18.16 Troubleshooting problems with the database
A database connection error occurs
If a database connection error occurs, the cause of the error might be one of the following:
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The database is stopped or is currently starting.
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The database is in blocked status.
- Actions to be taken
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If the cause of the error is item 1 above, use the stopservice command followed by the startservice command to start the management server service.
If the cause of the error is item 2 above, initialize the database by using JP1/IT Desktop Management 2 setup.
Backing up, restoring, or reorganizing of the database fails
If backing up, restoring, or reorganizing of the database fails, the cause of the problem might be one of the following:
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You do not have permission to access the folder in which the database is stored.
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An I/O error has occurred.
- Actions to be taken
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If the cause of the problem is item 1 above, check the permissions that you have to access the folder in which the database is stored.
If the cause of the problem is item 2 above, check whether a disk failure has occurred.
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