3.2 Recognizing the problem and identifying the target of the analysis
This section describes how to recognize a problem that occurred in the IT base system and how to use JP1/OA to identify which part of the system is affected. This manual describes the procedure for recognizing a problem by using the following, and then identifying the target of analysis:
No. |
In response to |
Refer to |
---|---|---|
1 |
Emails sent by JP1/OA |
|
2 |
Requests from customers or operators to check the operational status or to look into a problem |
3.2.2 Recognizing problems from notifications from a customer or operator |
- Organization of this section