12.3.1 Information about JP1/IM - Manager
- Organization of this subsection
(1) In Windows
(a) OS system information
You need to collect the OS-related information listed in the table below. These types of information can be collected using data collection tools.
The two data collection tools (the jim_log.bat command and the jcoview_log.bat command) collect different types of data. When the jim_log.bat command is executed, all of the data listed in the table below is collected. The data that can be collected by executing the jcoview_log.bat command is indicated in the far-right column.
Information type |
Collected data |
File name#1 |
View |
---|---|---|---|
Data collection date/time |
|
date.log |
Y |
Hitachi integrated installer log file |
Files under Windows-installation-folder\Temp\HCDINST\ |
Copies of the files indicated at left |
Y |
JP1/IM - Manager installation/uninstallation log file |
Windows-installation-folder\Temp\HITACHI_JP1_INST_LOG\jp1imm_inst{1|2|3|4|5}.log |
jp1imm_inst{1|2|3|4|5}.log |
Δ |
JP1/IM - View installation/uninstallation log file |
Windows-installation-folder\Temp\HITACHI_JP1_INST_LOG\jp1coview_inst{1|2|3|4|5}.log |
jp1coview_inst{1|2|3|4|5}.log |
Y |
JP1/Base installation/uninstallation log file |
Windows-installation-folder\Temp\HITACHI_JP1_INST_LOG\jp1base_inst{1|2|3|4|5}.log |
jp1base_inst{1|2|3|4|5}.log |
Δ |
Product information log file |
Files under Windows-installation-folder\Temp\jp1common\ |
Copies of the files indicated at left |
Y |
Host name settings that are set in the machine |
system-root-folder\system32\drivers\etc\hosts |
Hosts |
Y |
Service port settings that are set in the machine |
system-root-folder\system32\drivers\etc\services |
Services |
Y |
NIC installation status |
ipconfig /all execution result |
ipconfig.log |
Y |
Startup service list |
net start execution result |
netstart.log |
Y |
Network statistical information |
netstat -nao execution result |
netstat.log |
Y |
Machine's environment variable |
set execution result |
set.log |
Y |
Machine's system information |
msinfo32 /report-file-name execution result |
msinfo32.log |
Y |
Registry information |
Content of the registry HKEY_LOCAL_MACHINE\SOFTWARE\HITACHI or HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\HITACHI collected by the reg command |
hitachi_reg.txt |
Y |
Product information file |
Files under system-drive:Program Files\HITACHI\jp1common\ |
Copies of the files indicated at left |
Y |
JP1/IM - Manager installation information |
system-drive:Program Files\InstallShield Installation Information\setup.ini |
imm_setup.ini |
Δ |
JP1/IM - Manager installation log file |
system-drive:Program Files\InstallShield Installation Information\setup.ilg |
imm_setup.ilg |
Δ |
JP1/Base installation information |
system-drive:Program Files\InstallShield Installation Information\setup.ini |
base_setup.ini |
Δ |
JP1/Base installation log file |
system-drive:Program Files\InstallShield Installation Information\setup.ilg |
base_setup.ilg |
Δ |
JP1/IM - View installation information |
system-drive:Program Files\InstallShield Installation Information\setup.ini |
imv_setup.ini |
Y |
JP1/IM - View installation log file |
system-drive:Program Files\InstallShield Installation Information\setup.ilg |
imv_setup.ilg |
Y |
JP1/Base access permission information (installation folder) |
cacls Base-path execution result |
cacls_jp1base.log |
Δ |
cacls shared-folder\JP1Base execution result#2 |
cacls_jp1base.log |
-- |
|
JP1/Base access permission information (log folder) |
cacls Base-path\log execution result |
cacls_jp1base_log.log |
Δ |
cacls shared-folder\JP1Base\log execution result#2 |
cacls_jp1base_log.log |
-- |
|
JP1/Base access permission information (command execution history folder) |
cacls Base-path\log\COMMAND execution result |
cacls_jp1base_log_COMMAND.log |
Δ |
cacls shared-folder\JP1Base\log\COMMAND execution result#2 |
cacls_jp1base_log_COMMAND.log |
-- |
|
JP1/Base access permission information (event database folder) |
cacls Base-path\sys execution result |
cacls_jp1base_sys.log |
Δ |
JP1/Base access permission information (event database folder) |
cacls Base-path\sys\event execution result |
cacls_jp1base_sys_event.log |
Δ |
cacls shared-folder\JP1Base\event execution result#2 |
cacls_jp1base_event.log |
-- |
|
JP1/Base access permission information (event database folder) |
cacls Base-path\sys\event\servers execution result |
cacls_jp1base_sys_event_servers.log |
Δ |
JP1/Base access permission information (event database folder) |
cacls Base-path\sys\event\servers\default execution result |
cacls_jp1base_sys_event_servers_default.log |
Δ |
JP1/IM - Manager (Central Console) access permission information (installation folder) |
cacls Console-path execution result |
cacls_jp1cons.log |
Δ |
cacls shared-folder\JP1Cons execution result#2 |
cacls_jp1cons.log |
-- |
|
JP1/IM - Manager (Central Console) access permission information (log folder) |
cacls Console-path\log execution result |
cacls_jp1cons_log.log |
Δ |
cacls shared-folder\JP1Cons\log execution result#2 |
cacls_jp1cons_log.log |
-- |
|
JP1/IM - Manager (Central Console) access permission information (correlation history folder) |
cacls Console-path\operation execution result |
cacls_jp1cons_operation.log |
Δ |
cacls shared-folder\JP1Cons\operation execution result#2 |
cacls_jp1cons_operation.log |
-- |
|
JP1/IM - Manager (Central Console) access permission information (correlation event generation history folder) |
cacls Console-path\operation\evgen execution result |
cacls_jp1cons_operation_evgen.log |
Δ |
cacls shared-folder\JP1Cons\operation\evgen execution result#2 |
cacls_jp1cons_operation_evgen.log |
-- |
|
JP1/IM - Manager (Central Console) access permission information (common exclusion history folder) |
cacls Console-path\operation\comexclude execution result |
cacls_jp1cons_operation_comexclude.log |
Δ |
JP1/IM - View access permission information (installation folder) |
cacls View-path execution result |
cacls_jp1coview.log |
Y |
JP1/IM - View access permission information (log folder) |
cacls system-drive:\ProgramData\Hitachi\jp1\jp1_default\JP1CoView\log execution result |
cacls_programdata_jp1coview_log.log |
Y |
JP1/IM - Manager access permission information (installation folder) |
cacls Manager-path execution result |
cacls_jp1imm.log |
Δ |
JP1/IM - Manager access permission information (log folder) |
cacls Manager-path\log execution result |
cacls_jp1imm_log.log |
Δ |
JP1/IM - Manager (Central Scope) access permission information (installation folder) |
cacls Scope-path execution result |
cacls_jp1scope.log |
Δ |
cacls shared-folder\JP1Scope execution result#2 |
cacls_jp1scope.log |
-- |
|
JP1/IM - Manager (Central Scope) access permission information (log folder) |
cacls Scope-path\log execution result |
cacls_jp1scope_log.log |
Δ |
cacls shared-folder\JP1Scope\log execution result#2 |
cacls_jp1scope_log.log |
-- |
|
JP1/IM - Manager (Central Scope) access permission information (database folder) |
cacls Scope-path\database execution result |
cacls_jp1scope_database.log |
Δ |
cacls shared-folder\JP1Scope\database execution result#2 |
cacls_jp1scope_database.log |
-- |
|
JP1/IM - Manager (Central Scope) access permission information (database folder) |
cacls Scope-path\database\event execution result |
cacls_jp1scope_database_event.log |
Δ |
cacls shared-folder\JP1Scope\database\event execution result#2 |
cacls_jp1scope_database_event.log |
-- |
|
JP1/IM - Manager (Central Scope) access permission information (database folder) |
cacls Scope-path\database\jcsdb execution result |
cacls_jp1scope_database_jcsdb.log |
Δ |
cacls shared-folder\JP1Scope\database\jcsdb execution result#2 |
cacls_jp1scope_database_jcsdb.log |
-- |
|
JP1/IM - Manager (Central Scope) access permission information (database folder) |
cacls Scope-path\database\jcsdb\event execution result |
cacls_jp1scope_database_jcsdb_event.log |
Δ |
cacls shared-folder\JP1Scope\database\jcsdb\event execution result#2 |
cacls_jp1scope_database_jcsdb_event.log |
-- |
|
JP1/IM - Manager (Central Scope) access permission information (database folder) |
cacls Scope-path\database\jcsdb\pw execution result |
cacls_jp1scope_database_jcsdb_pw.log |
Δ |
cacls shared-folder\JP1Scope\database\jcsdb\pw execution result#2 |
cacls_jp1scope_database_jcsdb_pw.log |
-- |
|
JP1/IM - Manager (Central Scope) access permission information (database folder) |
cacls Scope-path\database\jcsdb\tree execution result |
cacls_jp1scope_database_jcsdb_tree.log |
Δ |
cacls shared-folder\JP1Scope\database\jcsdb\tree execution result#2 |
cacls_jp1scope_database_jcsdb_tree.log |
-- |
|
JP1/IM - Manager (Central Scope) access permission information (database folder) |
cacls Scope-path\database\jcshosts execution result |
cacls_jp1scope_database_jcshosts.log |
Δ |
cacls shared-folder\JP1Scope\database\jcshosts execution result#2 |
cacls_jp1scope_database_jcshosts.log |
-- |
|
JP1/IM - Manager (Intelligent Integrated Management Base) access permission information (log folder) |
cacls Manager-path\log\imdd execution result |
cacls_jp1imm_log_imdd.log |
-- |
cacls shared-folder\log\imdd execution result#2 |
cacls_jp1imm_log_imdd.log |
-- |
|
JP1/IM - Manager (Intelligent Integrated Management Base) access permission information (response action execution history folder) |
cacls Manager-path \log\suggestion execution result |
cacls_jp1imm_log_suggestion.log |
-- |
cacls shared-folder \log\suggestion execution result#2 |
cacls_jp1imm_log_suggestion.log |
-- |
|
Access permission information for the operation log file output destination |
cacls operation-log-output-destination execution result operation-log-output-destination indicates the folder specified in the following common definition: [JP1_DEFAULT\JP1IMM\OPERATION] "LOGFILEDIR" |
cacls_jp1imm_operationlog.log |
Δ |
cacls operation-log-output-destination execution result operation-log-output-destination indicates the folder specified in the following common definition: [logical-host-name\JP1IMM\OPERATION] "LOGFILEDIR" |
cacls_jp1imm_operationlog.log |
-- |
|
JP1/Base file list |
dir Base-path /s execution result |
dir_jp1base.log |
Δ |
dir shared-folder\JP1Base /s execution result#2 |
dir_logical-host-name_jp1base.log |
-- |
|
JP1/IM - Manager (Central Console) file list |
dir Console-path /s execution result |
dir_jp1cons.log |
Δ |
dir shared-folder\JP1Cons /s execution result#2 |
dir_logical-host-name_jp1cons.log |
-- |
|
JP1/IM - View file list |
dir View-path /s execution result |
dir_jp1coview.log |
Y |
Only for Windows dir system-drive:\ProgramData\Hitachi\jp1\jp1_default\JP1CoView /s execution result |
dir_programdata_jp1coview.log |
Y |
|
JP1/IM - Manager file list |
dir Manager-path /s execution result |
dir_jp1imm.log |
Δ |
JP1/IM - Manager (Central Scope) file list |
dir Scope-path /s execution result |
dir_jp1scope.log |
Δ |
dir shared-folder\JP1Scope /s execution result#2 |
dir_logical-host-name_jp1scope.log |
-- |
|
List of files at the operation log output destination |
dir operation-log-output-destination /s execution result operation-log-output-destination indicates the folder specified in the following common definition: [JP1_DEFAULT\JP1IMM\OPERATION] "LOGFILEDIR" |
dir_jp1imm_operationlog.log |
Δ |
dir operation-log-output-destination /s execution result operation-log-output-destination indicates the folder specified in the following common definition: [logical-host-name\JP1IMM\OPERATION] "LOGFILEDIR" |
dir_jp1imm_operationlog.log |
-- |
|
Host name for resolving network address |
jbsgethostbyname execution result |
|
Δ |
jbsgethostbyname logical-host-name execution result#2 |
|
-- |
|
Health check |
jbshcstatus -debbug -a execution result |
|
Δ |
jbshcstatus -debbug -a -h logical-host-name execution result#2 |
|
-- |
|
Process operation status of Event Service |
jevstat execution result |
|
Δ |
|
|
-- |
|
Process operation status of items other than Event Service |
jbs_spmd_status execution result |
|
Δ |
jbs_spmd_status -h logical-host-name execution result#2 |
|
-- |
|
Automated action execution result |
jcashowa execution result#3 |
|
Δ |
jcashowa -h logical-host-name execution result#2, #3 |
|
-- |
|
Automated action status |
jcastatus execution result |
|
Δ |
jcastatus -h logical-host-name execution result#2 |
|
-- |
|
Automated action definition file content |
jcastatus -d execution result |
|
Δ |
jcastatus -d -h logical-host-name execution result#2 |
|
-- |
|
Event Generation Service status |
jcoegsstatus execution result |
|
Δ |
jcoegsstatus -h logical-host-name execution result#2 |
|
-- |
|
Process operation status |
jco_spmd_status execution result |
|
Δ |
jco_spmd_status -h logical-host-name execution result#2 |
|
-- |
|
Results of executing the data collection tool |
jim_log.bat command execution result |
jim_log_result.log |
Y |
JP1/IM - Manager license information |
Trace logs and error logs that are output by the license library (HLICLIB) at installation |
|
-- |
JP1/IM - View license information |
Trace logs and error logs that are output by the license library (HLICLIB) at installation |
|
-- |
Windows event log |
|
|
Y |
jp1hosts2 information registered on the host |
|
|
Δ |
|
|
-- |
|
Media sense functionality's ON/OFF information |
Content of the registry HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\DisableDHCPMediaSense displayed by the reg command |
DisableDHCPMediaSense_reg.txt |
-- |
Server certificate information (CN and SAN settings and expiration dates) |
openssl x509 -noout -in server-certificate-file -subject -dates execution result |
|
-- |
Server certificate and private key compatibility information (modulus) |
|
|
-- |
Intelligent Integrated Management Database Files List |
|
|
-- |
(b) JP1 information
You need to collect the JP1-related information listed in the table below. These types of information can be collected using a data collection tool. If a network connection problem has occurred, you must also collect files from the machine at the connection destination.
The two data collection tools (the jim_log.bat command and the jcoview_log.bat command) collect different types of data. When the jim_log.bat command is executed, all of the data listed in the table below is collected. The data that can be collected by executing the jcoview_log.bat command is indicated in the far-right column.
Information type |
Collected data |
File name#1 |
View |
|
---|---|---|---|---|
Common to JP1/IM and JP1/Base |
Integrated trace log |
system-drive:Program Files\Hitachi\HNTRLib2\spool |
The following files in the default mode: hntr2[1|2|3|4].log |
Y |
JP1/IM - Manager (common to components) |
Patch information |
Manager-path\PATCHLOG.TXT |
Patchlog_jp1imm.txt |
-- |
Model name and version information |
Manager-path\Version.txt |
Version.txt |
-- |
|
License type and expiration date |
Manager-path\ProductInfo.txt |
ProductInfo.txt |
-- |
|
Settings and definition file |
Files under Manager-path\conf\ |
Copies of the files indicated at left |
-- |
|
Log file |
Files under Manager-path\log\ |
Copies of the files indicated at left |
-- |
|
Operation log file |
Files under the folder specified in the following common definition: [JP1_DEFAULT\JP1IMM\OPERATION] "LOGFILEDIR" |
Copies of the files indicated at left |
-- |
|
Files under the folder specified in the following common definition: [logical-host\JP1IMM\OPERATION] "LOGFILEDIR" |
Copies of the files indicated at left |
-- |
||
JP1/IM - Manager (Central Console) |
Settings and definition file |
Files under Console-path\conf\ |
Copies of the files indicated at left |
-- |
Files under shared-folder\JP1Cons\conf\#2 |
Copies of the files indicated at left |
-- |
||
Common definition information |
Files under Console-path\default\ |
Copies of the files indicated at left |
-- |
|
Log file |
Files under Console-path\log\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\JP1Cons\log\#2 |
Copies of the files indicated at left |
-- |
||
File for accumulated response-waiting events#3 |
Files under Console-path\log\response\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\jp1cons\log\response\ |
Copies of the files indicated at left |
-- |
||
Correlation event generation history file |
Files under Console-path\operation\evgen\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\JP1Cons\operation\evgen\#2 |
Copies of the files indicated at left |
-- |
||
Common exclusion history file, and common exclusion-conditions definition history file |
Files under Console-path\operation\comexclude\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\JP1Cons\operation\comexclude\#2 |
Copies of the files indicated at left |
-- |
||
JP1/IM - Manager (Central Scope) |
Settings and definition file |
Files under Scope-path\conf\ |
Copies of the files indicated at left |
-- |
Files under shared-folder\JP1Scope\conf\#2 |
Copies of the files indicated at left |
-- |
||
Common definition information |
Files under Scope-path\default\ |
Copies of the files indicated at left |
-- |
|
Log file |
Files under Scope-path\log\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\JP1Scope\log\#2 |
Copies of the files indicated at left |
-- |
||
Database information |
Files under Scope-path\database\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\JP1Scope\database\#2 |
Copies of the files indicated at left |
-- |
||
JP1/IM - Manager (Intelligent Integrated Management Base) |
Settings and definition file |
Files under Manager-path\conf\imdd\ |
Copies of the files indicated at left |
-- |
Files under shared-folder\jp1imm\conf\imdd\#2 |
Copies of the files indicated at left |
-- |
||
Log file |
Files under Manager-path\log\imdd\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\jp1imm\log\imdd\#2 |
Copies of the files indicated at left |
-- |
||
Plug-in file |
Files under Manager-path\plugin\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\plugin\#2 |
Copies of the files indicated at left |
-- |
||
Response action execution history file |
Files under Manager-path\log\suggestion\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\log\suggestion\#2 |
Copies of the files indicated at left |
-- |
||
JP1/IM - Manager (IM Configuration Management) |
Settings and definition file |
Files under Manager-path\conf\imcf\ |
Copies of the files indicated at left |
-- |
Files under shared-folder\jp1imm\conf\imcf\#2 |
Copies of the files indicated at left |
-- |
||
Common definition information |
Files under Manager-path\system\default\new\imcf\ |
Copies of the files indicated at left |
-- |
|
Log file |
Files under Manager-path\log\imcf\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\jp1imm\log\imcf\#2 |
Copies of the files indicated at left |
-- |
||
JP1/IM - Manager (Intelligent Integrated Management Database)#4 |
Configuration and definition files |
Files under Manager-path\conf\imgndb\ |
Copy file of the file on the left |
-- |
Files under Shared-folder\jp1imm\conf\imgndb\#2 |
Copy file of the file on the left |
-- |
||
Files under Physical-host-Intelligent-Integrated-Management-Database-data-storage-folder\imgndb\
|
Copy file of the file on the left |
-- |
||
Files under Logical-host-Intelligent-Integrated-Management-Database-data-storage-folder\imgndblogical-host-number\
|
Copy file of the file on the left |
-- |
||
Files under Physical-host-Intelligent-Integrated-Management-Database-installation-folder\imgndbbin\promscale\
|
Copy file of the file on the left |
-- |
||
Files under Logical-host-Intelligent-Integrated-Management-Database-Installation-folder\imgndbbinlogical-host-number\promscale\
|
Copy file of the file on the left |
-- |
||
Log Files |
Files under Manager-path\log\imgndb\ |
Copy file of the file on the left |
-- |
|
Files under Shared-folder\jp1imm\log\imgndb\ |
Copy file of the file on the left |
-- |
||
State of the database |
Result of executing the following commands on the physical host (jimgndb_status.txt)
|
Copy file of the file on the left |
-- |
|
Result of executing the following command on the logical host (jimgndb_status.txt)
|
Copy file of the file on the left |
-- |
||
JP1/IM - Agent (JP1/IM - Agent management base) |
Definition file |
Files that need to be collected under Manager-path\conf\imdd\plugin\jp1pccs\ |
|
-- |
Files that need to be collected under Manager-path\conf\imdd\plugin\jp1pccs\user\ |
User-defined Exporter's metric definition-file (metrics_ any Prometheus trend name.conf) |
-- |
||
Files that need to be collected under Manager-path\conf\imdd\imagent\ |
|
-- |
||
Log Files |
Files that need to be collected under Manager-path\conf\imdd\imagent\imbase\ |
JP1/IM - Agent management base (imbase) log |
-- |
|
Files that need to be collected under Manager-path\conf\imdd\imagent\imbaseproxy\ |
JP1/IM - Agent management base (imbaseproxy) log |
-- |
||
Files that need to be collected under Manager-path\conf\imdd\imagent\tools\ |
Logs such as commands |
-- |
||
Files that need to be collected under Manager-path\conf\imdd\jp1pccs\ |
Product plugin Log |
-- |
||
JP1/IM - View |
Patch information |
View-path\Patchlog.txt |
Patchlog_jp1coview.txt |
Y |
Model name and version information |
View-path\Version.txt |
Version.txt |
-- |
|
License type and expiration date |
View-path\ProductInfo.txt |
ProductInfo.txt |
-- |
|
Settings and definition file |
Files under View-path\conf\ |
Copies of the files indicated at left |
Y |
|
Files under system-drive:\ProgramData\Hitachi\jp1\jp1_default\JP1CoView\conf\ |
Copies of the files indicated at left |
Y |
||
Common definition information |
Files under View-path\default\ |
Copies of the files indicated at left |
Y |
|
Log file |
Files under system-drive:\ProgramData\Hitachi\jp1\jp1_default\JP1CoView\log\ |
Copies of the files indicated at left |
Y |
|
JP1/Base |
Patch information |
Base-path\PatchLog.txt |
Patchlog_jp1base.txt |
-- |
Model name and version information |
Base-path\Version.txt |
Version.txt |
-- |
|
License type and expiration date |
Base-path\ProductInfo.txt |
ProductInfo.txt |
-- |
|
Settings and definition file |
Files under Base-path\conf\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\JP1Base\conf\#2 |
Copies of the files indicated at left |
-- |
||
Common definition information |
Files under Base-path\default\ |
Copies of the files indicated at left |
-- |
|
Log file |
Files under Base-path\log\ |
All files under the folder indicated at left, excluding COMMAND |
-- |
|
Files under shared-folder\JP1Base\log\#2 |
All files under the folder indicated at left, excluding COMMAND |
-- |
||
Plug-in service settings file |
Files under Base-path\plugin\conf\ |
Copies of the files indicated at left |
-- |
|
Log and temporary file |
Files under Base-path\sys\tmp\ |
Copies of the files indicated at left |
-- |
|
shared-folder\JP1Base\event#2 |
All files under the folder indicated at left, excluding IMEvent*.* |
-- |
||
Command execution log file |
Files under Base-path\log\COMMAND\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\JP1Base\log\COMMAND\#2 |
Copies of the files indicated at left |
-- |
||
Event database |
Files under Base-path\sys\event\servers\default\ |
Copies of the files indicated at left |
-- |
|
shared-folder\JP1Base\event#2 |
IMEvent*.* |
-- |
(c) Operation content
You need the following types of information related to the operation that was being performed when the problem occurred:
-
Operation content details
-
Time of problem occurrence
-
Machine configuration (version of each OS, host name, and Central Console configuration)
-
Reproducibility
-
Login user name that was used to log in from JP1/IM - View
(d) Error information on the screen
Collect a hard copy of the following:
-
Error dialog box (and the content displayed by the Details button, if available)
(e) User dump (only for Windows)
If a JP1/IM - View process stops due to an application error in Windows, collect a user dump.
(f) RAS information during remote monitoring
If a problem occurs during remote monitoring, the user must collect RAS information. For details about how to collect RAS information, see 12.4.1(1)(g) Collecting RAS information.
(g) IM management node-related files
If the Intelligent Integrated Management Base is used, collect the following information:
-
Files under the folder specified by the -o option of the jddcreatetree command
-
Files under the folder specified by the -i option of the jddupdatetree command
(2) In UNIX
(a) OS system information
You need to collect the OS-related information listed in the table below. These types of information can be collected using data collection tools.
Information type |
Collected data |
File name#1 |
---|---|---|
Installed Hitachi product information |
/etc/.hitachi/pplistd/pplistd |
|
Information about products installed by Hitachi PP Installer |
Output based on /etc/.hitachi/bin/SHOWPP |
|
Hitachi PP Installer installation log file |
/etc/.hitachi/.install.log* |
|
Hitachi PP Installer uninstallation log file |
/etc/.hitachi/.uninstall.log* |
|
Common definition information |
Files under /opt/jp1/hcclibcnf/ |
|
JP1/IM - Manager (Central Console) core analysis information (back trace)#6 |
Analysis result from seraph /var/opt/jp1cons |
|
Analysis result from seraph shared-directory/jp1cons/log#2 |
|
|
JP1/IM - Manager (Central Scope) core analysis information (back trace)#6 |
Analysis result from seraph /var/opt/jp1scope |
|
Analysis result from seraph shared-directory/jp1scope/log#2 |
|
|
JP1/IM - Manager (Intelligent Integrated Management Base) core analysis information (back trace) #6 |
Analysis result from seraph /var/opt/jp1imm/log |
|
Analysis result from seraph shared-directory/jp1imm/log#2 |
|
|
JP1/IM - Manager distribution release file |
Information for identifying which distribution the execution environment is |
|
JP1/Base installation log file |
/tmp/HITACHI_JP1_INST_LOG/jp1base_inst{1|2|3|4|5}.log |
|
JP1/IM - Manager installation log file |
/tmp/HITACHI_JP1_INST_LOG/jp1imm_inst{1|2|3|4|5}.log |
|
File list |
|
|
|
|
|
File list (with the -L option added for referencing the file or folder at the symbolic link destination) |
|
|
|
|
|
Data collection date/time |
date execution result |
|
Disk information |
df -k execution result |
|
btrfs file system information |
Only when btrfs is installed in Linux
|
|
Information about process operation based on the automated startup service (systemd) |
Only when systemd is installed in Linux systemctl --all, systemctl list-unit-files, systemctl status jp1_base, systemctl status jp1_cons, systemctl status /usr/lib/systemd/system/2248-*start.service result |
|
Machine's environment variable |
env execution result |
|
Host name settings that are set in the machine |
/etc/hosts(Linux) |
|
Status of shared memory for inter-process communication |
ipcs -ma execution result |
|
Host name for resolving network address |
jbsgethostbyname execution result |
|
jbsgethostbyname logical-host-name execution result#2 |
|
|
Health check |
jbshcstatus -debbug -a execution result |
|
jbshcstatus -debbug -a -h logical-host-name execution result#2 |
|
|
Process operation status of Event Service |
jevstat execution result |
|
jevstat logical-host-name execution result |
|
|
Process operation status of items other than Event Service |
jbs_spmd_status execution result |
|
jbs_spmd_status -h logical-host-name execution result#2 |
|
|
Automated action execution result |
jcashowa execution result#3 |
|
jcashowa -h logical-host-name execution result#2, #3 |
|
|
Automated action function status |
jcastatus execution result |
|
jcastatus -h logical-host-name execution result#2 |
|
|
Automated action definition file content |
jcastatus -d execution result |
|
jcastatus -d -h logical-host-name execution result#2 |
|
|
Event Generation Service status |
jcoegsstatus execution result |
|
jcoegsstatus -h logical-host-name execution result#2 |
|
|
Process operation status |
jco_spmd_status execution result |
|
jco_spmd_status -h logical-host-name execution result#2 |
|
|
Results of executing the data collection tool |
jim_log.sh command execution result |
|
IP address acquisition |
ifconfig -a |
|
ip addr show |
|
|
NIC installation status |
netstat -ai execution result |
|
ip -s link |
|
|
Network statistical information |
netstat -nap execution result |
|
ss -nap |
|
|
List of users that are set in the machine |
/etc/passwd |
|
Process list |
ps -elfa execution result |
|
Service port settings that are set in the machine |
/etc/services |
jp1_default_imm_1st.tar.{Z|gz} services |
Memory information |
cat /proc/meminfo |
jp1_default_imm_1st.tar.{Z|gz} swapinfo.log |
System diagnostic information |
dmesg execution result |
jp1_default_imm_1st.tar.{Z|gz} sys_info.log |
Syslog (syslog) |
/var/log/messages |
|
journal |
journalctl -l --no-pager execution result Obtained in SUSE Linux 15 or later |
journal.log |
JP1/IM - Manager (Central Console) core analysis information (back trace) output by the jcogencore command#6 |
Analysis result from seraph /var/opt/jp1cons |
|
Analysis result from seraph shared-directory/jp1cons/log (core output by jcogencore)#2 |
|
|
OS version information |
uname -a execution result |
|
Kernel parameter information |
|
|
Page size information |
Nothing (Linux) |
|
OS patch application information |
rpm -qa execution result |
|
Distribution information |
/etc/*-release |
*-release |
JP1/IM - Manager license information |
Trace logs and error logs that are output by the license library (HLICLIB) at installation |
|
Process startup information used by the init daemon |
|
|
Disk mounting information |
/etc/fstab |
|
jp1hosts2 information registered on the host |
jbshosts2export execution result |
|
jbshosts2export -h logical-host-name execution result |
|
|
Server certificate information (CN and SAN settings and expiration dates) |
openssl x509 -noout -in server-certificate-file -subject -dates execution result |
|
Server certificate and private key compatibility information (modulus) |
|
|
(b) JP1 information
You need to collect the JP1-related information listed in the table below. These types of information can be collected using a data collection tool. If a network connection problem has occurred, you must also collect files from the machine at the connection destination.
Information type |
Collected data |
File name#1 |
|
---|---|---|---|
Common to JP1/IM and JP1/Base |
Integrated trace log |
All files under /var/opt/hitachi/HNTRLib2/spool/ |
|
JP1/IM - Manager (common to components) |
Patch application history |
/opt/jp1imm/patch_history |
|
Patch log information |
/opt/jp1imm/update.log |
|
|
License type and expiration date |
/var/opt/jp1imm/log/ProductInfo |
|
|
Managed-node count log file |
/var/opt/jp1imm/log/nodecount |
|
|
Operation log file |
Files under the directory specified in the following common definition: [JP1_DEFAULT\JP1IMM\OPERATION] "LOGFILEDIR" |
|
|
Files under the directory specified in the following common definition: [logical-host-name\JP1IMM\OPERATION] "LOGFILEDIR" |
|
||
JP1/IM - Manager (Central Console)#4 |
Automatic startup and automatic termination script |
Files under /etc/opt/jp1cons/ |
|
Settings and defintion file |
Files under /etc/opt/jp1cons/conf/ |
|
|
Files under shared-directory/jp1cons/conf/#2 |
|
||
Common definition information |
Files under /etc/opt/jp1cons/default/ |
|
|
Log file |
Files under /var/opt/jp1cons/log/ |
|
|
Files under shared-directory/jp1cons/log/#2 |
|
||
File for accumulated response-waiting events#3 |
Files under /var/opt/jp1cons/log/response/ |
|
|
Files under shared-directory/jp1cons/log/response/ |
|
||
Core analysis information (CAR file) output by the jcogencore command |
car command result /var/opt/jp1cons/log (core output by jcogencore) |
|
|
car command result shared-directory/jp1cons/log (core output by jcogencore)#2 |
|
||
Core analysis information (CAR file) |
car command result /var/opt/jp1cons/log |
|
|
car command result shared-directory/jp1cons/log#2 |
|
||
Correlation event generation history file |
Files under /var/opt/jp1cons/operation/evgen/ |
|
|
shared-directory/jp1cons/operation/evgen#2 |
|
||
Common exclusion history file, and common exclusion-conditions definition history file |
Files under /var/opt/jp1cons/operation/comexclude/ |
|
|
shared-directory/jp1cons/operation/comexclude#2 |
|
||
JP1/IM - Manager (Central Scope)#4 |
Settings and definition file |
Files under /etc/opt/jp1scope/conf/ |
|
Files under shared-directory/jp1scope/conf/#2 |
|
||
Common definition information |
Files under /etc/opt/jp1scope/default/ |
|
|
Log file |
Files under /var/opt/jp1scope/log/ |
|
|
Files under shared-directory/jp1scope/log/#2 |
|
||
Core analysis information (CAR file) |
car command result /var/opt/jp1scope/log |
|
|
car command result shared-directory/jp1scope/log#2 |
|
||
Database information |
Files under /var/opt/jp1scope/database/ |
|
|
Files under shared-directory/jp1scope/database/#2 |
|
||
JP1/IM - Manager (Intelligent Integrated Management Base)#4 |
Settings and definition file |
Files under /etc/opt/jp1imm/conf/imdd |
|
Files under shared-directory/jp1imm/conf/imdd |
|
||
Log file |
Files under /var/opt/jp1imm/log/imdd |
|
|
Files under shared-directory/jp1imm/log/imdd |
|
||
Plug-in file |
Files under /etc/opt/jp1imm/plugin |
|
|
Files under shared-directory/jp1imm/plugin |
|
||
Response action execution history file |
Files under /var/opt/jp1imm/log/suggestion |
|
|
Files under shared-directory/jp1imm/log/suggestion |
|
||
Core analysis information (CAR file) |
car command result /var/opt/jp1im/log/imdd |
|
|
car command result shared-directory/jp1im/log/imdd#2 |
|
||
JP1/IM - Manager (IM Configuration Management)#4 |
Settings and defintion files |
Files under /etc/opt/jp1imm/conf/imcf/ |
|
Files under shared-directory/jp1imm/conf/imcf/#2 |
|
||
Common definition information |
Files under /etc/opt/jp1imm/default/imcf/ |
|
|
Log file |
Files under /var/opt/jp1imm/log/imcf/ |
|
|
Files under shared-directory/jp1imm/log/imcf/#2 |
|
||
Core analysis information (CAR file) |
car command result /var/opt/jp1imm/log |
|
|
car command result shared-directory/jp1imm/log#2 |
|
||
JP1/IM - Manager (Intelligent Integrated Management Database)#5 |
Settings and defintion file |
Files under /etc/opt/jp1imm/conf/imgndb/ |
|
Files under shared-directory/jp1imm/conf/imgndb/ |
|
||
Files under Physical-host-Intelligent-Integration-Management-Database-data-storage-directory/imgndb/
|
|
||
Files under Logical-host-Intelligent-Integration-Management-Database-data-storage-directory/imgndb/
|
|
||
Log file |
Files under /var/opt/jp1imm/log/imgndb/ |
|
|
Files under shared-directory /jp1imm/log/imgndb/ |
|
||
Status of the database |
Results of the following command on the physical host (jimgndb_status.txt):
|
|
|
Results of the following command on the logical host (jimgndb_status.txt):
|
|
||
JP1/IM - Agent (JP1/IM - Agent management base) |
Defintion file |
Files that need to be collected under /etc/opt/jp1imm/conf/imdd/plugin/jp1pccs/ |
|
Files that need to be collected under /etc/opt/jp1imm/conf/imdd/plugin/jp1pccs/user/ |
User-defined Exporter's metric definition-file (metrics_ any Prometheus of trend name.conf) |
||
Files that need to be collected under /etc/opt/jp1imm/conf/imdd/imagent/ |
|
||
Log file |
Files that need to be collected under /var/opt/jp1imm/conf/imdd/imagent/imbase/ |
JP1/IM - Agent management base (imbase) log |
|
Files that need to be collected under /var/opt/jp1imm/conf/imdd/imagent/imbaseproxy/ |
JP1/IM - Agent management base (imbaseproxy) log |
||
Files that need to be collected under /var/opt/jp1imm/conf/imdd/imagent/tools/ |
Logs such as commands |
||
Files that need to be collected under /var/opt/jp1imm/conf/imdd/jp1pccs/ |
Product plugin Log |
||
JP1/Base |
Automatic startup and automatic termination script |
Files under /etc/opt/jp1base/ |
|
Settings and definition file |
Files under /etc/opt/jp1base/conf/ |
|
|
Files under shared-directory/jp1base/conf/#2 |
|
||
Common definition information |
Files under /etc/opt/jp1base/default/ |
|
|
Plug-in service settings file |
Files under /opt/jp1base/conf/plugin/ |
|
|
Patch application history |
/opt/jp1base/PatchInfo |
|
|
Patch log information |
/opt/jp1base/PatchLog |
|
|
Log file |
/var/opt/jp1base/log |
|
|
shared-directory/jp1base/log#2 |
|
||
Log and temporary file |
Files under /var/opt/jp1base/sys/tmp/ |
|
|
shared-directory/event#2 |
|
||
SES settings file |
|
|
|
Command execution history file |
Files under /var/opt/jp1base/log/COMMAND/ |
|
|
Files under shared-directory/jp1base /log/COMMAND/#2 |
|
||
Event database |
Files under /var/opt/jp1base/sys/event/servers/default/ |
|
|
shared-directory/event#2 |
|
(c) Operation content
You need the following types of information related to the operation that was being performed when the problem occurred:
-
Operation content details
-
Time of problem occurrence
-
Machine configuration (version of each OS, host name, and Central Console configuration)
-
Reproducibility
-
Login user name that was used to log in from JP1/IM - View
(d) Error information on the screen
Collect a hard copy of the following:
-
Error dialog box
(e) RAS information during remote monitoring
If a problem occurs during remote monitoring, the user must collect RAS information. For details about how to collect RAS information, see 12.4.1(2)(f) Collecting RAS information.
(f) IM management node-related files
If the Intelligent Integrated Management Base is used, collect the following information:
-
Files under the directory specified by the -o option of the jddcreatetree command
-
Files under the directory specified by the -i option of the jddupdatetree command