9.5.2 Troubleshooting in the event of an error in CTM

(1) Format of the exception log file

The exception log will store information obtained each time an error occurs. Each record that is stored is a comma-separated list consisting of 17 fields.

Field	Item obtained	Explanation
1	Time	Error occurrence time
2	Process	Process ID
3	Thread	Thread ID
4	ClientIPAddress	IP address of the ORB client
5	ClientPortNo	Port number of the ORB client
6	ClientCommNo	Communication number
7	ErrorCode	Error code
8	DetailCode	Detail code
9	PlaceCode	Place code
10	CompletionStatus	Completion status
11	MaintenanceCode1	Maintenance information
12	MaintenanceCode2	Maintenance information
13	MaintenanceCode3	Maintenance information
14	MaintenanceCode2	Maintenance information
15	ErrorCode	Error code returned to the ORB client
16	CompletionStatus	Completion status returned to the ORB client
17	MinorCode	Minor code returned to the ORB client

The following figure shows an example of data output to the exception log.

Figure 9‒11: Example of data output to the exception log

To Page Top

(2) Troubleshooting procedure

1. In the exception log file, check whether minor codes received by the ORB client have been output to field 17.

   The location of the exception log file is as follows:

   In Windows:

   CTMSPOOL-directory\ejb\CTMID-name-of-connection-destination\expt\

   In UNIX:

   CTMSPOOL-directory/ejb/CTMID-name-of-connection-destination/expt/

2. If minor codes have been output, find the one on the line where the error occurrence time (field 1) is the same as the time when the error occurred. Then, confirm that the IP address (field 4) and port number (field 5) are the same as those for the ORB client.

3. On the line you found, check the error code (field 7), detail code (field 8), place code (field 9), and completion status (field 10). Then, by referring to 19.4 Details of KFCT messages in the manual uCosminexus Application Server Messages, take appropriate action based on the information you checked.

4. On the line you found, check the communication number (field 6). Then, use the PRF trace to find the last point at which the request was processed to narrow down the location where the problem occurred.

To Page Top