9.3.1 Data to collect
- Organization of this subsection
(1) Log information about the OS
You need to collect the following log information about the OS.
(a) Data to collect in Windows
|
Type of information |
Default storage location for files |
Collection by the tool |
|---|---|---|
|
Windows event log |
Event log file |
Y |
|
Windows registry information |
-- |
Y |
|
hosts file services file |
|
Y |
|
Machine configuration#1 |
-- |
Y |
|
List of program products with running services#1 |
-- |
Y |
|
Network configuration#1 |
-- |
Y |
|
Memory dump#2 |
-- |
N |
|
Crash dump#2 |
-- |
N |
|
Problem report |
-- |
N |
Legend:
Y: The data collection tools can collect data.
N: The data collection tools cannot collect data.
- #1
-
Various kinds of computer information that include this information, such as the hardware environment, software environment, and Internet environment, can be obtained. Obtaining this information might take several minutes. Wait until the System Information dialog box closes.
- #2
-
Windows memory dumps and crash dumps cannot be acquired with the data collection tool. Collect the corresponding information manually when a problem occurs.
For the collection method, see 9.4.1(1)(c) Obtain a dump file and 9.4.1(1)(d) Collect problem reports.
(b) Data to collect in Linux
|
Type of information |
Default storage location for files |
Collection by the tool |
|---|---|---|
|
syslog |
/var/log/messages* |
Y |
|
hosts file services file passwd file inittab file |
/etc/hosts /etc/services /etc/passwd /etc/inittab |
Y |
|
Patch information for each OS |
-- |
Y |
|
Shared library file for each OS |
-- |
Y |
|
List of processes |
-- |
Y |
|
core file |
-- |
N |
|
Network information |
-- |
Y |
|
Information about installed Hitachi products |
/etc/.hitachi/pplistd/pplistd |
Y |
Legend:
Y: The data collection tools can collect data.
N: The data collection tools cannot collect data.
(2) Information about JP1
You need to collect the following information about JP1. If the problem occurs while your system is connected to a network, you also need to obtain the files on the JP1/AJS3 - Manager host to which the system is connected.
(a) Data to collect in Windows
|
Type of information |
Default storage location for files |
Collection by the tool |
|---|---|---|
|
Log files |
It depends on where JP1/AJS3 for Cloud Service Applications are installed.
|
Y |
|
Settings file |
JP1/AJS3 - for Cloud Service Applications-installation-folder\conf |
Y |
|
Get folder access rights |
JP1/AJS3 - for Cloud Service Applications-installation-folder\ |
Y |
|
Integrated trace log folder |
system drive\Program Files\hitachi\HNTRLib2 |
Y |
|
Thread dump |
JP1/AJS3 - for Cloud Service Applications-installation-folder\uCPSB\CC\server\public\ejb\ajs3csa |
Y |
|
Database information |
-- |
Y |
- Legend:
-
Y: The data collection tools can collect data.
#
The default for %ALLUSERSPROFILE% is system-drive\ProgramData.
(b) Data to collect in Linux
|
Type of information |
Default storage location for files |
Collection by the tool |
|---|---|---|
|
Log files |
/var/opt/jp1ajs3csa/log |
Y |
|
Settings file |
/opt/jp1ajs3csa/conf |
Y |
|
Get folder access rights |
/opt/jp1ajs3csa |
Y |
|
Integrated trace log folder |
/var/opt/hitachi/HNTRLib2/spool |
Y |
|
Thread dump |
/opt/jp1ajs3csa/uCPSB/CC/server/public/ejb/ajs3csa |
Y |
|
Database information |
-- |
Y |
- Legend:
-
Y: The data collection tools can collect data.
- Important
-
When you collect information, use the tar command instead of the cp command. Because the directory from which files are obtained also contains system files, using the cp command might lead to unexpected results.
(3) List of processes
(a) Data to collect in Windows
In Windows, start Task Manager and open the Processes page. Check the operating status of processes.
For details about JP1/AJS3 processes, see Processes (for Windows) in the manual JP1/Automatic Job Management System 3 Troubleshooting.
(b) Data to collect in Linux
Use the ps command to check the operating status of processes.
For details about JP1/AJS3 processes, see Processes (for Linux) in the manual JP1/Automatic Job Management System 3 Troubleshooting.
(4) Operation data
Collect the following information about the operation that was being performed when the problem occurred:
-
Details about the operation
-
Time that the problem occurred
-
Machine configuration (the version of each OS, host name, JP1/AJS3 for Cloud Service Applications and JP1/AJS3 - Manager, JP1/AJS3 - View configuration)
-
Whether the problem is reproducible
-
Login user name for the Windows host or Linux host using JP1/AJS3 for Cloud Service Applications
(5) Error information displayed on the screen
Make hard copies of the following:
-
Windows on the screen when an application error has occurred
-
Error message dialog box (and display the displayed information when a details button (if there is one) is clicked)
(6) Other information
In addition to the above information, you need to collect the following information:
-
Contents of System Log and Application Log of the Windows Event Viewer window
-
Arguments specified in a command when the problem occurs during the execution of a command