https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/report/index.html Recent content in 8. [Reports] on JP1 Cloud Service/Operations Integration User's Guide (ITSM Operation Manual) Hugo -- gohugo.io en https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/report/report_statistic/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/report/report_statistic/index.html The “Statistics” function collects a variety of information to provide statistics on OTOBO’s operational status. The following are examples of information that can be collected. Number and attributes of tickets and configuration items present on OTOBO Response time by the agent Number of tickets according to the contact person and ticket type Ticket resolution time For details, see the OTOBO manual. https://doc.otobo.org/manual/user/11.0/en/content/agent/reports/statistics.html Section structure 8.1.1 Manage statistics 8.1.2 Create statistics