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Job Management Partner 1/Performance Management - Remote Monitor for Platform Description, User's Guide and Reference
- Organization of this subsection
- (1) Log information about the OS
- (2) Information about Performance Management
- (3) Operation information
- (4) Error information on screen displays
- (5) User dump (in Windows Server 2008)
- (6) Collecting problem reports (in Windows Server 2008)
- (7) Other information
(1) Log information about the OS
The following table lists the log information about the OS that needs to be collected.
Table 7-11 Log information about the OS (for Windows)
No. Type of information Overview Default file name Collection by the jpcras command 1 System log Windows event log -- Y 2 Process information List of processes -- Y 3 System file hosts file system-folder\system32\drivers\etc\hosts Y 4 services file system-folder\system32\drivers\etc\services Y 5 OS information System information -- Y 6 Network status -- Y 7 Host name -- Y 8 Dump information Dr. Watson log file#1 system-drive\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\drwtsn32.log#2
system-drive\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dump#2Y
- Legend:
- Y: Can be collected
- --: Not applicable
- #1
- In Windows Server 2008, Dr. Watson has been replaced by Problem Reports and Solutions.
- #2
- If you have set the log files to be output to a different folder, collect the data from the applicable folder.
(2) Information about Performance Management
The following table lists the Performance Management information that needs to be collected. In the case of a network connection error, you must also collect applicable files from the machine at the connection destination.
Table 7-12 Information about Performance Management (for Windows)
No. Type of information Overview Default file name Collection by the jpcras command 1 Common message log Message log output from Performance Management (sequential file method) installation-folder\log\jpclog{01|02}#1 Y 2 Message log output from Performance Management (wrap-around file method) installation-folder\log\jpclogw{01|02}#1 Y 3 Configuration information Each configuration information file -- Y 4 Output results of the jpctool service list command -- Y 5 Version information Product version -- Y 6 Historical information -- Y 7 Database information Remote Monitor Store service
- installation-folder\agt7\store\instance-name\STPD
- installation-folder\agt7\store\instance-name\following-files-under-STPI-folder
*.DB
Y 8 Trace log Trace information for each service of the Performance Management program --#2 Y 9 Agent log Normal log of the processing related to record collection by PFM - RM for Platform
- installation-folder\agt7\agent\instance-name\log\collect_{01|02|03|04}#4
- installation-folder\agt7\agent\instance-name\log\timer_{01|02|03|04}#4
- installation-folder\agt7\agent\instance-name\log\target_monitoring-target-name_{01|02|03|04}#4
Y 10 Work data Work data during performance data collection
- \agt7\agent\instance-name\targets\*
- \agt7\agent\instance-name\groups\*
Y 11 Install log#3 Message log during installation
(in Windows Server 2003)%TEMP%\pfm_inst.log N Message log during installation
(in Windows Server 2008)%WINDOWS%\TEMP\HCDINST\product-model-name.LOG N
- Legend:
- Y: Can be collected
- N: Cannot be collected
- --: Not applicable
- #1
- For details about how to output log information to the log files, see the chapter that describes detection of Performance Management failures in the Job Management Partner 1/Performance Management User's Guide.
- #2
- For details about the trace log storage folder, see 7.3.2(2) Trace log.
- #3
- Collect this log information if installation fails. %TEMP% indicates the folder that is set in TEMP when the set command is executed at the command prompt.
- #4
- For details about the agent log output method and the storage folder, see 7.3.2 Log files and directories.
(3) Operation information
You need the following information about the operation that was underway when an error occurred:
- Details of the operation
- Time the error occurred
- Machine configuration (such as the version of each OS, host name, and configuration of PFM - Manager and PFM - RM for Platform)
- Whether the problem is repeatable
- Performance Management user name used during logon, if the user has logged on from PFM - Web Console
(4) Error information on screen displays
Obtain a hardcopy of the following information:
- The window operation when the application error occurred
- The error message dialog box (including the contents of detailed information if displayed)
- The Command Prompt window or the Administrator Console window, if the error occurred during command execution
(5) User dump (in Windows Server 2008)
In Windows Server 2008, if a Performance Management process stops due to an application error, obtain a user dump.
(6) Collecting problem reports (in Windows Server 2008)
In Windows Server 2008, if a Performance Management process stops due to an application error, obtain a problem report.
(7) Other information
You also need the following information:
- The contents of System and Application in the Event Viewer window of Windows
- The contents of System Information, which is displayed by choosing Accessories and then System Tools
- The arguments specified in the command, if the error occurred during command execution
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