Hitachi

JP1 Version 12 JP1/IT Desktop Management 2 Messages


KDEX5484-E

Errors occurred during the deletion of the operation logs that exceeded the storage period from the operation log database, and the recreation of the index information of the operation log database. (cause and workaround number = cause and workaround number)

[Cause] The possible causes are as follows:

(1) A temporary error occurred during data processing.

(2) An I/O error occurred in a local data folder.

(3) An error occurred in the operation log database.

[Action] Cancels the deletion of the operation logs that exceeded the storage period from the operation log database, and the recreation of the index information of the operation log database.

[Workaround]

(1) If the error occurs repeatedly, use the troubleshooting information acquisition command to acquire troubleshooting information, and then contact the support service.

(2) Check whether the data folder or the local folder is accessible, and whether the disk space is sufficient. If the disk does not have enough free space, increase the free space on the disk, or specify (during setup) a folder on a disk that has enough free space, and then restart management server.

(3) Use Setup to rebuild the server, then use Database Manager to restore the database.