9.2.1 Failures in the client services

The end status of the package status file of JP1/IT Desktop Management 2 - Manager is AF

The distributed program product is not installed properly.

This is recorded as an error job in both the package status file and in the job management file. In this case, investigate the cause of the failure using the following procedure.

1. Confirm whether the prerequisite program products for the distributed program product are properly installed.

2. Use the cat command to reference the following file to check the cause of the abnormal termination of program product installation.

   For systems other than HP-UX:

   /NETMRDS/rdsprm/PPINS.LOGF

   For HP-UX:

   /var/opt/NETMDMW/rdsprm/PPINS.LOGF

If the version of the prerequisite program product is incorrect, re-distribute just the applicable version of the program product. The program product that resulted in the error does not need to be re-distributed.

Package installation failure

Because power is shut off immediately after this failure, the failure cannot be checked at that time. At the next startup of the system, a message appears showing up to ten packages for which installation failed. The number of these packages is also displayed.

See the following log files for failure information.

• For systems other than HP-UX

  /NETMRDS/rdsprm/MAIN.LOGF

  /NETMRDS/rdsprm/PPINS.LOGF

• For HP-UX

  /var/opt/NETMDMW/rdsprm/MAIN.LOGF

  /var/opt/NETMDMW/rdsprm/PPINS.LOGF

Resolve the problem and retry.

Program product installation failure

The package that failed installation cannot be used during the next system startup, because this package might prevent the daemon process from being started.

See the following log files for failure information.

• For systems other than HP-UX

  /NETMRDS/rdsprm/PPINS.LOGF

• For HP-UX

  /var/opt/NETMDMW/rdsprm/PPINS.LOGF

Perform one of the following according to the failure information.

• For insufficient disk space

  Delete unneeded files, and then re-distribute the program product.

• For a system error

  Request the system administrator for repair of the UNIX machine file system. After repairs are completed, re-distribute the program product.

• For a text busy error

  Because the installed program product was operating until power was shut off, you cannot install it with JP1/IT Desktop Management 2 - Agent again.

  Install the program product from the setup of the operating system.

Recovery failed

The execution results of recovery, and the storage status of backup, are notified to the job management file and package status file of the managing server as the recovery status. For details on the recovery status, see Appendix B. Status Codes.

The procedure for retrying recovery is as follows:

1. Analyze the recovery status at the managing server.

2. Confirm the backup storage status.

3. Execute the Recovery job at the managing server.

If it is not possible to retry recovery from the managing server, retry recovery or check the storage status of backup using the following procedure:

1. Execute the rdsrecover command on a UNIX machine. This step is unnecessary when recovery has already been retried or the backup has already been deleted.

2. Execute the Get installed package status job from the managing server, and acquire the execution results for the command.

Insufficient free space in the backup directory

N/A

Use one of the following methods to delete unnecessary backup data to acquire free disk space.

• Execute the Delete backup file job from the managing server.

• Execute the rdsbkclear command from the UNIX machine. Afterwards, execute the Get installed package status job from the managing server, and then apply the deletion results.