Job Management Partner 1/Performance Management - Agent Option for Enterprise Applications Description, User's Guide and Reference

12.1 Error handling procedures

This section describes the procedures for handling errors that occur while you are using Performance Management products.

Check the event

Check the following:

Event when the error occurred

Contents of any messages that have been displayed

Log information (such as common message log)

For details about the messages and how to respond to each message, see 11. Messages. For details about the log information that is output by the Performance Management products, see 12.3 Log information.

Collect data

Collect data to determine the cause of the error. For details about how to collect the necessary data, see 12.4 Data to be collected in the event of an error and 12.5 Data collection procedure.

Determine the cause

Use the collected data to determine the cause and extent of the error, as well as the range of its consequences.

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