https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/ticket/index.html Recent content in 3.2.3 Tickets on JP1 Cloud Service/Operations Integration User's Guide Hugo -- gohugo.io en https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/ticket/ticket_incident/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/ticket/ticket_incident/index.html This section describes tickets of type “incident”. Tickets of type “incident” are used to handle various events that affect IT services, such as inquiries from users and system failures. The fields of incident tickets are as follows. In the table, “Add window” indicates the Add new ticket window, and “Zoom window” indicates the Ticket zoom window. (Table) incident ticket fields Field Add window Zoom window Description SLAs*1 × △ Calculates and displays SLAs. https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/ticket/ticket_request/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/ticket/ticket_request/index.html This section describes tickets of type “request”. Tickets of type “request” are tickets used to manage user requests for IT services. All tickets automatically created upon execution of a workflow are set as the request type. The fields of request tickets are as follows. In the table, “Add window” indicates the Add new ticket window, and “Zoom window” indicates the Ticket zoom window. (Table) request ticket fields Field Add window Zoom window Description Ticket ID × △ Displays the ticket ID. https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/ticket/ticket_task/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/ticket/ticket_task/index.html This section describes tickets of type “task”. Tickets of type “task” are tickets for work tasks necessary to respond to other tickets. It is used as a child ticket of another ticket. The fields of task tickets are as follows. In the table, “Add window” indicates the Add new ticket window, and “Zoom window” indicates the Ticket zoom window. (Table) task ticket fields Field Add window Zoom window Description Ticket ID × △ Displays the ticket ID. https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/ticket/ticket_problem/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/ticket/ticket_problem/index.html This section describes tickets of type “problem”. Tickets of type “problem” are tickets for managing problems that have occurred. The fields of problem tickets are as follows. In the table, “Add window” indicates the Add new ticket window, and “Zoom window” indicates the Ticket zoom window. (Table) problem ticket fields Field Add window Zoom window Description Ticket ID × △ Displays the ticket ID. Tips Automatically assigned. The IDs may not always be numbered sequentially. https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/ticket/ticket_rfc/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/ticket/ticket_rfc/index.html This section describes tickets of type “rfc”. Tickets of type “rfc” are tickets used to manage changes to IT services. rfc tickets can be changed to one of the following types depending on their intended use. normal: Normal changes that have not been permitted or defined in advance emergency: Emergency changes in response to unexpected errors, etc. breakfix: Changes for recovering from system failures standard: Routine changes that have been permitted in advance and are low risk The fields of rfc tickets are as follows. https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/ticket/ticket_release/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/ticket/ticket_release/index.html This section describes tickets of type “release”. Tickets of type “release” are tickets used for implementing permitted changes to IT services. The fields of release tickets are as follows. In the table, “Add window” indicates the Add new ticket window, and “Zoom window” indicates the Ticket zoom window. (Table) release ticket fields Field Add window Zoom window Description Ticket ID × △ Displays the ticket ID. Tips Automatically assigned. The IDs may not always be numbered sequentially. https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/ticket/ticket_case/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/ticket/ticket_case/index.html This section describes tickets of type “case”. Tickets of type “case” are tickets for managing information for resolving customer questions and problems. The fields of case tickets are as follows. In the table, “Add window” indicates the Add new ticket window, and “Zoom window” indicates the Ticket zoom window. (Table) case ticket fields Field Add window Zoom window Description Ticket ID × △ Displays the ticket ID. Tips Automatically assigned. https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/ticket/ticket_unclassified/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/ticket/ticket_unclassified/index.html This section describes tickets of type “unclassified”. Tickets of the “unclassified” type are tickets that do not fall under any of the types. The fields of unclassified tickets are as follows. In the table, “Add window” indicates the Add new ticket window, and “Zoom window” indicates the Ticket zoom window. (Table) unclassified ticket fields Field Add window Zoom window Description Ticket ID × △ Displays the ticket ID. Tips