Job Management Partner 1/Performance Management - Agent Option for Enterprise Applications Description, User's Guide and Reference

12.2 Troubleshooting

This section explains how to conduct troubleshooting while you are using Performance Management products. If an error occurs while you are using a Performance Management product, you should first check to see if any of the events described in this section have occurred.

The following table lists the principal errors that may occur while you are using a Performance Management product.

Table 12-1 Errors

Classification Nature of problem Section

Setting up or starting service

A Performance Management program service does not start.

It takes a long time for a service to start once startup is requested.

Immediately after a Performance Management program service is stopped, another program service is started, but communication does not function correctly.

After the message The disk capacity is insufficient is displayed, the Master Store or Agent Store service stops.

12.2.1

Executing commands

When the jpctool service list (jpcctrl list) command is executed, the names of services that are not operating are output.

When the jpctool db dump (jpcctrl dump) command is executed, data other than the specified Store data is output.

12.2.2

Report definitions

There is a time period that is not displayed in historical reports.

12.2.3

Alarm definitions

The program defined for action execution does not function correctly.

An alarm event is not displayed.

12.2.4

Collecting and managing performance data

The size of the PFM - Agent's Store database does not become smaller even though the data retention period was shortened.

The message Illegal data was detected in the Store database is output to the common message log.

12.2.5

Organization of this section

12.2.1 Setting up or starting services

12.2.2 Executing commands

12.2.3 Report definitions

12.2.4 Alarm definitions

12.2.5 Collecting and managing performance data

12.2.6 Other problems

Classification	Nature of problem	Section
Setting up or starting service	A Performance Management program service does not start. It takes a long time for a service to start once startup is requested. Immediately after a Performance Management program service is stopped, another program service is started, but communication does not function correctly. After the message The disk capacity is insufficient is displayed, the Master Store or Agent Store service stops.	12.2.1
Executing commands	When the jpctool service list (jpcctrl list) command is executed, the names of services that are not operating are output. When the jpctool db dump (jpcctrl dump) command is executed, data other than the specified Store data is output.	12.2.2
Report definitions	There is a time period that is not displayed in historical reports.	12.2.3
Alarm definitions	The program defined for action execution does not function correctly. An alarm event is not displayed.	12.2.4
Collecting and managing performance data	The size of the PFM - Agent's Store database does not become smaller even though the data retention period was shortened. The message Illegal data was detected in the Store database is output to the common message log.	12.2.5

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