9.5.1 Troubleshooting SSL communications
- Organization of this subsection
(1) The login screen cannot be displayed when using SSL
The following factors may be the cause.
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Your Web browser mat not be configured to use SSL. Configure the Web browser to use SSL.
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Server secret key and the secret key of SSL server certificate may not match. Recreate the server secret key, Certificate Signing Request (CSR), and SSL server certificate, then restart the JP1/AJS3 CSA HTTP Server service.
(2) Errors with event source is crypt32 and event ID is 8 are output to event logs on the client machine
This error may occur when a certificate issued by a certificate authority that is not registered as a trusted root certification authority is used for SSL communication and when automatic updates by trusted root certification authority is enabled on the client machine.
This is occurring because the client machine is trying to automatically update the certificate of a trusted root certificate authority and is failing to communicate with Microsoft's Windows Update.
Take one of the following actions.
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Verify that the client machine can communicate with Windows Update provided by Microsoft.
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Disable the automatic update of the certificate by trusted root certification authority.
For information on how to disable the automatic update of the certificate by trusted root certification authority, see the Microsoft website.