https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/faq/index.html Recent content in 6. [FAQ] on JP1 Cloud Service/Operations Integration User's Guide (ITSM Operation Manual) Hugo -- gohugo.io en https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/faq/list/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/faq/list/index.html The “Explorer” function allows you to see a list of all created FAQ articles (knowledge articles in Ops I) by category. Note FAQ articles with the [Validity] field of the FAQ information set to "invalid" will not appear in the FAQ list. Use the "Search" function to browse FAQ articles that have been set to "invalid". For details on the "Search" function, see "[Search]". The procedure for checking the list is as follows. https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/faq/new/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/faq/new/index.html The new “FAQ” function allows you to register FAQ articles (knowledge articles in Ops I). Note It is not possible to create an FAQ article without any existing categories. For details on categories, see "[Category Management]". The attachment size limit is a total of 40 MB, including images attached to [Symptom], [Problem], [Solution], and [Comment]. The procedure for creating an FAQ article is shown as follows. 1. From the main menu, select [FAQ] - [New]. https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/faq/journal/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/faq/journal/index.html The “Journal” function enables you to view the entire revision history of FAQ articles (knowledge articles on Ops I). For details, see the OTOBO manual. https://doc.otobo.org/manual/user/11.0/en/content/agent/faq/journal.html https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/faq/language_management/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/faq/language_management/index.html The “Language Management” function allows you to maintain a list of languages that can be set for each FAQ article (knowledge article in Ops I). The language information set for each FAQ article can be used by users to identify FAQ articles in the “Explorer” and “Search” functions, regardless of the language used in the actual FAQ article. For details, see the OTOBO manual. https://doc.otobo.org/manual/user/11.0/en/content/agent/faq/language-management.html See “[Explorer]” for details on the “Explorer” function and “[Search]” for details on searching. https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/faq/category_management/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/faq/category_management/index.html The “Category Management” function manages categories to classify FAQ articles (knowledge articles in Ops I). You can add, edit, and delete categories, and set viewing permissions. Furthermore, it has the following characteristics. Further subcategories can be added within a category, and FAQ articles can be classified hierarchically. You can add up to 5,000 categories. If you try to add a 5,001st category or beyond, the following error message is displayed: " https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/faq/faq_search/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/faq/faq_search/index.html The “Search” function allows users to search for FAQ articles (knowledge articles in Ops I) by text and a variety of other attributes. For details, see the OTOBO manual. https://doc.otobo.org/manual/user/11.0/en/content/agent/faq/search.html Note If "CSV" is specified in the [Output] field, a file encoded in UTF-8 without BOM (CSV format) will be downloaded. If you open this file in a text editor, it will be displayed normally. However, if you open the file in Excel, character corruption will occur, so encode the file to UTF-8 with BOM and save it again. https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/faq/faq_detail/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/faq/faq_detail/index.html The “FAQ Zoom” screen allows you to review and edit the content of an FAQ article (knowledge article in Ops I). Note The contents that can be edited by using the "Edit" function are the same as those in the [Add FAQ Article] screen under [FAQ] - [New]. For more information on [New], see "[New]". The "Print" function is not supported. The object types that can be selected in the [Link with] field of the "Link" function are "FAQ" and "Ticket". https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/faq/faq_importexport/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM73029001e/faq/faq_importexport/index.html You can import or export lists of FAQ articles (knowledge articles in Ops I) and categories as CSV files. You can save lists of FAQ articles and categories at a given point in time to files, or create and edit multiple FAQ articles or categories at once. In an environment where you perform import/export, use a template according to your purpose. You can either use a preprepared template or create a new one.