8.9 Changing an Android device password
If a user forgets an Android device password, you can lock the Android device and change the password.
Prerequisites
You must log in by using a user account with the system administrator permission.
Procedure
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Display the Smart Device module.
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In the menu area, select Smart Device, Managed Smart Device List, and then Android Smart Device.
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In the information area, select the Android device to be locked.
You can select multiple Android devices.
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From Action, select Lock Smart Device.
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In the Lock Smart Device dialog box, select the check box Change the password used for the lock.
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Enter the new password, and then enter it again for confirmation.
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Click OK.
The Android device is locked and the password is changed.
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Notify the user to set the password again.
- Important
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If you select multiple Android devices and change the password, the same password is set for all the selected Android devices. If you want to set different passwords, change the password for each Android device.
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