https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/customer/work_design/ticket_manage/index.html Recent content in 4.3.8 Ticket management on JP1 Cloud Service/Operations Integration User's Guide Hugo -- gohugo.io en https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/customer/work_design/ticket_manage/ticket_notification/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/customer/work_design/ticket_manage/ticket_notification/index.html By using OTOBO to set up notifications, you can be notified by email or the Ops I GUI when an operation is performed on a ticket, such as creating or updating a ticket. This allows you to quickly address incidents and other critical issues as they arise. (1) Ticket notification settings To use the ticket notification function, use one of the following. Ops I notification function: You can use the notification function of Ops I to send notifications via the Ops I GUI and e-mail. https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/customer/work_design/ticket_manage/sla_incident/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/customer/work_design/ticket_manage/sla_incident/index.html The incident SLA management function allows you to check compliance with handling target times from incident occurrence to resolution. The SLA in the Ops I ticket management function refers to the target values for four metrics for resolving incidents. You can check the compliance for each incident ticket against the SLA on the Ticket zoom window and Ticket List. By using the sort function in the Ticket List, you can check which incident tickets should be prioritized. https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/customer/work_design/ticket_manage/approval_flow/index.html Mon, 01 Jan 0001 00:00:00 +0000 https://itpfdoc.hitachi.co.jp/manuals/JCS/JCSM71029001e/customer/work_design/ticket_manage/approval_flow/index.html The ticket approval function allows approvers to check the contents of tickets, ensuring quality when managing tickets. For example, approving the incidents of request tickets involves evaluating the severity and impact of incidents and setting appropriate priorities. This enables appropriate allocation of resources and handling prioritization. You can set the validity of the ticket approval function for each ticket type. When enabling the ticket function, set the status that requires approval, the status to transition to when approved, and the status to transition to when declined.