KNAF120109-W

The login failed. User ID = user-ID

[Cause]

- The user ID or password is not correct.

- The database service (JP1/ITDM2 - Smart Device Manager (DB Service)) is not running.

[Action] Cancels the execution.

[Workaround]

- Enter the correct user ID and password, and then try logging in again.

- Start the database service (JP1/ITDM2 - Smart Device Manager (DB Service)), and then restart the service (JP1/ITDM2 - Smart Device Manager Server Service).

If the problem persists, collect troubleshooting information, and then contact customer support.