5.10 Precautions to observe when using the operations window

• If you are using the Windows magnifying glass function, close that function before logging out of JP1/IT Desktop Management 2.

• The operation window might be displayed incorrectly if the web browser is set to block cookies. If this is the case, take the following steps to add the management server to the set of sites that the web browser trusts:

  For Internet Explorer

  1. From the Tools menu, select Internet Options.

  2. In the Internet Options dialog box, within the Security tab, click Trusted sites.

  3. Click Sites.

  4. In the Trusted sites dialog box, specify the following settings, and then click the Add button:

     - Clear the Require server verification (https:) for all sites in this zone check box.

     - In Add this website to the zone, enter the address of the management server.

  5. Click the Close button.

  6. Click the Custom level button, and then make sure that Active scripting is set to Enable.

     If it is not set to Enable, select Enable. This prevents the following problems: If JavaScript is disabled in the web browser settings, Help links might not be displayed correctly or the Help might not work.

  7. Click the OK buttons until the Internet Options dialog box is closed.

  8. Restart the web browser.

  The management server is added to the set of sites that the web browser trusts.

  For Firefox

  1. From the Tools menu, select Options.

  2. In the Options dialog box, click Privacy.

  3. Select Use custom settings for history, and then click Exceptions.

  4. In the Exceptions - Cookies dialog box, within the Address of website box, enter the address of the management server, and then click Allow.

  5. Click Close.

  6. Restart the web browser.

  The management server is added to the set of sites that the web browser trusts.

  For Chrome

  1. From the Chrome menu, select More tools, and then Advanced.

  2. Click Privacy and security, Site Settings, and then Cookies and site data.

  3. In the Allow section, click Add.

  4. In the Add a site dialog box, within the Site box, enter the address of the management server, and then click Add.

  5. Restart the web browser.

  The management server is added to the set of sites that the web browser trusts.

• If a dialog box is displayed, but the OK button is not clicked for more than 60 minutes, a timeout occurs. Note that in such a case, operations that had been performed up to that point are not saved. Note that the timeout value cannot be changed.

• If the malformed request dialog box or the unexpected error dialog box appears when you open the operation window or when you log in, delete the temporary Internet files in the web browser. Note carefully that this is likely to happen especially when JP1/IT Desktop Management 2 is installed. The procedure for deleting the temporary Internet files in each web browser is explained below:

  For Internet Explorer

  1. From the Safety menu, select Delete Browsing History.

  2. In the Delete Browsing History view, select Temporary Internet files, and then click Delete.

  For Firefox

  1. From the Tools menu, select Clear Recent History.

  2. In the Clear Recent History view, click the expand button to the left of Details.

  3. Select Cache from the list that appears, and then click Clear Now.

  For Chrome

  1. From the Chrome menu, select Settings, and then Clear browsing data.

  2. In the Clear browsing data view, select Cached images and files, and then click Clear data.

• If the web browser is Internet Explorer and the pop-up blocker is enabled, pop-up windows might not appear even if you actively try to display them. In this case, perform the following procedure to add the address of the management server to the list of allowed sites:

  1. From the Tools menu, select Internet Options.

  2. In the Internet Options view, select the Privacy tab, and then click the Settings button.

  3. In the Pop-up Blocker Settings window, for Address of Web site to allow, enter the address of the management server, and then click Add.

• In the Send User Notification, Deny Network Access, and Edit Other Language Message windows that users can enter text, the font information is converted to the number of characters, and is added to the actual number of characters that a user enters. The estimated number of characters of font information to be added is as follows:

  • 189 characters per line

  • 7 characters per part where bold, italic, or underline is used.

  • 92 characters per part where a font is changed in the middle of the line.

  • 38 characters and the number of characters of URL per part where a hyperlink is used.

• A horizontal scroll bar may appear in the legend for charts in the management window. So the contents of the legend may not be seen. To avoid this problem, change the width of the management window and then refresh the display.

• When the display of JP1/IT Desktop Management 2 dialog and message boxes is enabled, in an environment where tablet mode is enabled, dialog and message boxes are sometimes displayed on the desktop, which does not appear in tablet mode. As a result, the user might not notice when a dialog or message box is displayed. In particular, if the user selects Turn off from the operation menu, the user might shut down the system without noticing the dialog or message box. To prevent this, in the settings window, click Agent settings and then User notification settings. Then, in Settings of computer shutdown and reboot, enable Follow the user response in a dialog box indicating shutdown or reboot. Alternatively, when the display of JP1/IT Desktop Management 2 dialog and message boxes is enabled, consider disabling the tablet mode.

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