Hitachi

JP1 Version 12 JP1/IT Desktop Management 2 - Smart Device Manager


KNAF120305-E

Failed to obtain security policy information.

[Cause] The database service (JP1/ITDM2 - Smart Device Manager (DB Service)) is not running.

[Action] Cancels the execution.

[Workaround] Start the database service (JP1/ITDM2 - Smart Device Manager (DB Service)), and then restart the service (JP1/ITDM2 - Smart Device Manager Server Service).

If the problem persists, collect troubleshooting information, and then contact customer support.