D. Troubleshooting in Management Portal Operations
If a message or log indicating an error occurrence in the operation of a management portal appears, then you must re-execute the operation after checking the message and removing the causes of error occurrence. The following steps describe troubleshooting during the operation of the management portal:
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Click the Log display tab, and confirm the time of the error message display on the Log Display window.
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Reference the following log files to check the contents of the error message corresponding to the time confirmed in step 1, and identify the causes of error occurrence.
The following table describes the log file to be checked. Note that the messages in the log file are output according to the earlier order of time. For messages, see the manual uCosminexus Application Server Messages.
Table D‒1: Log files to be checked Classification
Contents to be checked
File name
Server management command
Operation log
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For Windows
Cosminexus-installation-directory\CC\admin\logs\cjmessage[n].log
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For Unix
/opt/Cosminexus/CC/admin/logs/cjmessage[n].log
Exception information when error occurs
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For Windows
Cosminexus-installation-directory\CC\admin\logs\cjexception[n].log
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For Unix
/opt/Cosminexus/CC/admin/logs/cjexception[n].log
J2EE server
Operation log
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For Windows
ejb-server-log-directory#1\cjmessage[n].log
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For Unix
ejb-server-log-directory#1/cjmessage[n].log
Exception information when error occurs
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For Windows
ejb-.server-log-directory#1\cjexception[n].log
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For Unix
ejb-server-log-directory#1/cjexception[n].log
Web servlet log
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For Windows
ejb-server-log-directory#1\web_servlet[n].log
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For Unix
ejb-server-log-directory#1/web_servlet[n].log
User output log
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For Windows
ejb-server-log-directory#1\user_out[n].log
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For Unix
ejb-server-log-directory#1/user_out[n].log
User error log
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For Windows
ejb-server-log-directory#1\user_err[n].log
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For Unix
ejb-server-log-directory#1/user_err[n].log
JavaVM maintenance information and GC log
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For Windows
ejb-server-log-directory#1\javalog[nn].log
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For Unix
ejb-server-log-directory#1/javalog[nn].log
Error report file (For Windows)#2
work-directory\ejb\server-name\hs_err_pid process-ID-of-server-process.log
- #1:
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ejb.server.log.directory indicates the directory specified in the ejb.server.log.directory parameter in the configuration tag of the logical J2EE server (j2ee-server) of the Easy Setup definition file. The default value is Cosminexus-installation-directory\CC\server\public\ejb\server-name\log.
- #2:
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Data to be sent to the Maintenance Service.
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Fix the error by removing the causes of errors identified in step 2.