https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/usecase/faq_usecase/index.html Recent content in 2.1 Use cases for FAQ articles (knowledge) on JP1 Cloud Service/Operations Integration User's Guide (ITSM Operation Manual) Hugo -- gohugo.io en https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/usecase/faq_usecase/faq_ticket/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/usecase/faq_usecase/faq_ticket/index.html The following describes the creation of FAQ articles (knowledge articles in Ops I) based on the results of incident responses and problem investigations, the association of FAQ articles with related incident tickets, and the use cases for how to verify these articles. Creating a category for registering FAQ articles Creating FAQ articles Checking the FAQ Zoom screen for created FAQ articles Associating FAQ articles with links to tickets Verifying tickets linked to FAQ articles (1) Creating a category for registering FAQ articles 1. https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/usecase/faq_usecase/faq_knowledge/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/usecase/faq_usecase/faq_knowledge/index.html If you use inquiry tickets (case tickets) to register frequently asked questions and their solutions as FAQ articles (knowledge articles in Ops I), you will be able to respond quickly when similar questions arise in the future. The following describes the use cases for how to register FQA articles and how to view them on the Ops I knowledge application. Add a category for registering FAQ articles Create an FAQ article Check the FAQ Zoom screen for created FAQ articles Check the content created from the knowledge application Here, it is assumed that “Customer A”, who can view categories, is registered in advance through “Customer registration”.