6.13 Notes on using the Central Console - View

The event response status only shows the current status and does not check the validity of the response status transition. Even if you have changed the response status of an event to "responded" using the jcochstat command, by acting when a trouble ticket is closed in such a system as Problem Management System, you can still change the response status of that event to "not responded" from the window. Be careful when you change the response status from a window if the system works in conjunction with another system.
If you attempt to start JP1/IM - View by executing the jcoview command with an incorrect argument specified, the login window appears after either of the following messages is output:

- KAVB0104-E Failed to authenticate the user.

- KAVB1210-E A communication error occurred while establishing a connection. Cannot convert the host name into an IP address. Confirm the host name. Host name: host-name, Port number: port-number Details: detailed-information

In the login window displayed in this status, you may be unable to select the input fields even with the mouse to enter information in them. If this problem occurs, click the taskbar button for a program other than JP1/IM - View, and then click the login window.
The time required for searching an event is proportional to the size of the event DB. If the capacity of the event DB reaches the maximum size, more than 30 minutes may be required for searching an event. By specifying [Arrived timeframe] as an event search condition, you may be able to shorten the time required for searching the event.
If it takes a long time to start the event console service due to such reasons as system load, and if the limits are exceeded in terms of the number of retries and interval of retries when connecting the Event Flow Control Service and the Event Console Service, the past events are no longer displayed in [Monitor Events] page and [Severe Events] page when JP1/IM - View is connected. Restart the Event Console Service, and ensure that "KAVB4754-l Event Console Server was connected." has been output to the integrated trace log, and then restart JP1/IM - View.
If UAC (User Account Control) is enabled, when an administrator or standard user starts and uses JP1/IM - View to save displayed events, UAC redirects the file containing the data to a user-dependent virtual folder. The destination folders are as follows:

- When redirected to %ProgramFiles%
```
%LocalAppData%\VirtualStore\Program Files
```
(The default folder is system-drive:\Users\OS-user-name\AppData\Local\VirtualStore\Program Files)

- When redirected to %WINDIR%
```
%LocalAppData%\VirtualStore\Windows
```
(The default folder is system-drive:\ Users\OS-user-name\AppData\Local\VirtualStore\Windows)

When the displayed events are saved, the reply message (KAVB0321-Q or KAVB0322-Q) that appears contains the file name path that was specified before the redirection was performed.
Windows 10(x64), On Windows Server 2016 , Windows Server 2019, Windows Server 2022 or Windows 11 access and command execution for files under the %WINDIR%\System32 folder may fail because WOW64 redirection function redirects files under the %WINDIR%\SysWow64 folder. Do not specify a command less than or equal to the %WINDIR%\System32 in JP1/IM - View [Execute Command] or definition file for executing applications command.

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