2.6.11 Troubleshooting problems related to custom event jobs

This subsection describes how to troubleshoot problems that are specific to custom event jobs.

Organization of this subsection

(1) The custom event job ends abnormally

Possible causes are as follows:

If the KAVT8511-E message (The user mapping (JP1-user-name) at the agent (agent-host-name) failed.) is output to the integrated trace log:

User mapping might not be specified correctly. For example, user mapping might not be specified on the host that executes a job, or the specified JP1 user might not be registered.

Check the user mapping settings, and re-execute (re-register) the job.

If the KAVT0414-E message (The request was rejected. (AjsServiceName=scheduler-service-name, UnitID=unit-ID, ExecID=execution-ID, maintenance-information)) is output to the integrated trace log:

Check the KAVT0992-E message that is output to the integrated trace log on the host where the job was to be executed. If necessary, add any required IP addresses in the agent connection permission configuration file, and then execute the jajs_pmtcon command.

Possible causes are as follows:

The event action control performs delivery confirmation of communication data. The messages shown below might be output at the time JP1/AJS3 starts or stops, and mean socket data delivery confirmation failed and socket data delivery confirmation time expired. However, there will be no negative effects in such cases and you can continue the operation.

Therefore, when JP1/AJS3 starts or stops, messages with the following message IDs (for example, the system failed to check the arrival of socket data or the socket data arrival check exceeded the time limit) may be output. These messages do not affect the operation. Continue the operation.
- KAVT0268-W
- KAVT0612-W
- KAVT0613-W
The event/action control of JP1/AJS3 - Manager retains event data that is detected by an event job that has been registered for execution, even when the JP1/AJS3 service is not running. However, when the number of event data retained exceeds a certain value, the detected event data information will be discarded. In that case, the following messages indicating event data disposal will be output.
- KAVT0980-W
- KAVT0981-W
For details about the above messages, see 4. Messages beginning with KAVT (Messages about the event/action control) in the manual JP1/Automatic Job Management System 3 Messages.