3.8 Notes when running anti-virus software

If anti-virus software imposes an exclusive control lock on a file or folder used byJP1/AJS3 for Cloud Service Applications, the following problems might arise:

• JP1/AJS3 for Cloud Service Applications does not start.

  An exclusive control lock placed on a definition file that JP1/AJS3 for Cloud Service Applications references at startup might prevent JP1/AJS3 for Cloud Service Applications from starting.

• Jobs fail to execute or are delayed.

  An exclusive control lock placed on a file needed to execute a job might prevent a job from starting, cause it to terminate abnormally, or delay its execution. This problem can affect any job defined in JP1/AJS3.

• You cannot change definitions.

  An exclusive control lock placed on a JP1/AJS3 for Cloud Service Applications definition file might prevent you from adding or changing a job definition.

• JP1/AJS3 cannot output log data.

  An exclusive control lock placed on a JP1/AJS3 for Cloud Service Applications definition file might prevent you from adding or changing a job definition.

• JP1/AJS3 for Cloud Service Applications commands end abnormally.

  An exclusive control lock placed on a file used by a JP1/AJS3 for Cloud Service Applications command might cause the command to end abnormally.

If you run a virus check during JP1/AJS3 for Cloud Service Applications operation, exclude the following files and folders. If you run a virus check while JP1/AJS3 for Cloud Service Applications is stopped, make sure that the anti-virus program has finished checking the following files and folders before you restart JP1/AJS3 for Cloud Service Applications.

For details about the notes on JP1/AJS3, see the notes on running antivirus software in the manual JP1/Automatic Job Management System 3 Design Guide (System Construction).

In Windows:

• Common files and folders of JP1/AJS3 for Cloud Service Applications that belong to the following categories:

  - JP1/AJS3 for Cloud Service Applications log files and folders

  - Files and folders that users can reference

  - Files and folders that users have no need to reference or modify

  For information about these files and folders, see A. Files and Directories.

• In system-drive\Program Files\Hitachi\HNTRLib2

In Linux:

• Files and folders of JP1/AJS3 for Cloud Service Applications that belong to the following categories:

  - JP1/AJS3 for Cloud Service Applications log files and folders

  - Files and folders that users can reference

  - Files and folders that users have no need to reference or modify

  For information about these files and folders, see A. Files and Directories.

• In /opt/hitachi/HNTRLib2/

• In /var/opt/hitachi/HNTRLib2/

If you run the data collection tool while a virus check is in progress, exclude the following files and folders, in addition to those listed above, from the virus check.

• Files collected for troubleshooting purposes.

  • Operating system log information required to troubleshoot JP1/AJS3 for Cloud Service Applications problems.

  • JP1-related information required to troubleshoot JP1/AJS3 for Cloud Service Applications problems.

  For information about these files, see 8.2 Types of log information and storage locations.

• Destination folder for data acquired by the data collection tool.

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