11.4.5 Troubleshooting (Azure linkage tool (JP1 event register command supported version)

1

invalid eventconf json file.

• "Eventconf.json" does not exist in Blob Storage setup by the environment variable.

• The content of "eventocnf.json" is incorrect. (Incorrect format, etc.)

• Blob Storage setup by environment-variable cannot be accessed.

• Setup in Blob Storage of the environment variable is invalid.

• Check the details of "eventconf.json" setup in 11.4.2(3)(a) Event definition file (eventconf.json).

• Confirm setup of Blob Storage created in 11.4.2(1)(e) Create Azure Blob Storage.

• Check setup value of "BLOB_STORAGE_CONNECTION_STRING" and "BLOB_STORAGE_CONTAINER" in 11.4.2(3)(d) Setup of Application environment-variables.

2

invalid eventignore json file.

• "Eventignore.json" does not exist in Blob Storage setup by the environment variable.

• The content of "eventignore.json" is incorrect. (Incorrect format, etc.)

• Check the details of "eventignore.json" setup in 11.4.2(3)(b) Event exclusion file (eventignore.json).

3

invalid eventexattrs json file.

• "Eventexattrs.json" does not exist in Blob Storage setup by the environment variable.

• The content of "eventexattrs.json" is incorrect. (Incorrect format, etc.)

• Check the details of the "eventexattrs.json" setup in 11.4.2(3)(c) Event extended attributes definition file (eventexattrs.json).

4

failed to regist Service Bus Queue.

• Cannot connect to Service Bus Queue setup the environment variable.

• The event data cannot be added in Service Bus Queue setup to the environment variable.

• Check setup of Service Bus Queue created in 11.4.2(1)(f) Create Service Bus Queue.

• Check setup value of "SERVICE_BUS_CONNECTION_STRING" and "SERVICE_BUS_QUEUE_NAME" in 11.4.2(3)(d) Setup of Application environment-variables.

1

invalid logging conf file.

• "Logging.conf" cannot be read.

• The content of "logging.conf" is incorrect.

Check the details of 11.4.2(4)(b) Log configuration file (logging.conf).

2

invalid BASE_DIR.(Log_info)

• The install directory for JP1/Base defined in the literal definition cannot be found.

Check setup value of "BASE_DIR" in 11.4.2(4)(a) Constant-definition (const.py).

3

failed to get service bus connection string.

• Cannot connect to Service Bus.

Check setup value of "CLIENT_ID", "CLIENT_SECRET", "TENANT_ID", "VAULT_URL", and "SERVICE_BUS_CONNECTION_STRING_SECRET_NAME" in 11.4.2(4)(a) Constant-definition (const.py).

4

failed to regist jp1 event.(JP1_event_info)

• Communication (REST) from the event information sending function (AzureFunctions) to JP1/IM is not possible.

• Cannot Login JP1/IM.

Make sure that JP1/Base is installed correctly.

5

ServiceBusQueue message is locked by other process.

• Service Bus Message cannot be read.

Because it is locked by another process, re-execute to send JP1 event data of Azure linkage tool (JP1 event register command supported version).