9.1 Troubleshooting procedure

If a problem occurs in JP1/AJS3 for Cloud Service Applications, use the following procedure to troubleshoot:

1. Check the status.

   Check the status of the problem. If a message is output, read it. For details about why each message is output and how to troubleshoot, see 10. Messages.

2. Collect data.

   You need to collect data to identify the cause of a problem. Collect the necessary data after reading 9.3 Data to be collected when a problem occurs and 9.4 Collecting data for troubleshooting.

3. Investigate the problem.

   Identify the cause of the problem based on the data you have collected. Either pinpoint where the problem occurred or narrow down the problem range.

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