Job Management Partner 1/Client Security Control Description, User's Guide and Operator's Guide

18.1 Troubleshooting procedure

This section describes the procedure for resolving a problem that might occur in the client security control system.

To resolve a problem that occurs in the client security control system:

1. Check the error message.
   

   If an error message appears while you are using the Client Security Management window or the Policy Management window:

   Check the error message displayed in the window.

   If an error occurs while you are entering a command or after you enter a command:

   Check the standard output message.

   Other cases:

   If JP1/CSC has sent a JP1 event notification to JP1/IM, check whether an error message from JP1/CSC was output to JP1/IM.

   In addition, check whether an error message was output to the log files created by JP1/CSC - Manager and JP1/CSC - Agent.

2. Determine the cause of the problem and check the action to be taken. Take the specified action.
   For details about how to read the error messages displayed in a processing results window, the causes of problems, and the actions to be taken, see 17. Messages.
   For details about the causes of the error messages that are output while you are entering a command or after you enter a command, and the actions to be taken, see the description of the standard output message for the applicable command in 15. Commands.
   
3. If the problem is not resolved or if an internal error or a communication error occurs, collect the required data and take the appropriate action.
   For details about how to collect data, see 18.2 Data that must be collected if a problem occurs.
   

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