Hitachi

JP1 Version 13 JP1/Integrated Management 3 - Manager Messages


KNBC10005-E

Failed to start a service. (service key = service-key, host name = host-name, error code = error-code)

Failed to start the service.

S:

Cancels command execution.

O:

Check the following contents and re-execute. If the same message is still displayed, collect the data using the data collection tool and contact the system administrator.

  • Is service definition file or unit definition file placed in the correct path as shown below?

    - Service definition file

    Physical host: Agent-path\bin\service-name.xml

    Logical host: installation-folder\jp1ima\bin\service-name_logical-host-name.xml

    - Unit definition file

    Physical host: /usr/lib/systemd/system/service-name.service

    Logical host: /usr/lib/systemd/system/service-name_logical-host-name.service

  • Check whether service definition file or unit definition file is written correctly. (If service definition file or unit definition file is edited, check the difference before and after editing.)

  • Check that alert configuration file is written correctly. (If alert configuration file is edited, check the difference before and after editing.)