12.4.2 How to collect JP1/IM - Agent data

Organization of this subsection

(1) For Windows
(2) For UNIX

(1) For Windows

(a) Integrated agent host

Execute the command to collect the generated file.

Secret key

jimasecret -list > secretkeys.txt

System log

wevtutil el 2> nul 1> event_list.txt
for /f "delims=" %i in ( event_list.txt ) do echo %i 2> nul 1>> event_info.txt& wevtutil gli "%i" 2> nul 1>> event_info.txt& echo ----- 2> nul 1>> event_info.txt
wevtutil qe System /rd:true /f:text 2> nul 1> System.evt
wevtutil qe Application /rd:true /f:text 2> nul 1> Application.evt
wevtutil qe Security /rd:true /f:text 2> nul 1> Security.evt
for /f "delims=" %i in ( event_list.txt ) do echo %i 2> nul 1>> event_config_info.txt& wevtutil gl "%i" 2> nul 1>> event_config_info.txt& echo ----- 2> nul 1>> event_config_info.txt

OS info

hostname 1> hostname.txt 2>nul
"%CommonProgramFiles%\Microsoft Shared\MSInfo\msinfo32" /report os_system.txt /categories SystemSummary 2>nul 1>nul
set > getenv.log

Communication status

echo --Command netsh interface ip show address -- 1>> netstat.txt 2>nul
netsh interface ip show address 1>> netstat.txt 2>nul
echo --Command netsh interface ipv6 show address -- 1>> netstat.txt 2>nul
netsh interface ipv6 show address 1>> netstat.txt 2>nul
echo -- netsh advfirewall show currentprofile -- 1> firewall.txt 2>nul
netsh advfirewall show currentprofile 1>> firewall.txt 2>nul
echo -- netsh advfirewall firewall show rule -- 1>> firewall.txt 2>nul
netsh advfirewall firewall show rule name=all verbose 1>> firewall.txt 2>nul

Process information

tasklist /svc > proc_svc.list 2>&1
tasklist /v > proc_v.list 2>&1

Configuration of silence

With Alertmanager services running, collect silence settings by executing API for acquire Alertmanager's silence list. For more information about API, see the manual "JP1/Integrated Management 3 - Manager Command, Definition File and API Reference", "5.21.3 Getting a List of silence in Alertmanager".

If you use curl command of OSS, collect the generated file by executing as shown below.

curl --request GET http://localhost:Alertmanager port-number /api/v2/silences -o scilence.txt

If silence setting contains sensitive information such as passwords, delete the corresponding definition from the definition file after collection.

File list

dir /S JP1/IM - Agent installation folder 1>jp1ima_list.txt 2>nul

Manually collect the necessary files.

Manually collect the files listed in the following table.

Data to be collected	Collection object
OS info	`%systemroot%\system32\drivers\etc\hosts` `%systemroot%\system32\drivers\etc\services`
Installation documentation	When installed with the provided media The files under "System drive\Windows \Temp\HCDINST\" When installed with a JP1/IM - Agent package downloaded from the Integrated Operations Viewer `%TEMP%#\Logfile that was output when installing (MSI*.LOG)` #: %TEMP% indicates the path specified in the environment-variable TEMP.
Product information	Files to be collected in the troubleshooting information described in "A.4(3) Integrated agent host (Windows)" in the manual "JP1/Integrated Management 3 - Manager Overview and System Design Guide". Except for the following files: Files under the shared folder for the logical host Files under `/usr/lib/systemd/system/`

Data to be collected

Collection object

OS info

%systemroot%\system32\drivers\etc\hosts
%systemroot%\system32\drivers\etc\services

Installation documentation

When installed with the provided media

The files under "System drive\Windows \Temp\HCDINST\"
When installed with a JP1/IM - Agent package downloaded from the Integrated Operations Viewer

%TEMP%#\Logfile that was output when installing (MSI*.LOG)

#: %TEMP% indicates the path specified in the environment-variable TEMP.

Product information

Files to be collected in the troubleshooting information described in "A.4(3) Integrated agent host (Windows)" in the manual "JP1/Integrated Management 3 - Manager Overview and System Design Guide".

Except for the following files:

Files under the shared folder for the logical host
Files under /usr/lib/systemd/system/

(b) Integrated agent host on Cluster System

Log in to the integrated agent host of active server.
Collect the files generated in executing commands.
- Secret key
```
jimasecret -list -l Shared folder > secretkeys.txt
```
- Configuration of silence
With Alertmanager services running, collect silence settings by executing API for auquire Alertmanager's silence list. For more information about API, see the manual "JP1/Integrated Management 3 - Manager Command, Definition File and API Reference", "5.21.3 Getting a List of silence in Alertmanager".

If you use curl command of OSS, collect the generated file by executing as shown below.
```
curl --request GET http:// Logical host name: Port number of Alertmanager of the logical host/ api/v2/silences -o scilence_Logical host name.txt
```
If Alertmanager is running on a physical host in the active system, execute the following procedure to collect the generated files.:
```
curl --request GET http://localhost: physical-host Alertmanager port-number /api/v2/silences -o scilence.txt
```
If silence setting contains sensitive information such as passwords, delete the corresponding definition from the definition file after collection.
- File list
```
dir /S JP1/IM - Agent install destination directory 1>jp1ima_list.txt 2>nul
dir /S Shared Directory 1>jp1ima_list_Logical Hostname.txt 2>nul
```
- System log, OS info, communication status, and processing information
See "System log", "OS info", "Communication status", and "Process info" in step 2 of " 12.4.2 (1)(a)Integrated agent host".

Manually collect the necessary files.

Manually collect the files listed in the following table.

Data to be collected	Objects to be Collected
OS info	See "OS info" and "Installation documentation" in step 3 of " 12.4.2(1)(a) Integrated agent host".
Installation documentation
Product information	Files to be collected in the troubleshooting information described in "A.4(3) Integrated agent host (Windows)" in the manual "JP1/Integrated Management 3 - Manager Overview and System Design Guide". Except for the following files: Files under `/usr/lib/systemd/system/`

Data to be collected

Objects to be Collected

OS info

See "OS info" and "Installation documentation" in step 3 of " 12.4.2(1)(a) Integrated agent host".

Installation documentation

Product information

Files to be collected in the troubleshooting information described in "A.4(3) Integrated agent host (Windows)" in the manual "JP1/Integrated Management 3 - Manager Overview and System Design Guide".

Except for the following files:

Files under /usr/lib/systemd/system/

Log in to integrated agent host of the standby system.
collect the files generated by executing commands.
- Configuration of silence
With Alertmanager services running, collect silence settings by executing API for acquire Alertmanager's silence list. For more information about API, see the manual "JP1/Integrated Management 3 - Manager Command, Definition File and API Reference", "5.21.3 Getting a List of silence in Alertmanager".

If Alertmanager is running on a physical host in the standby system, execute the following procedure when using curl command of OSS to collect the generated filename:
```
curl --request GET http://localhost: physical-host Alertmanager port-number /api/v2/silences -o scilence.txt
```
If silence setting contains sensitive information such as passwords, delete the corresponding definition from the definition file after collection.
- System log, OS info, communication status, process information, file list
See "System log", "OS info", "Communication status", "Process information", and "File list" in step 2 of " 12.4.2(1)(a) Integrated agent host".

Manually collect the necessary files.

Manually collect the files listed in the following table.

Data to be collected	Objects to be Collected
OS info	See "OS info" and "Installation documentation" in step 3 of " 12.4.2(1)(a) Integrated agent host".
Installation documentation
Product information	Files to be collected in the troubleshooting information described in "A.4(3) Integrated agent host (Windows)" in the manual "JP1/Integrated Management 3 - Manager Overview and System Design Guide". Except for the following files: Files under `/usr/lib/systemd/system/`

Data to be collected

Objects to be Collected

OS info

See "OS info" and "Installation documentation" in step 3 of " 12.4.2(1)(a) Integrated agent host".

Installation documentation

Product information

Files to be collected in the troubleshooting information described in "A.4(3) Integrated agent host (Windows)" in the manual "JP1/Integrated Management 3 - Manager Overview and System Design Guide".

Except for the following files:

Files under /usr/lib/systemd/system/

(c) Integrated agent host in Containers

Same as "12.4.2(1)(a) Integrated agent host".

(d) Integration Manager Host

Collect the data related to JP1/IM - Agent management base (imbase, imbaseproxy) with the data collection tool (jim_log.bat).

For the file to be collected, refer to the file folder list in "Appendix A.4 (1) Integrated Manager Host (Windows)" in the manual "JP1/Integrated Management 3 - Manager Overview and System Design Guide".

(e) Integration Manager Host on Cluster Systems

12.4.2(1)(d) Integration Manager Host".

To Page Top

(2) For UNIX

(a) Integrated agent host

Collect the files generated by executing commands.

Secret key

jimasecret -list > secretkeys.txt

OS info

/bin/rpm -qa > os_inst_pp.list 2> /dev/null
/sbin/sysctl -a > kernel_param.list  2> /dev/null
hostname >> hostname.txt 2> /dev/null
echo "-- uname --" > os_system.txt 2> /dev/null
uname -a >> os_system.txt 2> /dev/null
echo "-- ls -l /boot --" >> os_system.txt 2> /dev/null
ls -l /boot >> os_system.txt 2> /dev/null
echo "-- cat /etc/os-release --" >> os_system.txt 2> /dev/null
cat /etc/os-release >> os_system.txt 2> /dev/null
echo "-- timedatectl --" >> os_system.txt 2>&1
timedatectl >> os_system.txt 2>&1
env > getenv.log 2> /dev/null

Communication status

echo "--Command ss -a --" > netstat.txt 2> /dev/null
ss -a >> netstat.txt 2> /dev/null
echo "--Command ip route --" >> netstat.txt 2> /dev/null
ip route >> netstat.txt 2> /dev/null
echo "--Command ip addr --" >> netstat.txt 2> /dev/null
ip addr >> netstat.txt 2> /dev/null
echo "-- iptables -v -n -L --line-numbers --" >> firewall.txt 2>&1
iptables -v -n -L --line-numbers >> firewall.txt 2>&1
echo "-- firewall-cmd --list-all-zones --" >> firewall.txt 2>&1
firewall-cmd --list-all-zones >> firewall.txt 2>&1

Process information

ps -elfa > proc.list 2> /dev/null

Configuration of silence

See "silence setting" in step 2 of " 12.4.2(1)(a) Integrated agent host".

Setting of Start and stop

For each unit definition file in JP1/IM - Agent, run the following command:

systemctl is-enabled unit definition file Name > unit definition file Name.txt 2> /dev/null

Container information

- For Docker

docker version > ./Docker_Verison 2>&1
docker ps -a --no-trunc > ./Docker_Process_Container_List 2>&1
docker_container_list=`docker ps -a --no-trunc -q`;for loop in $docker_container_list;do echo $loop >> Docker_Top 2>&1;docker top $loop >> Docker_Top 2>&1;echo $loop >> Docker_Inspect 2>&1;docker inspect $loop >> Docker_Inspect 2>&1;done
/bin/cat /etc/docker/daemon.json > docker_daemon.json 2>&1
/bin/cat /etc/sysconfig/docker > sysconfig_docker 2>&1

- For Podman

podman version > Podman_Verison 2>&1
podman ps --all --no-trunc --format={{.ID}} > Podman_Process_Container_List 2>&1
podman_container_list=`podman ps --all --no-trunc --format={{.ID}}`;for loop in $podman_container_list;do echo $loop >> Podman_Top 2>&1;podman top $loop hpid args >> Podman_Top 2>&1;echo $loop >> Podman_Inspect 2>&1;podman inspect $loop >> Podman_Inspect 2>&1;done

File list

ls -lR /opt/jp1ima > jp1ima_list.txt 2>&1
ls -l /usr/lib/systemd/system/jpc* > systemd_jpc_list.txt 2>&1
getfacl -R /opt/jp1ima > jp1ima_acl_list.txt 2>&1
getfacl /usr/lib/systemd/system/jpc* > systemd_jpc_acl_list.txt 2>&1

Manually collect the necessary files.

Manually collect the files listed in the following table.

Data to be collected	Objects to be collected
System log	`/var/log/messages*`
OS info	`/etc/hosts` `/etc/services`
Installation documentation	`/etc/.hitachi/pplistd/pplistd` `/etc/.hitachi/.install.log` `/etc/.hitachi/.uninstall.log` `/Files below"/tmp/HITACHI_JP1_INST_LOG"`
Product information	Files to be collected in the troubleshooting information described in "A.4(4) Integrated agent host (Linux)" in the manual "JP1/Integrated Management 3 - Manager Overview and System Design Guide". Except for the following files: Files under the shared directory for the logical host Files for logical hosts under `/usr/lib/systemd/system/`

(b) Integrated agent host on Cluster System

Log in to the integrated agent host of active system.
Collect the files generated by executing commands.
- Secret key
```
jimasecret -lis t-l Shared Directory > secretkeys.txt
```
- Configuration of silence
See "silence setting" in step 2 of " 12.4.2(1)(b)Integrated agent host on Cluster System".
- File list
```
ls -lR /opt/jp1ima > jp1ima_list.txt 2>&1
ls -l /usr/lib/systemd/system/jpc* > systemd_jpc_list.txt 2>&1
ls -lR Shared Directory > jp1ima_list_Logical Hostname.txt 2>&1
getfacl -R /opt/jp1ima > jp1ima_acl_list.txt 2>&1
getfacl /usr/lib/systemd/system/jpc* > systemd_jpc_acl_list.txt 2>&1
getfacl -R Shared Directory > jp1ima_acl_list_Logical Hostname.txt 2>&1
```
- OS, communication status, process information, settings of start and stop, and container information
- See "OS Info", "Communication Status", "Process Info", "Settings of Start and Stop", and "Container Information" in step 2 of " 12.4.2(2)(a)Integrated agent host".

Manually collect the necessary files.

Manually collect the files listed in the following table.

Data to be collected	Objects to be collected
System log	See "System log", "OS info", and "Installation documentation" in step 3 of " 12.4.2(2)(a)Integrated agent host".
OS info
Installation documentation
Product information	Files to be collected in the troubleshooting information described in "A.4(4) Integrated agent host (Linux)" in the manual "JP1/Integrated Management 3 - Manager Overview and System Design Guide".

Log in to integrated agent host of the standby system.
Collect the files generated by executing commands.
- Configuration of silence
See "silence setting" in step 4 of " 12.4.2(1)(b)Integrated agent host on Cluster System".
- OS, communication status, process information, settings of start and stop, container information, file list
See "OS Info", "Communication Status", "Process Info", "Settings of start and stop", "Container Info", and "File List" in step 2 of " 12.4.2(1)(a)Integrated agent host".

Manually collect the necessary files.

Manually collect the files listed in the following table.

Data to be collected	Collection object
System log	See "System log", "OS info", and "Installation documentation" in step 3 of " 12.4.2(2)(a)Integrated agent host".
OS info
Installation documentation
Product information	Files to be collected in the troubleshooting information described in "A.4(4) Integrated agent host (Linux)" in the manual "JP1/Integrated Management 3 - Manager Overview and System Design Guide". Except for the following files: Files under the shared directory for the logical host

(c) Integrated agent host in Containers

Same as "12.4.2(2)(a) Integrated agent host".

(d) Integrated Manager Host

Collect the data related to JP1/IM - Agent management base (imbase, imbaseproxy) with the data collection tool (jim_log.sh).

For the file to be collected, refer to the file and directory list in "Appendix A.4 (2) Integrated Manager Host (Linux) " in the manual "JP1/Integrated Management 3 - Manager Overview and System Design Guide".

(e) Integrated Manager Host on Cluster Systems

Same as " 12.4.2(2)(d) Integrated Manager Host".

To Page Top