https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/usecase/mail_usecase/index.html Recent content in 2.6 Use cases for notifications and email-based ticket creation on JP1 Cloud Service/Operations Integration User's Guide (ITSM Operation Manual) Hugo -- gohugo.io en https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/usecase/mail_usecase/ses_notification/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/usecase/mail_usecase/ses_notification/index.html The Ops I notification function can be used to send notifications through the use of the Ops I GUI and emails. (Figure) Configuration for notification using the Ops I notification function The prerequisites and setting items are as follows. [Prerequisites] You do not need to prepare an email sending environment. [Setting items] Configure the settings for the following items. Setting is performed by a user with the role of System Administrator or Site Reliability Engineer. https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/usecase/mail_usecase/smtp_notification/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/usecase/mail_usecase/smtp_notification/index.html Your email server can be used for email notification. (Figure) Configuration for email notification using an email server The prerequisites and setting items are as follows. [Prerequisites] To use the “Email Notification” function, an email sending environment must be prepared. Prepare an email sending environment that suits the functions used in the user environment. ■ Environment preparation For sending emails: ・Email server that sends emails from OTOBO The mail server must be in an environment open to the Internet with connectivity from Ops I. https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/usecase/mail_usecase/create_ticket/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/usecase/mail_usecase/create_ticket/index.html Tickets can be created from received emails. (Figure) Configuration of the “Email-based Ticket Creation” function The prerequisites and setting items are as follows. [Prerequisites] To use the “Email-based Ticket Creation” function, an email receiving environment is required. In addition, one of the following functions is also required to use the “Auto Response” function. Ops I notification function: See “Ops I notification function settings”. Function using an email server: See “Setting an SMTP server”.