11.5.4 Troubleshooting (Azure linkage tool (JP1/IM REST compatible version))

1

invalid eventconf json file.

• "Eventconf.json" does not exist in Blob Storage that was setup in the environment variable.

• The content of "eventocnf.json" is incorrect. (Incorrect format, etc.)

• Blob Storage that are setup in environment variable cannot be accessed.

• Setup in Blob Storage of the environment variable is invalid.

• Check the details of "eventconf.json" setup in 11.4.2(3)(a) Event definition file (eventconf.json).

• Confirm setup of Blob Storage created in 11.4.2(1)(e) Create Azure Blob Storage.

• Check setup value of "BLOB_STORAGE_CONNECTION_STRING" and "BLOB_STORAGE_CONTAINER" in 11.5.2(3)(d) Setup of Application environment-variables.

2

invalid eventignore json file.

• "Eventignore.json" does not exist in Blob Storage that was setup in the environment variable.

• The content of "eventignore.json" is incorrect. (Incorrect format, etc.)

• Check the details of "eventignore.json" setup in 11.4.2(3)(b) Event exclusion file (eventignore.json).

3

invalid eventexattrs json file.

• "Eventexattrs.json" does not exist in Blob Storage that was Setup in the environment variable.

• The content of "eventexattrs.json" is incorrect. (Incorrect format, etc.)

• Check the details of the "eventexattrs.json" setup in 11.4.2(3)(c) Event extended attributes definition file (eventexattrs.json).

4

failed to regist Service Bus Queue.

• Cannot connect to Service Bus Queue that setup in the environment variable.

• The event data cannot be added in Service Bus Queue of setup to the environment variable.

• Check setup of Service Bus Queue created in 11.4.2(1)(f) Create Service Bus Queue.

• Check setup value of "SERVICE_BUS_CONNECTION_STRING" and "SERVICE_BUS_QUEUE_NAME" in 11.5.2(3)(d) Setup of Application environment-variables.

1

failed to regist jp1 event.

• Communication (REST) from the event information sending function (AzureFunctions) to JP1/IM is not possible.

• Cannot Login JP1/IM.

• Make sure that JP1/IM is running.

• Make sure that Intelligent Integrated Management Base of JP1/IM is set to Enable.

• Check that communication (REST) from the event information sending function (AzureFunctions) to JP1/IM is possible.

• Check the details of "IM2_REST_BASE_URL", "IM2_REST_LOGIN_USER", and "IM2_REST_LOGIN_PASSWORD" in 11.5.2(3)(d) Setup of Application environment-variables.

2

failed to logout JP1/IM.

• Cannot Login from JP1/IM.

• Check Status of JP1/IM.