10.3.1 Data to be collected (in Windows)
This subsection describes the data to be collected in Windows when an error has occurred.
The data collection tool (jegn_log.bat command) classifies the target folders and files for data collection into primary data and secondary data categories and then stores the collected data directly under the specified data storage folder.
The following tables show the organization of folders for the data that is stored directly under the data storage folder and their contents.
Folder name |
Type |
Data that is stored |
---|---|---|
data-storage-folder\jp1_default\eg4nnmi_1st\oslog |
Primary data |
OS log information |
data-storage-folder\jp1_default\eg4nnmi_1st\spool |
Integrated trace log |
|
data-storage-folder\jp1_default\eg4nnmi_1st\eg4nnmi |
Information about JP1/IM - EG for NNMi |
|
data-storage-folder\jp1_default\eg4nnmi_1st\base |
Information about JP1/Base |
|
data-storage-folder\jp1_default\eg4nnmi_1st\ucpsb |
Information about Web server |
|
data-storage-folder\jp1_default\eg4nnmi_2nd\oslog |
Secondary data |
OS log information |
data-storage-folder\jp1_default\eg4nnmi_2nd\base |
Information about JP1/Base |
Folder name |
Type |
Data that is stored |
---|---|---|
data-storage-folder\logical-host-name\eg4nnmi_1st\oslog |
Primary data |
OS log information |
data-storage-folder\logical-host-name\eg4nnmi_1st\eg4nnmi |
Information about JP1/IM - EG for NNMi |
|
data-storage-folder\logical-host-name\eg4nnmi_1st\base |
Information about JP1/Base |
|
data-storage-folder\logical-host-name\eg4nnmi_1st\ucpsb |
Information about Web server |
|
data-storage-folder\logical-host-name\eg4nnmi_2nd\oslog |
Secondary data |
OS log information |
data-storage-folder\logical-host-name\eg4nnmi_2nd\base |
Information about JP1/Base |
For details about the jegn_log.bat command, see jegn_log.bat (Windows only) in 7. Commands.
Cautions to be taken when using the data collection tool
-
If you execute the data collection tool, the system information on the machine may not have been collected when execution of the data collection tool is completed. This is because the process that internally collects the OS information has not been completed, even though execution of the data collection tool has been completed.After ensuring that execution of msinfo32.exe has been completed from the Processes tab or the Details tab, by starting the Task Manager,perform operations such as compressing the collected data by using a compression tool, or moving or deleting the collected data.
-
If there is a Windows event in the Windows event log in which the message format provided by the event log-issuing product and the number of padded characters do not match, an application error might occur during execution of the data collection tool. This is not a problem because the data is collected even in such cases.
When this problem occurs, a dialog box is displayed, and execution of the data collection tool might stop (the tool restarts when you respond to the dialog box). If you want to disable the display of the dialog box, execute the following procedure:
-
Click the Start menu and enter gpedit.msc in Search for Program and File or Run.
-
Local group policy data editor appears. Select Local computer policy, Computer composition, Management template, Windows component, and then Windows error report in the tree on the left-hand side.
-
In Settings on the right-hand side, select Effective in Do not display the user interface in which a severe error occurred, and click the OK button.
-
- Organization of this subsection
(1) OS log information
This subsection describes the OS log information that needs to be collected when an error has occurred. You can use the data collection tool (jegn_log.bat command) to collect the OS log information. The tables below list and describe the OS log information that can be collected by the data collection tool.
In the tables, the File name column shows the name of the file at the storage location after data has been collected by the data collection tool.
Type of information |
Data that is collected |
File name |
---|---|---|
Data collection date and time |
|
date.log |
Log files for Hitachi Integrated Installer |
Files under Windows-installation-folder\Temp\HCDINST\ |
Copies of the files at the left |
Host name settings set in the computer |
system-root-folder\system32\drivers\etc\hosts |
hosts |
Service port settings set in the computer |
system-root-folder\system32\drivers\etc\services |
services |
NIC installation status |
Execution result of ipconfig /all |
ipconfig.log |
List of started services |
Execution result of net start |
netstart.log |
Network statistical information |
Execution result of netstat -nao |
netstat.log |
Environment variables for the computer |
Execution result of set |
set.log |
System information for the computer |
Execution result of msinfo32 /report file-name |
msinfo32.log |
Registry information |
Result of collection by the reg command of the contents of the HKEY_LOCAL_MACHINE\SOFTWARE\HITACHI or HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\HITACHI registry |
hitachi_reg.txt |
ON/OFF information for the media sense function |
Result of collection by the reg command of the contents of the HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\DisableDHCPMediaSense registry |
DisableDHCPMediaSense_reg.txt |
JP1/Base access permission information (installation folder) |
Execution result of cacls Base-path |
cacls_jp1base.log |
JP1/Base access permission information (log folder) |
Execution result of cacls Base-path\log |
cacls_jp1base_log.log |
JP1/Base access permission information (command execution log folder) |
Execution result of cacls Base-path\log\COMMAND |
cacls_jp1base_log_COMMAND.log |
JP1/Base access permission information (event database folder) |
Execution result of cacls Base-path\sys |
cacls_jp1base_sys.log |
Execution result of cacls Base-path\sys\event |
cacls_jp1base_sys_event.log |
|
Execution result of cacls Base-path\sys\event\servers |
cacls_jp1base_sys_event_servers.log |
|
Execution result of cacls Base-path\sys\event\servers\default |
cacls_jp1base_sys_event_servers_default.log |
|
JP1/IM - EG for NNMi access permission information (installation folder) |
Execution result of cacls EG-for-NNMi-path |
cacls_jp1eg4nnmi.log |
JP1/IM - EG for NNMi access permission information (log folder) |
Execution result of cacls EG-for-NNMi-path\log |
cacls_jp1eg4nnmi_log.log |
List of JP1/Base files |
Execution result of dir Base-path /s |
dir_jp1base.log |
List of JP1/IM - EG for NNMi files |
Execution result of dir EG-for-NNMi-path /s |
dir_jp1eg4nnmi.log |
Host name for resolving the network address |
Execution result of jbsgethostbyname |
|
Health check |
Execution result of jbshcstatus -debug -a |
|
Event service's process activity status |
Execution result of jevstat |
|
Process activity status (JP1/Base) |
Execution result of jbs_spmd_status |
|
Process activity status (JP1/IM - EG for NNMi) |
Execution result of jegn_spmd_status |
|
jp1hosts2 information registered on the host |
Execution result of jbshosts2export |
|
Execution result of the data collection command |
Execution result of the jegn_log.bat command |
jegn_log_result.log |
Library information for product information acquisition and logs |
Files under <%SystemDrive%>\Program Files(x86)\Hitachi\jp1common\jp1imegn\ |
Copies of the files at the left |
JP1/Base access permission information (ALLUSERSPROFILE folder) |
Execution result of cacls <%ALLUSERSPROFILE%>\Hitachi\jp1\jp1_default\JP1Base\log |
cacls_programdata_jp1base_log.log |
List of JP1/Base files (ALLUSERSPROFILE folder) |
Execution result of dir <%ALLUSERSPROFILE%>\Hitachi\jp1\jp1_default\JP1Base /s |
dir_programdata_jp1base.log |
Type of information |
Data that is collected |
File name |
---|---|---|
Data collection date and time |
|
date.log |
Windows event log |
|
|
Crash dump# |
user-specified-folder\user.dmp |
user.dmp |
Dr. Watson log# |
user-specified-folder\drwtsn32.log |
drwtsn32.log |
Type of information |
Data that is collected |
File name |
---|---|---|
Data collection date and time |
|
date.log |
JP1/Base access permission information (shared folder) |
Execution result of cacls shared-folder\JP1Base |
cacls_jp1base.log |
JP1/Base access permission information (log folder) |
Execution result of cacls shared-folder\JP1Base\log |
cacls_jp1base_log.log |
JP1/Base access permission information (command execution log folder) |
Execution result of cacls shared-folder\JP1Base\log\COMMAND |
cacls_jp1base_log_COMMAND.log |
JP1/Base access permission information (event database folder) |
Execution result of cacls shared-folder\JP1Base\event |
cacls_jp1base_event.log |
JP1/IM - EG for NNMi access permission information (shared folder) |
Execution result of cacls shared-folder\JP1EG4NNMI |
cacls_jp1eg4nnmi.log |
JP1/IM - EG for NNMi access permission information (log folder) |
Execution result of cacls shared-folder\JP1EG4NNMI\log |
cacls_jp1eg4nnmi_log.log |
List of JP1/Base files |
Execution result of dir shared-folder\JP1Base /s |
dir_logical-host-name_jp1base.log |
List of JP1/IM - EG for NNMi files |
Execution result of dir shared-folder\JP1EG4NNMI /s |
dir_logical-host-name_jp1eg4nnmi.log |
Host name for resolving the network address |
Execution result of jbsgethostbyname logical-host-name |
|
Event service's process activity status |
Execution result of jevstat logical-host-name |
|
Health check |
Execution result of jbshcstatus -debug -a -h logical-host-name |
|
Process activity status (JP1/Base) |
Execution result of jbs_spmd_status -h logical-host-name |
|
Process activity status (JP1/IM - EG for NNMi) |
Execution result of jegn_spmd_status -h logical-host-name |
|
jp1hosts2 information registered on the host |
Execution result of jbshosts2export -h logical-host-name |
|
JP1/Base access permission information (ALLUSERSPROFILE folder) |
Execution result of cacls <%ALLUSERSPROFILE%>\Hitachi\jp1\logical-host-name\JP1Base\log |
cacls_programdata_jp1base_log.log |
List of JP1/Base files (ALLUSERSPROFILE folder) |
Execution result of dir <%ALLUSERSPROFILE%>\Hitachi\jp1\logical-host-name\JP1Base /s |
dir_programdata_jp1base.log |
Type of information |
Data that is collected |
File name |
---|---|---|
Data collection date and time |
|
date.log |
(2) Integrated trace log
You can use the data collection tool (jegn_log.bat command) to collect the integrated trace log. The table below shows the integrated trace log that can be collected by the data collection tool.
In the table, the File name column shows the name of the file at the storage location after data has been collected by the data collection tool.
Type of information |
Data that is collected |
File name |
---|---|---|
Integrated trace log |
system-drive:ProgramFiles(x86)\Hitachi\HNTRLib2\spool |
The following file by default: hntr2[1|2|3|4].log |
(3) Information about JP1/IM - EG for NNMi
This subsection describes the information about JP1/IM - EG for NNMi that needs to be collected when an error has occurred. You can use the data collection tool (jegn_log.bat command) to collect the information about JP1/IM - EG for NNMi. The tables below list and describe the information about JP1/IM - EG for NNMi that can be collected by the data collection tool.
In the tables, the File name column shows the name of the file at the storage location after data has been collected by the data collection tool.
Type of information |
Data that is collected |
File name |
|
---|---|---|---|
Patch application history |
EG-for-NNMi-path\PATCHLOG.TXT |
Patchlog_jp1eg4nnmi.txt |
|
Model name and version information |
EG-for-NNMi-path\Version.txt |
Version.txt |
|
License type and expiration date |
EG-for-NNMi-path\ProductInfo.txt |
ProductInfo.txt |
|
Configuration and definition files |
Files under EG-for-NNMi-path\conf\ |
Copies of the files at the left |
|
Log files |
Operating log information for JP1/IM - EG for NNMi |
Files under EG-for-NNMi-path\log\ |
Copies of the files at the left |
Communication log information for JP1/IM - EG for NNMi |
Files under EG-for-NNMi-path\lib\uCPSB\CC\client\logs\ |
Copies of the files at the left |
|
Forwarding filter definition files |
Files under EG-for-NNMi-path\dat\ |
Copies of the files at the left |
Type of information |
Data that is collected |
File name |
---|---|---|
Configuration and definition files |
Files under shared-folder\JP1EG4NNMI\conf\ |
Copies of the files at the left |
Log files |
Files under shared-folder\JP1EG4NNMI\log\ |
Copies of the files at the left |
Forwarding filter definition files |
Files under shared-folder\JP1EG4NNMI\dat\ |
Copies of the files at the left |
(4) Information about JP1/Base
This subsection describes the information about JP1/Base that needs to be collected when an error has occurred.
Collect JP1/Base information using the JP1/Base data collection tool (jbs_log.bat command). For details about how to use the JP1/Base data collection tool, see the JP1/Base User's Guide.
You can use the data collection tool (jegn_log.bat command) to collect the information about JP1/Base.
The tables below list and describe the information about JP1/Base that can be collected by the data collection tool.
In the tables, the File name column shows the name of the file at the storage location after data has been collected by the data collection tool.
Type of information |
Data that is collected |
File name |
---|---|---|
Patch information |
Base-path\PatchLog.txt |
Patchlog_jp1base.txt |
Model name and version information |
Base-path\Version.txt |
Version.txt |
License type and expiration date |
Base-path\ProductInfo.txt |
ProductInfo.txt |
Configuration and definition files |
Files under Base-path\conf\ |
Copies of the files at the left |
Common definition information |
Files under Base-path\default\ |
Copies of the files at the left |
Log files |
Files under Base-path\log\ |
All files under the folder at the left except COMMAND |
Plug-in service configuration files |
Files under Base-path\plugin\conf\ |
Copies of the files at the left |
Log and temporary files |
Files under Base-path\sys\tmp\event\ |
Copies of the files at the left |
Log files (ALLUSERSPROFILE folder) |
Files under <%ALLUSERSPROFILE%>\Hitachi\jp1\jp1_default\JP1Base\log\ |
Copies of the files at the left |
Type of information |
Data that is collected |
File name |
---|---|---|
Command execution log files |
Files under Base-path\log\COMMAND\ |
Copies of the files at the left |
Event database |
Files under Base-path\sys\event\servers\default\ |
Copies of the files at the left |
Type of information |
Data that is collected |
File name |
---|---|---|
Configuration and definition files |
Files under shared-folder\JP1Base\conf\ |
Copies of the files at the left |
Log files |
Files under shared-folder\JP1Base\log\ |
All files under the folder at the left except COMMAND |
Event server settings |
shared-folder\JP1Base\event |
All files under the folder at the left except IMEvent*.* |
Log files (ALLUSERSPROFILE folder) |
Files under <%ALLUSERSPROFILE%>\Hitachi\jp1\logical-host-name\JP1Base\log\ |
Copies of the files at the left |
Type of information |
Data that is collected |
File name |
---|---|---|
Command execution log files |
Files under shared-folder\JP1Base\log\COMMAND\ |
Copies of the files at the left |
Event database |
shared-folder\JP1Base\event |
IMEvent*.* |
(5) Information about the operation
You need the following information about the operation at the time the error occurred:
-
Details of the operation (at the time of the error and before and after the error occurred)
-
Time the error occurred
-
Machine configuration (OS version, host name, JP1/IM - EG for NNMi system configuration)
-
Repeatability