https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/usecase/statistics_usecase/index.html Recent content in 2.4 Use cases for statistics on JP1 Cloud Service/Operations Integration User's Guide (ITSM Operation Manual) Hugo -- gohugo.io en https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/usecase/statistics_usecase/statistics_list/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/usecase/statistics_usecase/statistics_list/index.html If the status on an Ops I ticket is set to “pending”, the ticket will be on hold for 24 hours on OTOBO. If the pending status expires without a status change, the ticket will appear in the [Reminder Tickets] section of the [Dashboard] screen. If you want to see more detailed information than what is available on the [Dashboard] screen, use the [Statistics] function. The following describes how to check the list of tickets in pending status in My Queues (the contact person in Ops I), in order to check the status of response to an inquiry. https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/usecase/statistics_usecase/statistics_matrix/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/usecase/statistics_usecase/statistics_matrix/index.html Create statistics for the number of completed tickets for the past two weeks for each contact person. The procedure for linking configuration items to tickets is as follows. (1) Create statistics definitions 1. From the main menu, open [Reports]-[Statistics]. 2. On the [Statistics Management] screen, click the [Add Statistics] button, then click [Add Statistics] - [Dynamic Matrix]. 3. In the [General Specification] fields that appear, enter the following and then click the [Save] button.