https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/index.html Recent content in 3.2 Tasks and Requests on JP1 Cloud Service/Operations Integration User's Guide Hugo -- gohugo.io en https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/servicecalalog/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/servicecalalog/index.html The service catalog tab is used to make task requests. Make a task request by selecting and launching a registered catalog item. (Figure) Service catalog tab window The components that comprise the service catalog tab are shown below. (Table) Service catalog tab window components Components Description ① Switch display button Use this button to switch the catalog item display. Displays catalog items in list view. Displays catalog items in a tile view. https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/workflow/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/workflow/index.html This section describes the following items: Workflow list Workflow operation window Workflow operation window (when using Stepper) Workflow [Execution Log] window The “Workflow” tab summarizes the information required for carrying out workflows and confirming workflow statuses. Workflows are created when launching the service catalog or upon manually or automatically executing schedules. In addition, workflows can be executed directly with the API and can be used in user-specific applications, etc. For details on the API, see “Detailed API reference information > Standard API functions” in “JP1 Cloud Service/Operations Integration API Reference”. https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/ticket/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/ticket/index.html This section describes the following items. Ticket browser window Ticket zoom window Add new ticket window Other functions The “Ticket” tab is used for managing incidents and requests as tickets. It can be used to create new tickets, confirm and update the information of tickets that have already been created and add associations between tickets. Workflows can also be executed from the “Ticket” tab as ticket operations. “Ticket” tabs are displayed in both the task and request applications, with both “Ticket” tabs being identical apart from certain exceptions. https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/schedule/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/schedule/index.html The schedule tab is used for creating schedules, assigning agents and confirming their schedules. You can also link workflows to schedules to enable them for automatic execution. Resource-based schedules can also be created. The schedule tab consists of the following three functions: “Calendar management functions”, “Work item management functions” and “Resource-specific scheduling functions”. These three functions are used to manage a number of operations, including the creation, confirmation and updating of schedules, primarily via the “Calendar”, “Work item” and “Schedule” elements. https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/resource/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/function/task/resource/index.html The “Resource” tab is used to view a list of user skills and experiences. It can also be used to apply and revoke skills to/from users. Skills and skillsets are defined in YAML files. For details, see “Skill management” and “Skill, Skillset”. Further, it is necessary to first organize the skills required for operations in order to define the skills and skillsets. For details, see “Skills required for operation”. (Figure) Resource tab window