KDEX5480-E

An error occurred while updating operation log date information. (cause and workaround number = cause and workaround number)

[Cause] The possible causes are as follows:

(1) A temporary error occurred during data processing.

(2) An I/O error occurred in the data folder or the local data folder.

(3) A connection to the operation log storage folder could not be established.

(4) Authentication to the operation log storage folder failed.

(5) An I/O error occurred in the operation log storage folder.

(6) The operation log storage folder is not specified.

(7) A connection to the operation log storage folder could not be established because anonymous access to shared folders is restricted on the management server.

[Action] Cancels the update of operation log date information.

[Workaround]

(1) If the error occurs repeatedly, use the troubleshooting information acquisition command to acquire troubleshooting information, and then contact the support service.

(2) Check whether the data folder or the local folder is accessible, and whether the disk space is sufficient. If the disk does not have enough free space, increase the free disk space, or specify (during setup) a folder on a disk that has enough free space.

(3) Check whether the operation log storage folder specified during setup exists, and whether a connection can be established.

(4) Check whether a connection to the operation log storage folder can be established by using the user ID and password specified during setup.

(5) Check whether the operation log storage folder is accessible, and whether the disk space is sufficient.

(6) Check whether the operation log storage folder was specified during setup.

(7) On the management server, create a user account with the username and password that were specified during setup for connection to the operation log storage folder.