Job Management Partner 1/Remote Control Description and Operator's Guide

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Preface

This manual explains for the following program products, focusing on their remote control facilities and how to use them.

Note
In this manual, JP1 is an abbreviation for Job Management Partner 1.

This manual refers to JP1/Remote Control Manager and JP1/Remote Control Agent as JP1/Remote Control collectively. It also refers to JP1/Software Distribution Manager and JP1/Software Distribution Client as JP1/Software Distribution collectively.

Intended readers

This manual is intended for the following persons:

Organization of this manual

This manual is organized as follows:

1. Overview
Gives an overview of remote control operations, including remote control features and characteristics.

2. Installation
Describes the installation prerequisites as well as how to install/uninstall JP1/Software Distribution (the remote control component) and JP1/Remote Control.

3. Environment Setup
Describes the environment setup required for using the remote control facility.

4. Controller Operations
Describes how to operate the controller and provides items to be noted when remote control is in use.

5. Agent Operations
Describes how to operate the agent.

6. Using Chat
Describes the chat function, including an overview of the chat function and the method used when sending and receiving messages. The chat component needs to be installed before the chat function can be used.

A. Menus
Describes the operations of the window menus in JP1/Remote Control.

B. Troubleshooting
Describes how to resolve problems and how to obtain the logs.

C. How to Use the Find Agent Facility
Describes the detailed settings required for using the Find Agent facility.

D. Notes on Using JP1/Remote Control in a Cluster System
Describes information to be noted when using JP1/Remote Control on a cluster system.

E. Available NAT Function
Describes the NAT function available in JP1/Remote Control.

F. Process Information
Describes information that is required when JP1/Performance Management/SNMP System Observer monitors JP1/Remote Control processes.

G. Port Numbers
Describes port numbers that are used in JP1/Remote Control.

H. Combinations of Display Board Chip Sets and Drivers
Lists the combinations of display board chip sets and drivers for each OS compatible with the Agent.

I. Connection with a Security PC
Describes the operation of an agent to which a security PC has connected.

J. Setting Permissions for Access via the Network
Describes how to use Windows functions to set permissions for accessing Windows users and groups via a network.

K. Logging Format and Output Information
Describes the format of logs and the types of the output information.

L. Version Changes
Describes the changes of each version.

M. Glossary
Explains terms used in this manual.

Related publications

This manual is part of a related set of manuals. The manuals in the set are listed below (with the manual numbers):

About online help

JP1/Remote Control provides the online help. The contents of the online help are the same as this manual. From the online help, you can search for items in the entire manual.

You can launch the online help from the Help menu of each window or the Help button of each dialog box in JP1/Remote Control. You can view the online help as long as Microsoft Internet Explorer 5.01 or later is installed.

Conventions: Abbreviations for product names

This manual uses the following abbreviations for product names:

Abbreviation Full name or meaning
InstallShield InstallShield(R)
Itanium 2 Intel(R) Itanium(R) 2 processor
JP1/IM
JP1/IM - Manager Job Management Partner 1/Integrated Management - Manager
JP1/IM - View Job Management Partner 1/Integrated Management - View
JP1/Software Distribution
JP1/Software Distribution Client Job Management Partner 1/Software Distribution Client
JP1/Software Distribution Manager Job Management Partner 1/Software Distribution Manager
Microsoft Internet Explorer Microsoft(R) Internet Explorer(R)
Windows(R) Internet Explorer(R)
Pentium Intel Pentium(R)
Windows Windows 2000 Windows 2000 Advanced Server Microsoft(R) Windows(R) 2000 Advanced Server Operating System
Windows 2000 Datacenter Server Microsoft(R) Windows(R) 2000 Datacenter Server Operating System
Windows 2000 Professional Microsoft(R) Windows(R) 2000 Professional Operating System
Windows 2000 Server Microsoft(R) Windows(R) 2000 Server Operating System
Windows 7 Microsoft(R) Windows(R) 7 Enterprise
Microsoft(R) Windows(R) 7 Professional
Microsoft(R) Windows(R) 7 Ultimate
Windows 8 Microsoft(R) Windows(R) 8
Microsoft(R) Windows(R) 8 Enterprise
Microsoft(R) Windows(R) 8 Pro
Windows 98 Microsoft(R) Windows(R) 98 Operating System
Windows Me Microsoft(R) Windows(R) Millennium Edition Operating System
Windows NT 4.0 Windows NT Server 4.0 Microsoft(R) Windows NT(R) Server Network Operating System Version 4.0
Windows NT Server Enterprise Edition 4.0 Microsoft(R) Windows NT(R) Server Enterprise Edition Version 4.0
Windows NT Workstation 4.0 Microsoft(R) Windows NT(R) Workstation Operating System Version 4.0
Windows Server 2003 Windows Server 2003 Microsoft(R) Windows Server(R) 2003 R2, Datacenter Edition
Microsoft(R) Windows Server(R) 2003 R2, Enterprise Edition
Microsoft(R) Windows Server(R) 2003 R2, Standard Edition
Microsoft(R) Windows Server(R) 2003, Datacenter Edition
Microsoft(R) Windows Server(R) 2003, Enterprise Edition
Microsoft(R) Windows Server(R) 2003, Standard Edition
Windows Server 2003 (IPF) Microsoft(R) Windows Server(R) 2003, Datacenter Edition for Itanium-based Systems
Microsoft(R) Windows Server(R) 2003, Enterprise Edition for Itanium-based Systems
Windows Server 2003 (x64) Microsoft(R) Windows Server(R) 2003 R2, Datacenter x64 Edition
Microsoft(R) Windows Server(R) 2003 R2, Enterprise x64 Edition
Microsoft(R) Windows Server(R) 2003 R2, Standard x64 Edition
Microsoft(R) Windows Server(R) 2003, Datacenter x64 Edition
Microsoft(R) Windows Server(R) 2003, Enterprise x64 Edition
Microsoft(R) Windows Server(R) 2003, Standard x64 Edition
Windows Server 2008# Windows Server 2008 Microsoft(R) Windows Server(R) 2008 Datacenter
Microsoft(R) Windows Server(R) 2008 Datacenter without Hyper-V(R)
Microsoft(R) Windows Server(R) 2008 Enterprise
Microsoft(R) Windows Server(R) 2008 Enterprise without Hyper-V(R)
Microsoft(R) Windows Server(R) 2008 Standard
Microsoft(R) Windows Server(R) 2008 Standard without Hyper-V(R)
Windows Server 2008 R2 Microsoft(R) Windows Server(R) 2008 R2, Datacenter
Microsoft(R) Windows Server(R) 2008 R2, Enterprise
Microsoft(R) Windows Server(R) 2008 R2, Standard
Windows Server 2012 Microsoft(R) Windows Server(R) 2012 Datacenter
Microsoft(R) Windows Server(R) 2012 Standard
Windows Vista Microsoft(R) Windows Vista(R) Business
Microsoft(R) Windows Vista(R) Enterprise
Microsoft(R) Windows Vista(R) Ultimate
Windows XP Windows XP Home Edition Microsoft(R) Windows(R) XP Home Edition Operating System
Windows XP Professional Microsoft(R) Windows(R) XP Professional Operating System
Windows Media Player Windows Media(R) Player

#:
The Server Core version is not supported.

This manual uses Windows XP menu names to refer to menu names in Windows. Also note that there is no Start menu in Windows 8 and Windows Server 2012; use All apps on the Start screen instead.

Conventions: Acronyms

This manual also uses the following acronyms:

Acronym Full name or meaning
AVI Audio - Video Interleaved
CD-ROM Compact Disc - Read Only Memory
CPU Central Processing Unit
CSV Comma Separated Values
DHCP Dynamic Host Configuration Protocol
DNS Domain Name System
GUI Graphical User Interface
IPF Itanium(R) Processor Family
LAN Local Area Network
NAT Network Address Translation
OS Operating System
PC Personal Computer
RAM Random Access Memory
RAS Remote Access Service
TCP/IP Transmission Control Protocol/Internet Protocol
TSV Tab Separated Values
VGA Video Graphics Array
WAN Wide Area Network

Conventions: Diagrams

This manual uses the following conventions in diagrams:

[Figure]

Conventions: Fonts and symbols

The following table explains the fonts used in this manual:

Font Convention
Bold Bold type indicates text on a window, other than the window title. Such text includes menus, menu options, buttons, radio box options, or explanatory labels. For example:
  • From the File menu, choose Open.
  • Click the Cancel button.
  • In the Enter name entry box, type your name.
Italics Italics are used to indicate a placeholder for some actual text to be provided by the user or system. For example:
  • Write the command as follows:
    copy source-file target-file
  • The following message appears:
    A file was not found. (file = file-name)
Italics are also used for emphasis. For example:
  • Do not delete the configuration file.
Code font A code font indicates text that the user enters without change, or text (such as messages) output by the system. For example:
  • At the prompt, enter dir.
  • Use the send command to send mail.
  • The following message is displayed:
    The password is incorrect.

The following table explains the symbols used in this manual:

Symbol Convention
| In syntax explanations, a vertical bar separates multiple items, and has the meaning of OR. For example:
A|B|C means A, or B, or C.
{ } In syntax explanations, curly brackets indicate that only one of the enclosed items is to be selected. For example:
{A|B|C} means only one of A, or B, or C.
[ ] In syntax explanations, square brackets indicate that the enclosed item or items are optional. For example:
[A] means that you can specify A or nothing.
[B|C] means that you can specify B, or C, or nothing.
... In coding, an ellipsis (...) indicates that one or more lines of coding are not shown for purposes of brevity.
In syntax explanations, an ellipsis indicates that the immediately preceding item can be repeated as many times as necessary. For example:
A, B, B, ... means that, after you specify A, B, you can specify B as many times as necessary.

Conventions: KB, MB, GB, and TB

This manual uses the following conventions:

Conventions: Version numbers

The version numbers of Hitachi program products are usually written as two sets of two digits each, separated by a hyphen. For example:

The version number might be shown on the spine of a manual as Ver. 2.00, but the same version number would be written in the program as 02-00.