2.7.13 Connecting from a controller to a remote computer

If you start the controller program directly or the connection to a remote computer is lost, you need to specify the connection destination in the controller to connect to the remote computer. You can specify a connection destination by:

Directly specifying a host name or IP address
Selecting a computer from a list
Connecting to a computer listed in the connection log
Searching for a connection-target computer

If authentication information is set on the remote computer, a dialog box asking for your credentials appears when you attempt to establish a connection, regardless of the method you use. Enter the authentication information set in the User Authentication area under Remote Control Settings in the agent configurations, or the authentication information set on the connection-target VNC server. In the default agent configuration, the user ID is system and the password is manager.

If the remote control feature is configured to display connection requests on the remote computer, and the user rejects the request, a message reporting this fact appears in the controller.

Tip: A maximum of 255 controllers can connect to a single remote computer.

Tip: If access to the remote computer is denied or the connection times out, the system attempts to connect again using RFB. Note that if the controller is configured to turn on a remote computer, and the RFB reconnection fails (times out) because the computer is turned off, the remote control feature uses Wake on LAN and AMT to start the remote computer before attempting to connect again.

Related Topics:

2.7.17 Managing connection targets for the remote control feature

Organization of this subsection

(1) Remote control operations at the user side

(1) Remote control operations at the user side

The remote control agent is part of an agent program that allows remote control on the user computer. Usually no operations are required on the remotely controlled side, but if necessary the user can deny connection or check remote connection status. The remote control agent can issue connection requests to controllers as well as waiting for connections from controllers.

From Remote Control Settings in the Agent Configurations view, you can set up the remote control agent to start automatically. The remote control agent will then start automatically whenever any computer on which it is installed is started.

If automatic startup is not specified, you will need to ask the user to start the remote control agent manually. To start the remote control agent manually, from the Windows Start menu, select All Programs, JP1_IT Desktop Management 2 - Agent, Remote Control Agent, and then Remote Control Agent.

When Remote Control Agent starts, the Remote Control Agent icon ( [Figure] ) appears in the task bar.

If you did set up the agent configuration for status icon display, the Remote Control Agent icon and status window will not appear when the remote control agent is active.

Tip: The Remote Control Agent icon () indicates that no controllers are connected. When a controller connects with the remote computer, the icon changes according to the connection mode.

Tip: The Remote Control Agent icon does not appear in the task bar in Windows 7 or Windows Server 2008 R2. If you want to display the icon, from the Control Panel select Customizing the desktop and then Customizing the taskbar icon. Set Show icon and notifications for the Remote Control Agent icon.

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