_a.log
Kernel parameter information In Solaris:
  • sysdef -i execution result
  • ulimit -a execution result
In AIX:
  • lsattr -E -l sys0 execution result
  • ulimit -a execution result
  • /etc/security/limits execution result
  • jp1_default_imm_1st.tar.{Z|gz}
In Solaris:
  • sysdef.log
  • ulimit.log
In AIX:
  • isattr.log
  • ulimit.log
  • limits
Page size information
  • pagesize execution result (Solaris)
  • pagesize execution result (AIX)
  • jp1_default_imm_1st.tar.{Z|gz}
  • pagesize.log
OS patch application information In Solaris:
  • showrev -a execution result
In AIX:
  • instfix -a -icv execution result
  • lslpp -l -a execution result
  • jp1_default_imm_1st.tar.{Z|gz}
In Solaris:
  • showrev.log
In AIX:
  • instfix.log
  • lslpp.log

#1: Indicates the name of the compressed file and uncompressed file after a data collection tool is used (with the compressed file described first, followed by the uncompressed file).
The compressed file is created in the .tar.Z format.
For details about the internal directory configuration of the compressed file, see jim_log.sh (UNIX only) (1. Commands) in the manual Job Management Partner 1/Integrated Management - Manager Command and Definition File Reference.

#2: Can be collected when data in a logical host (cluster) environment is being collected.


(2) JP1 information

You need to collect the JP1-related information listed in the table below. These types of information can be collected using a data collection tool. If a network connection problem has occurred, you must also collect files from the machine at the connection destination.

Table 9-14 JP1 information (UNIX)

Information type Collected data File name#1
Common to JP1/IM and JP1/Base Integrated trace log All files under /var/opt/hitachi/HNTRLib2/spool/
  • jp1_default_imm_1st.tar.{Z|gz}
  • The following files in the default mode:
    hntr2[1|2|3|4].log
JP1/IM - Manager (common to components) Patch application history /opt/jp1imm/patch_history
  • jp1_default_imm_1st.tar.{Z|gz}
  • patch_history
Patch log information /opt/jp1imm/update.log
  • jp1_default_imm_1st.tar.{Z|gz}
  • update.log
JP1/IM - Manager (JP1/IM - Central Console) Automatic startup and automatic termination script Files under /etc/opt/jp1cons/
  • jp1_default_imm_1st.tar.Z
  • Copies of the files indicated at left
Settings and defintion file Files under /etc/opt/jp1cons/conf/
  • jp1_default_imm_1st.tar.{Z|gz}
  • Copies of the files indicated at left
Files under shared-directory/jp1cons/conf/#2
  • logical-host-name_imm_1st.tar.{Z|gz}
  • Copies of the files indicated at left
Common definition information Files under /etc/opt/jp1cons/default/
  • jp1_default_imm_1st.tar.{Z|gz}
  • Copies of the files indicated at left
Log file Files under /var/opt/jp1cons/log/
  • jp1_default_imm_1st.tar.{Z|gz}
  • Copies of the files indicated at left
Files under shared-directory/jp1cons/log/#2
  • logical-host-name_imm_1st.tar.{Z|gz}
  • Copies of the files indicated at left
Core analysis information (CAR file) output by the jcogencore command car command result
/var/opt/jp1cons/log
(core output by jcogencore)
  • jp1_default_imm_2nd.tar.{Z|gz}
  • car_module-name.tar.Z
car command result
shared-directory/jp1cons/log
(core output by jcogencore)#2
  • logical-host-name_imm_2nd.tar.{Z|gz}
  • car_module-name.tar.Z
Core analysis information (CAR file) car command result
/var/opt/jp1cons/log
  • jp1_default_imm_2nd.tar.{Z|gz}
  • core_module-name_car.tar.Z
car command result
shared-directory/jp1cons/log#2
  • logical-host-name_imm_2nd.tar.{Z|gz}
  • core_module-name_car.tar.Z
Correlation event generation history file Files under /var/opt/jp1cons/operation/evgen/
  • jp1_default_imm_2nd.tar.{Z|gz}
  • Copies of the files indicated at left
shared-directory/jp1cons/operation/evgen#2
  • logical-host-name_imm_2nd.tar.{Z|gz}
  • Copies of the files indicated at left
JP1/IM - Manager (JP1/IM - Central Scope) Settings and definition file Files under /etc/opt/jp1scope/conf/
  • jp1_default_imm_1st.tar.{Z|gz}
  • Copies of the files indicated at left
Files under shared-directory/jp1scope/conf/#2
  • logical-host-name_imm_1st.tar.{Z|gz}
  • Copies of the files indicated at left
Common definition information Files under /etc/opt/jp1scope/default/
  • jp1_default_imm_1st.tar.{Z|gz}
  • Copies of the files indicated at left
Log file Files under /var/opt/jp1scope/log/
  • jp1_default_imm_1st.tar.{Z|gz}
  • Copies of the files indicated at left
Files under shared-directory/jp1scope/log/#2
  • logical-host-name_imm_1st.tar.{Z|gz}
  • Copies of the files indicated at left
Core analysis information (CAR file) car command result
/var/opt/jp1scope/log
  • jp1_default_imm_2nd.tar.{Z|gz}
  • core_module-name_car.tar.Z
car command result
shared-directory/jp1scope/log#2
  • logical-host-name_imm_2nd.tar.{Z|gz}
  • core_module-name_car.tar.Z
Database information Files under /var/opt/jp1scope/database/
  • jp1_default_imm_2nd.tar.{Z|gz}
  • Copies of the files indicated at left
Files under shared-directory/jp1scope/database/#2
  • logical-host-name_imm_2nd.tar.{Z|gz}
  • Copies of the files indicated at left
JP1/IM - Manager (IM Configuration Management) Settings and defintion files Files under /etc/opt/jp1imm/conf/imcf/
  • jp1_default_imm_1st.tar.{Z|gz}
    ./etc/opt/lp1imm/conf/imcf
  • Copies of the files indicated at left
Files under shared-directory/jp1imm/conf/imcf/#2
  • logical-host-name_imm_1st.tar.{Z|gz}
    ./shared-directory/jp1imm/conf/imcf
  • Copies of the files indicated at left
Common definition information Files under /etc/opt/jp1imm/default/imcf/
  • jp1_default_imm_1st.tar.{Z|gz}
    ./etc/opt/jp1imm/default/imcf
  • Copies of the files indicated at left
Log file Files under /var/opt/jp1imm/log/imcf/
  • jp1_default_imm_1st.tar.{Z|gz}
    ./var/opt/jp1imm/log/imcf
  • Copies of the files indicated at left
Files under shared-directory/jp1imm/log/imcf/#2
  • logical-host-name_imm_1st.tar.{Z|gz}
    ./shared-directory/jp1imm/log/imcf
  • Copies of the files indicated at left
Core analysis information (CAR file) car command result
/var/opt/jp1imm/log
  • jp1_default_imm_2nd.tar.{Z|gz}
  • ./var/opt/jp1imm/log/_jp1_default/core/core_module-name_car.tar.Z
car command result
shared-directory/jp1imm/log#2
  • logical-host-name_imm_2nd.tar.{Z|gz}
  • ./var/opt/jp1imm/log/_logical-host-name/core/core_module-name_car.tar.Z
JP1/Base Automatic startup and automatic termination script Files under /etc/opt/jp1base/
  • jp1_default_imm_1st.tar.{Z|gz}
  • Copies of the files indicated at left
Settings and definition file Files under /etc/opt/jp1base/conf/
  • jp1_default_imm_1st.tar.{Z|gz}
  • Copies of the files indicated at left
Files under shared-directory/jp1base/conf/#2
  • logical-host-name_imm_1st.tar.{Z|gz}
  • Copies of the files indicated at left
Common definition information Files under /etc/opt/jp1base/default/
  • jp1_default_imm_1st.tar.{Z|gz}
  • Copies of the files indicated at left
Plug-in service settings file Files under /opt/jp1base/conf/plugin/
  • jp1_default_imm_1st.tar.{Z|gz}
  • Copies of the files indicated at left
Patch application history /opt/jp1base/PatchInfo
  • jp1_default_imm_1st.tar.{Z|gz}
  • PatchInfo
Patch log information /opt/jp1base/PatchLog
  • jp1_default_imm_1st.tar.{Z|gz}
  • PatchLog
Log file /var/opt/jp1base/log
  • jp1_default_imm_1st.tar.{Z|gz}
  • All files under the directory indicated at left, except COMMAND
shared-directory/jp1base/log#2
  • logical-host-name_imm_1st.tar.{Z|gz}
  • All files under the directory indicated at left, except COMMAND
Log and temporary file Files under /var/opt/jp1base/sys/tmp/
  • jp1_default_imm_1st.tar.{Z|gz}
  • Copies of the files indicated at left
shared-directory/event#2
  • logical-host-name_imm_1st.tar.{Z|gz}
  • All files under the directory indicated at left, except IMEvent*
SES settings file
  • /tmp/.JP1_SES*
  • /usr/tmp/jp1_ses
  • /usr/lib/jp1_ses/log
  • /usr/lib/jp1_ses/sys
  • /usr/bin/jp1_ses/jp*
  • /var/opt/jp1_ses
  • jp1_default_imm_2nd.tar.{Z|gz}
  • Copies of the files indicated at left
Command execution history file Files under /var/opt/jp1base/log/COMMAND/
  • jp1_default_imm_2nd.tar.{Z|gz}
  • Copies of the files indicated at left
Files under shared-directory/jp1base /log/COMMAND/#2
  • logical-host-name_imm_2nd.tar.{Z|gz}
  • Copies of the files indicated at left
Event database Files under /var/opt/jp1base/sys/event/servers/default/
  • jp1_default_imm_2nd.tar.{Z|gz}
  • Copies of the files indicated at left
shared-directory/event#2
  • logical-host-name_imm_2nd.tar.{Z|gz}
  • IMEvent*.*

#1: Indicates the name of the compressed file and uncompressed file after a data collection tool is executed (with the compressed file described first, followed by the uncompressed file).
The compressed file is created in the .tar.Z format.
For details about the internal directory configuration of the compressed file, see jim_log.sh (UNIX only) (1. Commands) in the manual Job Management Partner 1/Integrated Management - Manager Command and Definition File Reference.

#2: Can be collected when data in a logical host (cluster) environment is being collected.


(3) Operation content

You need the following types of information related to the operation that was being performed when the problem occurred:

(4) Error information on the screen

Collect a hard copy of the following:

(5) Information related to the Web version of JP1/IM - View

If a problem occurs while you are using the Web version of JP1/IM - View, you need to collect the following data.

View side

Manager side

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