1.3.1 Notes on JP1/IM - View

• Operations from the keyboard are guaranteed only for the keyboard shortcuts that are explicitly displayed in windows. Whenever possible, use the mouse to perform operations in windows.

• JP1/IM - View does not redraw any windows while it is querying JP1/IM - Manager. If a window is moved or is behind another window, the information displayed in the window might become temporarily garbled. However, the window will be redrawn correctly when the query is completed.

• Multibyte characters and specific character codes may be displayed incorrectly or may not be handled as the indicated characters or as character codes. For the specific character codes, see Table 1-1 Character codes that might be handled incorrectly.

  

  Table 1‒1: Character codes that might be handled incorrectly

  Code	Value	Description
  00	NUL	NULl (null character)
  01	SOH	Start Of Heading
  02	STX	Start of TeXt
  03	ETX	End of TeXt
  04	EOT	End Of Transmission
  05	ENQ	ENQuiry
  06	ACK	ACKnowledge
  07	BEL	BELl
  08	BS	Back Space
  09	HT	Horizontal Tabulation
  0A	LF	Line Feed
  0B	VT	Vertical Tabulation
  0C	FF	Form Feed
  0D	CR	Carriage Return
  0E	SO	Shift Out
  0F	SI	Shift In
  10	DLE	Data Link Escape
  11	DC1	Device Control 1
  12	DC2	Device Control 2
  13	DC3	Device Control 3
  14	DC4	Device Control 4
  15	NAK	Negative AcKnowledge
  16	SYN	SYNchronous idle
  17	ETB	End of Transmission Block
  18	CAN	CANcel
  19	EM	End of Medium
  1A	SUB	SUBstitute
  1B	ESC	ESCape
  1C	FS	File Separator
  1D	GS	Group Separator
  1E	RS	Record Separator
  1F	US	Unit Separator
  7F	DEL	DELete
  80	PAD	PADding character
  81	HOP	High Octet Preset
  82	BPH	Break Permitted Here
  83	NBH	No Break Here
  84	IND	INDex
  85	NEL	NExt Line
  86	SSA	Start of Selected Area
  87	ESA	End of Selected Area
  88	HTS	Horizontal Tabulation Set
  89	HTJ	Horizontal Tabulation with Justification
  8A	VTS	Vertical Tabulation Set
  8B	PLD	Partial Line Down
  8C	PLU	Partial Line Up
  8D	RI	Reverse line feed
  8E	SS2	Single Shift 2
  8F	SS3	Single Shift 3
  90	DCS	Device Control String
  91	PU1	Private Use 1
  92	PU2	Private Use 2
  93	STS	Set Transmit State
  94	CCH	Cancel CHaracter
  95	MW	Message Waiting
  96	SPA	Start of Protected Area
  97	EPA	End of Protected Area
  98	SOS	Start Of String
  99	SGCI	Single Graphic Character Introducer
  9A	SCI	Single Character Introducer
  9B	CSI	Control Sequence Introducer
  9C	ST	String Terminator
  9D	OSC	Operating System Command
  9E	PM	Privacy Message
  9F	APC	Application Program Command

• When an attempt is made to open the JP1/IM - View Help from the Start menu, the HTML Help might be displayed in a Web browser that is already open.

• Before restarting a connected host (JP1/IM - Manager), make sure that JP1/IM - View is disconnected from the host. The user can log in again to JP1/IM - View when the host is restarted.

• On rare occasions, the window display might be garbled when an operation is performed in the window. Performing the operation again might correct the problem.

• If a command that outputs large amounts of data is executed from the Execute Command window or by an automated action, output of data from the next command might be delayed.

• Positioning the mouse pointer at a toolbar button of the [Event Console] window displayed behind the [Tool Launcher],[Execute Command], or [List of Action Results] window in order to display ToolTip text may bring the [Event Console] window to the front. To bring the [Tool Launcher], [Execute Command], or [List of Action Results] window to the front, click the corresponding taskbar button.

• The following operations may cause CPU utilization rise to 100%, therefore taking a few minutes before a reply is returned.

  • Entering a long string in the text box of each configuration window, and pressing [Home] key or [End] key.

  • Entering a long string in the text box of each configuration window, and click the left button of the mouse in the text box in a short interval.

• If it takes a long time to start the event console service due to such reasons as system load, and if the limits are exceeded in terms of the number of retries and interval of retries when connecting the Event Flow Control Service and the Event Console Service, the past events are no longer displayed in [Monitor Events] page and [Severe Events] page when JP1/IM - View is connected. Restart the Event Console Service, and ensure that "KAVB4754-l Event Console Server was connected." has been output to the integrated trace log, and then restart JP1/IM - View.

• JP1/IM - View does not support characters in the JIS level-3 and level-4 kanji sets. These characters are corrupted in JP1/IM - View. Therefore, if they are used, JP1/IM - View might be unable to operate correctly.

• Characters entered in JP1/IM - View windows are converted to UTF-8 format, in which zenkaku characters are represented by three or four bytes. Keep this in mind when entering zenkaku characters.

• Do not use any environment-dependent character for definitions configured by JP1/IM -View. Such a character might cause character corruption.

• Depending on the environment, window components such as buttons and menus may not be drawn correctly. If they are not drawn correctly, perform the following operations:

  • Resize the window.

  • Minimize the window, and then restore it to its previous size.

  • Close the window, and then re-open it.

  • Terminate (log out from) JP1/IM - View, and then log in again.

  If JP1/IM - View becomes inoperable, close and restart the next viewer running from the [Applications] tab or [Process] tab of Task Manager.

  • [JP1 Central Console]

  • [JP1 Central Scope], or [Trre View]

  • [JP1 Configuration]

• When the JP1/IM - View taskbar button is displayed in the taskbar, the JP1/IM - View window may not be displayed in the following cases:

  • When the virtual window configuration^# is used, JP1/IM - View is terminated while a window area in which JP1/IM - View is not displayed is displayed.

    #: A configuration providing an in-memory desktop that is wider than the displayable area and that is divided into areas, each of which can be displayed as a single desktop. This configuration is also referred to as a "virtual desktop."

  If the window does not appear, press [Alt+Tab] a few times to select JP1/IM - View, and use any of the following operations to restore the window display:

  • In the taskbar, choose [Cascade] to display all windows in the cascaded format. Then, move and resize the JP1/IM - View window and other windows.

  • In the taskbar, choose [Tile windows horizontally] to display all windows one above the other. Then, move and resize the JP1/IM - View window and other windows.

  • In the taskbar, choose [Tile windows vertically] to display all windows side by side. Then, move and resize the JP1/IM - View window and other windows.

  • From the context menu of JP1/IM - View, choose [Move]. Then, use the cursor keys to move the window (or its frame) to the desired location, and press the [Return] key to fix it there.

  • From the context menu of JP1/IM - View, choose [Maximize] to maximize the window. With the window maximized, log out and log in again. Then, move and resize the window.

• Do not use Fast User Switching to run JP1/IM - View programs as multiple users at the same time.

• When you use the Web page call definition file from Tool Launcher to call a Web page for a different product, if the called Web page is in a different zone, the page might open in a different window for security reasons.To prevent a called Web page from opening in a different window, you must perform the following:

  • Register URL described in WWW page call definition file on the trusted site.

  • Disable protected mode in the security level for this trusted sites zone (default).

• In order for JP1/IM - View to run normally, the corresponding DLL and OS-standard DLLs are required. If another product injects a DLL into a JP1/IM - View process, it will affect the behavior of JP1/IM - View. This might lead to unstable operation or prevent JP1/IM - View from starting. If this problem occurs, to identify the cause, you can ask the customer to confirm whether the same problem occurs when no other products are installed. If the customer cannot verify that a DLL being injected by another product is not the cause of the problem, Hitachi might not be able to provide normal support service.

• Before changing the desktop theme or color scheme, be sure to close JP1/IM - View, which is activated first.

• Depending on the desktop theme or color scheme being used, the screen might be difficult to read.

• Depending on the desktop theme or color scheme, some deactivated display items might appear to be active, but still they cannot be operated.

• For DPI scaling, specify 100% (96 DPI) for the font size to be used in windows.

  If the font size is not 100% (96 DPI), windows might not be displayed correctly.

  If DPI scaling is increased, the labels for JP1/IM - View windows might be displayed as "..." and the full text might not be displayed. Note, however, that this is an operating system setting, and some values may differ according to the version of the operating system you are using.

• The minimum screen resolution required for using IM - View is 1024 x 768 pixels. If the screen resolution is smaller than 1024 x 768 pixels, the IM - View screen cannot be fully displayed.Note that this minimum resolution does not include the width of the taskbar.

• If UAC (User Account Control) is enabled, when an administrator or standard user starts and uses JP1/IM - View to save displayed events, UAC redirects the file containing the data to a user-dependent virtual folder. The destination folders are as follows:

  When redirected to %ProgramFiles%

  %LocalAppData%\VirtualStore\Program Files

  (The default folder is <system-drive>:\Users\<OS-user-name>\AppData\Local\VirtualStore\ProgramFiles)

  When redirected to %WINDIR%

  %LocalAppData%\VirtualStore\Windows

  (The default folder is <system-drive>:\Users\<OS-user-name>\AppData\Local\VirtualStore\Windos)

  When the displayed events are saved, the reply message (KAVB0321-Q or KAVB0322-Q) that appears contains the file name path that was specified before the redirection was performed.

• About the icons displayed in the [Visual Monitoring] window

  The icons in the [Visual Monitoring] window are associated with monitoring nodes in the monitoring tree. However, a monitoring tree that is different from the one that was used when the [Visual Monitoring] window was created may be updated using the central scope. If such an update has been made, the icons displayed in the [Visual Monitoring] window may not be associated with monitoring nodes as intended.

  If the association between the icons and the monitoring nodes has been changed incorrectly, acquire the monitoring tree in the central scope, and re-edit the monitoring tree in the [Visual Monitoring] window.

• The displayed menu doesn't disappear by moving the focus on another window or clicking the title bar in the window where the menu is displayed.

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