Job Management Partner 1/Integrated Management - Manager Administration Guide

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9.3.1 In Windows

Organization of this subsection
(1) OS system information
(2) JP1 information
(3) Operation content
(4) Error information on the screen
(5) Information related to the Web version of JP1/IM - View
(6) User dump (Windows Vista and Windows Server 2008 only)
(7) Problem report (Windows Vista and Windows Server 2008 only)

(1) OS system information

You need to collect the OS-related information listed in the table below. These types of information can be collected using data collection tools.

The two data collection tools (the jim_log.bat command and the jcoview_log.bat command) collect different types of data. When the jim_log.bat command is executed, all of the data listed in the table below is collected. The data that can be collected by executing the jcoview_log.bat command is indicated in the far-right column.

Table 9-11 OS system information (Windows)

Information type Collected data File name#1 View
Data collection date/time
  • date /t execution result
  • time /t execution result
 date.log Y
Hitachi integrated installer log file Files under Windows-installation-folder\Temp\HCDINST\ Copies of the files indicated at left Y
JP1/IM - Manager installation/uninstallation log file Windows-installation-folder\Temp\HITACHI_JP1_INST_LOG\jp1imm_inst{1|2|3|4|5}.log jp1imm_inst{1|2|3|4|5}.log [Figure]
JP1/IM - View installation/uninstallation log file Windows-installation-folder\Temp\HITACHI_JP1_INST_LOG\jp1coview_inst{1|2|3|4|5}.log jp1coview_inst{1|2|3|4|5}.log Y
JP1/Base installation/uninstallation log file Windows-installation-folder\Temp\HITACHI_JP1_INST_LOG\jp1base_inst{1|2|3|4|5}.log jp1base_inst{1|2|3|4|5}.log [Figure]
Product information log file Files under Windows-installation-folder\Temp\jp1common\ Copies of the files indicated at left Y
Host name settings that are set in the machine system-root-folder\system32\drivers\etc\hosts hosts Y
Service port settings that are set in the machine system-root-folder\system32\drivers\etc\services services Y
NIC installation status ipconfig /all execution result ipconfig.log Y
Startup service list net start execution result netstart.log Y
Network statistical information netstat -na execution result netstat.log Y
Machine's environment variable set execution result set.log Y
Machine's system information msinfo32 /report-file-name execution result msinfo32.log Y
Registry information Content of the registry HKEY_LOCAL_MACHINE\SOFTWARE\HITACHI
or
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\HITACHI
collected by the regedit command		 hitachi_reg.txt Y
Product information file Files under system-drive:Program Files\jp1common\ Copies of the files indicated at left Y
JP1/IM - Manager installation information system-drive:Program Files\InstallShield Installation Information\{BB5D25EC-537C-4794-BD7A-C7E22CC4AD30}\setup.ini imm_setup.ini [Figure]
JP1/IM - Manager installation log file system-drive:Program Files\InstallShield Installation Information\{BB5D25EC-537C-4794-BD7A-C7E22CC4AD30}\setup.ilg imm_setup.ilg [Figure]
JP1/Base installation information system-drive:Program Files\InstallShield Installation Information\{F8C71F7C-E5DE-11D3-A21E-006097C00EBC}\setup.ini base_setup.ini [Figure]
JP1/Base installation log file system-drive:Program Files\InstallShield Installation Information\{F8C71F7C-E5DE-11D3-A21E-006097C00EBC}\setup.ilg base_setup.ilg [Figure]
JP1/IM - View installation information system-drive:Program Files\InstallShield Installation Information\{6C01AA81-B45B-4AA6-ACE9-AC9A86B19F1F}\setup.ini imv_setup.ini Y
JP1/IM - View installation log file system-drive:Program Files\InstallShield Installation Information\{6C01AA81-B45B-4AA6-ACE9-AC9A86B19F1F}\setup.ilg imv_setup.ilg Y
JP1/Base access permission information (installation folder) cacls Base-path execution result cacls_jp1base.log [Figure]
cacls shared-folder\JP1Base execution result#2 cacls_jp1base.log --
JP1/Base access permission information (log folder) cacls Base-path\log execution result cacls_jp1base_log.log [Figure]
cacls shared-folder\JP1Base\log execution result#2 cacls_jp1base_log.log --
JP1/Base access permission information (command execution history folder) cacls Base-path\log\COMMAND execution result cacls_jp1base_log_COMMAND.log [Figure]
cacls shared-folder\JP1Base\log\COMMAND execution result#2 cacls_jp1base_log_COMMAND.log --
JP1/Base access permission information (event database folder) cacls Base-path\sys execution result cacls_jp1base_sys.log [Figure]
JP1/Base access permission information (event database folder) cacls Base-path\sys\event execution result cacls_jp1base_sys_event.log [Figure]
cacls shared-folder\JP1Base\event execution result#2 cacls_jp1base_event.log --
JP1/Base access permission information (event database folder) cacls Base-path\sys\event\servers execution result cacls_jp1base_sys_event_servers.log [Figure]
JP1/Base access permission information (event database folder) cacls Base-path\sys\event\servers\default execution result cacls_jp1base_sys_event_servers_default.log [Figure]
JP1/IM - Manager (JP1/IM - Central Console) access permission information (installation folder) cacls Console-path execution result cacls_jp1cons.log [Figure]
cacls shared-folder\JP1Cons execution result#2 cacls_jp1cons.log --
JP1/IM - Manager (JP1/IM - Central Console) access permission information (log folder) cacls Console-path\log execution result cacls_jp1cons_log.log [Figure]
cacls shared-folder\JP1Cons\log execution result#2 cacls_jp1cons_log.log --
JP1/IM - Manager (JP1/IM - Central Console) access permission information (correlation history folder) cacls Console-path\operation execution result cacls_jp1cons_operation.log [Figure]
cacls shared-folder\JP1Cons\operation execution result#2 cacls_jp1cons_operation.log --
JP1/IM - Manager (JP1/IM - Central Console) access permission information (correlation event generation history folder) cacls Console-path\operation\evgen execution result cacls_jp1cons_operation_evgen.log [Figure]
cacls shared-folder\JP1Cons\operation\evgen execution result#2 cacls_jp1cons_operation_evgen.log --
JP1/IM - View access permission information (installation folder) cacls View-path execution result cacls_jp1coview.log Y
JP1/IM - View access permission information (log folder) When the OS is not Windows Vista or Windows Server 2008:
cacls View-path\log execution result		 cacls_jp1coview_log.log Y
When the OS is Windows Vista or Windows Server 2008:
cacls system-drive:\ProgramData\HITACHI\JP1\JP1_DEFAULT\JP1CoView\log execution result		 cacls_programdata_jp1coview_log.log Y
JP1/IM - Manager access permission information (installation folder) cacls Manager-path execution result cacls_jp1imm.log [Figure]
JP1/IM - Manager access permission information (log folder) cacls Manager-path\log execution result cacls_jp1imm_log.log [Figure]
JP1/IM - Manager (JP1/IM - Central Scope) access permission information (installation folder) cacls Scope-path execution result cacls_jp1scope.log [Figure]
cacls shared-folder\JP1Scope execution result#2 cacls_jp1scope.log --
JP1/IM - Manager (JP1/IM - Central Scope) access permission information (log folder) cacls Scope-path\log execution result cacls_jp1scope_log.log [Figure]
cacls shared-folder\JP1Scope\log execution result#2 cacls_jp1scope_log.log --
JP1/IM - Manager (JP1/IM - Central Scope) access permission information (database folder) cacls Scope-path\database execution result cacls_jp1scope_database.log [Figure]
cacls shared-folder\JP1Scope\database execution result#2 cacls_jp1scope_database.log --
JP1/IM - Manager (JP1/IM - Central Scope) access permission information (database folder) cacls Scope-path\database\event execution result cacls_jp1scope_database_event.log [Figure]
cacls shared-folder\JP1Scope\database\event execution result#2 cacls_jp1scope_database_event.log --
JP1/IM - Manager (JP1/IM - Central Scope) access permission information (database folder) cacls Scope-path\database\jcsdb execution result cacls_jp1scope_database_jcsdb.log [Figure]
cacls shared-folder\JP1Scope\database\jcsdb execution result#2 cacls_jp1scope_database_jcsdb.log --
JP1/IM - Manager (JP1/IM - Central Scope) access permission information (database folder) cacls Scope-path\database\jcsdb\event execution result cacls_jp1scope_database_jcsdb_event.log [Figure]
cacls shared-folder\JP1Scope\database\jcsdb\event execution result#2 cacls_jp1scope_database_jcsdb_event.log --
JP1/IM - Manager (JP1/IM - Central Scope) access permission information (database folder) cacls Scope-path\database\jcsdb\pw execution result cacls_jp1scope_database_jcsdb_pw.log [Figure]
cacls shared-folder\JP1Scope\database\jcsdb\pw execution result#2 cacls_jp1scope_database_jcsdb_pw.log --
JP1/IM - Manager (JP1/IM - Central Scope) access permission information (database folder) cacls Scope-path\database\jcsdb\tree execution result cacls_jp1scope_database_jcsdb_tree.log [Figure]
cacls shared-folder\JP1Scope\database\jcsdb\tree execution result#2 cacls_jp1scope_database_jcsdb_tree.log --
JP1/IM - Manager (JP1/IM - Central Scope) access permission information (database folder) cacls Scope-path\database\jcshosts execution result cacls_jp1scope_database_jcshosts.log [Figure]
cacls shared-folder\JP1Scope\database\jcshosts execution result#2 cacls_jp1scope_database_jcshosts.log --
JP1/Base file list dir Base-path /s execution result dir_jp1base.log [Figure]
dir shared-folder\JP1Base /s execution result#2 dir_logical-host-name_jp1base.log --
JP1/IM - Manager (JP1/IM - Central Console) file list dir Console-path /s execution result dir_jp1cons.log [Figure]
dir shared-folder\JP1Cons /s execution result#2 dir_logical-host-name_jp1cons.log --
JP1/IM - View file list dir View-path /s execution result dir_jp1coview.log Y
Windows Vista and Windows Server 2008 only:
dir system-drive:\ProgramData\HITACHI\JP1\JP1_DEFAULT\JP1CoView /s execution result		 dir_programdata_jp1coview.log Y
JP1/IM - Manager file list dir Manager-path /s execution result dir_jp1imm.log [Figure]
JP1/IM - Manager (JP1/IM - Central Scope) file list dir Scope-path /s execution result dir_jp1scope.log [Figure]
dir shared-folder\JP1Scope /s execution result#2 dir_logical-host-name_jp1scope.log --
Host name for resolving network address jbsgethostbyname execution result
  • jbsgethostbyname.log (standard output)
  • jbsgethostbyname_err.log (standard error)
 [Figure]
jbsgethostbyname logical-host-name execution result#2
  • jbsgethostbyname.log (standard output)
  • jbsgethostbyname_err.log (standard error)
 --
Health check jbshcstatus -debbug -a execution result
  • jbshcstatus.log (standard output)
  • jbshcstatus_err.log (standard error)
 [Figure]
jbshcstatus -debbug -a -h logical-host-name execution result#2
  • jbshcstatus.log (standard output)
  • jbshcstatus_err.log (standard error)
 --
Process operation status of Event Service jevstat execution result
  • jevstat.log (standard output)
  • jevstat_err.log (standard error)
 [Figure]
Process operation status of items other than Event Service jbs_spmd_status execution result
  • jbs_spmd_status.log (standard output)
  • jbs_spmd_status_err.log (standard error)
 [Figure]
jbs_spmd_status -h logical-host-name execution result#2
  • jbs_spmd_status.log (standard output)
  • jbs_spmd_status_err.log (standard error)
 --
Automated action execution result jcashowa execution result
  • jcashowa.log (standard output)
  • jcashowa_err.log (standard error)
 [Figure]
jcashowa -h logical-host-name execution result#2
  • jcashowa.log (standard output)
  • jcashowa_err.log (standard error)
 --
Automated action status jcastatus execution result
  • jcastatus.log (standard output)
  • jcastatus_err.log (standard error)
 [Figure]
jcastatus -h logical-host-name execution result#2
  • jcastatus.log (standard output)
  • jcastatus_err.log (standard error)
 --
Automated action definition file content jcastatus -d execution result
  • jcastatus_d.log (standard output)
  • jcastatus_d_err.log (standard error)
 [Figure]
jcastatus -d -h logical-host-name execution result#2
  • jcastatus_d.log (standard output)
  • jcastatus_d_err.log (standard error)
 --
Event Generation Service status jcoegsstatus execution result
  • jcoegsstatus.log (standard output)
  • jcoegsstatus_err.log (standard error)
 [Figure]
jcoegsstatus -h logical-host-name execution result#2
  • jcoegsstatus.log (standard output)
  • jcoegsstatus_err.log (standard error)
 --
Process operation status jco_spmd_status execution result
  • jco_spmd_status.log (standard output)
  • jco_spmd_status_err.log (standard error)
 [Figure]
jco_spmd_status -h logical-host-name execution result#2
  • jco_spmd_status.log (standard output)
  • jco_spmd_status_err.log (standard error)
 --
Data collection command execution result jim_log.bat command execution result jim_log_result.log Y
Windows event log
  • Application: system-root-folder\system32\config\AppEvent.Evt
  • System: system-root-folder\system32\config\SysEvent.Evt
  • AppEvent(Backup).evt
  • AppEvent(Backup).txt
  • SysEvent(Backup).evt
  • SysEvent(Backup).txt
 Y
Crash dump#3 user-specified-folder\user.dmp user.dmp Y#4
Watson (Dr. Watson) log#3 user-specified-folder\drwtsn32.log drwtsn32.log Y

Legend:
Y: Collected by the jcoview_log.bat command.
[Figure]: Collected by the jcoview_log.bat command only when JP1/Base and JP1/IM - Manager are installed on the same host as JP1/IM - View.
--: Not collected by the jcoview_log.bat command.

#1: Indicates the storage destination file name after a data collection tool is executed. For details about the storage destination, see the following sections:

#2: Can be collected when data in a logical host (cluster) environment is being collected.

#3: The output destination must be specified in advance. (See 1.18.2(1) Preparations for collecting data in the event of a failure in the Job Management Partner 1/Integrated Management - Manager Configuration Guide.)

#4: A crash dump is not collected in the Windows Vista or Windows Server 2008 version of JP1/IM - View or JP1/IM - Manager.


(2) JP1 information

You need to collect the JP1-related information listed in the table below. These types of information can be collected using a data collection tool. If a network connection problem has occurred, you must also collect files from the machine at the connection destination.

The two data collection tools (the jim_log.bat command and the jcoview_log.bat command) collect different types of data. When the jim_log.bat command is executed, all of the data listed in the table below is collected. The data that can be collected by executing the jcoview_log.bat command is indicated in the far-right column.

Table 9-12 JP1 information (Windows)

Information type Collected data File name#1 View
Common to JP1/IM and JP1/Base Integrated trace log system-drive:Program Files\Hitachi\HNTRLib2\spool The following files in the default mode:
hntr2[1|2|3|4].log		 Y
JP1/IM - Manager (common to components) Patch information Manager-path\PATCHLOG.TXT Patchlog_jp1imm.txt --
Settings and definition file Files under Manager-path\conf\ Copies of the files indicated at left --
Log file Files under Manager-path\log\ Copies of the files indicated at left --
JP1/IM - Manager (JP1/IM - Central Console) Settings and definition file Files under Console-path\conf\ Copies of the files indicated at left --
Files under shared-folder\JP1Cons\conf\#2 Copies of the files indicated at left --
Common definition information Files under Console-path\default\ Copies of the files indicated at left --
Log file Files under Console-path\log\ Copies of the files indicated at left --
Files under shared-folder\JP1Cons\log\#2 Copies of the files indicated at left --
Correlation event generation history file Files under Console-path\operation\evgen\ Copies of the files indicated at left --
Files under shared-folder\JP1Cons\operation\evgen\#2 Copies of the files indicated at left --
JP1/IM - Manager (JP1/IM - Central Scope) Settings and definition file Files under Scope-path\conf\ Copies of the files indicated at left --
Files under shared-folder\JP1Scope\conf\#2 Copies of the files indicated at left --
Common definition information Files under Scope-path\default\ Copies of the files indicated at left --
Log file Files under Scope-path\log\ Copies of the files indicated at left --
Files under shared-folder\JP1Scope\log\#2 Copies of the files indicated at left --
Database information Files under Scope-path\database\ Copies of the files indicated at left --
Files under shared-folder\JP1Scope\database\#2 Copies of the files indicated at left --
JP1/IM - Manager (IM Configuration Management) Settings and definition file Files under Manager-path\conf\imcf\ Copies of the files indicated at left --
Files under shared-folder\jp1imm\conf\imcf\#2 Copies of the files indicated at left --
Common definition information Files under Manager-path\system\default\new\imcf\ Copies of the files indicated at left --
Log file Files under Manager-path\log\imcf\ Copies of the files indicated at left --
Files under shared-folder\jp1imm\log\imcf\#2 Copies of the files indicated at left --
JP1/IM - View Patch information View-path\Patchlog.txt Patchlog_jp1coview.txt Y
Settings and definition file Files under View-path\conf\ Copies of the files indicated at left Y
Windows Vista and Windows Server 2008 only:
Files under system-drive:\ProgramData\HITACHI\JP1\JP1_DEFAULT\JP1CoView\conf\		 Copies of the files indicated at left Y
Common definition information Files under View-path\default\ Copies of the files indicated at left Y
Log file For OSs other than Windows Vista and Windows Server 2008:
Files under View-path\log\		 Copies of the files indicated at left Y
For Windows Vista and Windows Server 2008:
Files under system-drive:\ProgramData\HITACHI\JP1\JP1_DEFAULT\JP1CoView\log\		 Copies of the files indicated at left Y
JP1/Base Patch information Base-path\PatchLog.txt Patchlog_jp1base.txt --
Settings and definition file Files under Base-path\conf\ Copies of the files indicated at left --
Files under shared-folder\JP1Base\conf\#2 Copies of the files indicated at left --
Common definition information Files under Base-path\default\ Copies of the files indicated at left --
Log file Files under Base-path\log\ All files under the folder indicated at left, excluding COMMAND --
Files under shared-folder\JP1Base\log\#2 All files under the folder indicated at left, excluding COMMAND --
Plug-in service settings file Files under Base-path\plugin\conf\ Copies of the files indicated at left --
Log and temporary file Files under Base-path\sys\tmp\ Copies of the files indicated at left --
shared-folder\JP1Base\event#2 All files under the folder indicated at left, excluding IMEvent*.* --
Command execution log file Files under Base-path\log\COMMAND\ Copies of the files indicated at left --
Files under shared-folder\JP1Base\log\COMMAND\#2 Copies of the files indicated at left --
Event database Files under Base-path\sys\event\servers\default\ Copies of the files indicated at left --
shared-folder\JP1Base\event#2 IMEvent*.* --

Legend:
Y: Collected by the jcoview_log.bat command.
--: Not collected by the jcoview_log.bat command.

#1: Indicates the storage destination file name after a data collection tool is used. For details about the storage destination, see the following sections:

#2: Can be collected when data in a logical host (cluster) environment is being collected.


(3) Operation content

You need the following types of information related to the operation that was being performed when the problem occurred:

(4) Error information on the screen

Collect a hard copy of the following:

(5) Information related to the Web version of JP1/IM - View

If a problem occurs while you are using the Web version of JP1/IM - View, you need to collect the following data.

View side

Manager side

(6) User dump (Windows Vista and Windows Server 2008 only)

If an application error causes a JP1/IM - View process to stop in Windows Vista or Windows Server 2008, collect a user dump.

(7) Problem report (Windows Vista and Windows Server 2008 only)

If an application error causes a JP1/IM - View process to stop in Windows Vista or Windows Server 2008, collect a problem report.

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