https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/outline/index.html Recent content in 1. Overview on JP1 Cloud Service/Operations Integration User's Guide (ITSM Operation Manual) Hugo -- gohugo.io en https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/outline/support/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/outline/support/index.html This section describes the operation of OTOBO, which is supported as an ITSM application for Ops I. The following table describes the OTOBO functions supported by Ops I. For details on access to each function, see “(Table) Primitive roles of Ops I by function”. (Table) Supported functions (by function) Function Outline [Dashboard] You can quickly grasp timely information such as tickets that need immediate attention and tickets in My Queues (the contact person in Ops I). https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/outline/prerequisite/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/outline/prerequisite/index.html This section describes the prerequisite knowledge. Section structure 1.2.1 Log in/log out 1.2.2 Roles (by function) 1.2.3 Screen structure https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/outline/advance_preparation/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/outline/advance_preparation/index.html Settings for each user can be made from the avatar icon in the top header of OTOBO. Clicking the avatar icon will bring up [Personal preferences] and [Logout]. For details, see the OTOBO manual. https://doc.otobo.org/manual/user/11.0/en/content/agent/avatar.html (1) [Personal Preferences] menu In the [Personal Preferences] section, you can customize the following menu items for your own convenience. [User Profile]: Settings for user accounts [Notification Settings]: Settings for receiving notifications about tickets generated by OTOBO [Miscellaneous]: Other personal preferences Settings changed from this menu do not affect other users. https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/outline/temp_restriction/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/outline/temp_restriction/index.html (1) Temporary restrictions The following functions are subject to temporary restrictions. (Table) List of temporary restrictions # Restriction When the restriction will be lifted 1 While performing operations, the message "OTOBO detected possible network issues. You could either try reloading this page manually or wait until your browser has re-established the connection on its own." might appear. If this message appears frequently, follow the steps below to change the settings and prevent this message from appearing.