2.5.1 Troubleshooting starting by checking information by using the Web GUI (Management Portal)

The following shows the troubleshooting procedure when the Web GUI (Management Portal) is used to check the information:

1. In the Event Job Retention Details dialog box of the Web GUI (Management Portal), check the following information:

   • Name of a jobnet with start conditions in which a large number of events occurred

   • Execution host name

   For details about the Event Job Retention Details dialog box, see 16.2.8 Event Job Retention Details dialog box in the JP1/Automatic Job Management System 3 Operator's Guide.

2. In the Details on the Retention Status of Jobnets with Start Conditions dialog box of the Web GUI (Management Portal), check the following information:

   • The names of the root jobnets that might have been retained

   • The number of generations of the above root jobnets in Wait for start cond. status

   For details about the Details on the Retention Status of Jobnets with Start Conditions dialog box, see 16.2.7 Details on the Retention Status of Jobnets with Start Conditions dialog box in the JP1/Automatic Job Management System 3 Operator's Guide.

3. Forcibly terminate the jobnet with a start condition identified in step 1 and step 2.

   If the termination is successful, troubleshooting ends here.

   For details about how to forcibly terminate a jobnet with start conditions, see 8.1.1 Stopping a jobnet that is monitoring start conditions in the JP1/Automatic Job Management System 3 Administration Guide.

4. If you could not stop the jobnet in step 3 or could not identify the jobnet name in step 1 and step 2 assume that it will be difficult to restore operational status while JP1/AJS3 is running, and stop the scheduler service.

   For details on how to stop a scheduler service, see 7.5.2 Stopping the scheduler service in the JP1/Automatic Job Management System 3 Administration Guide.

5. On the agent with the problem, execute the jpomanevreset command for the scheduler service you stopped in step 4, and restore the status of the event/action control manager.

   For details about jpomanevreset command, see jpomanevreset in 3. Commands Used for Normal Operations in the manual JP1/Automatic Job Management System 3 Command Reference.

6. When you executed the jpomanevreset command, if you specified an option that retains event job executions, custom event job executions and start conditions as is, correct the problem that caused a large number of unexpected events to occur in a specific jobnet with start conditions on the agent host.

7. Start the scheduler service you stopped in step 4.

   For details about how to start a scheduler service, see 7.5.1 Starting the scheduler service in the JP1/Automatic Job Management System 3 Administration Guide.

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